Your Legal Protection From Balance Billing
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you’re protected from surprise billing — also known as balance billing. Learn more about your rights and the federal No Surprises Act.
If you speak a language in addition to English, free language assistance services are available to you. Appropriate auxiliary aids and services to provide information in accessible formats are also available free of charge. Call Call1-855-241-2455 or speak to your provider.
- Florida
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.
- English
- Amharic (አማርኛ)
- Arabic (اَلْعَرَبِيَّةُ)
- Chinese Simplified (简体中文)
- Chinese Traditional (繁體中文)
- French (Français)
- German (Deutsch)
- Gujarati (ગુજરાતી)
- Haitian Creole (kreyòl ayisyen)
- Hindi (हिन्दी)
- Italian (Italiano)
- Japanese (日本語)
- Korean (한국어)
- Lao language/Laotian (ພາສາລາວ)
- Pennsylvania Dutch (Pennsylvania Deitsch)
- Persian Hmong (Hmoob)
- Polish (Język polski)
- Portuguese (Português)
- Russian (русский)
- Spanish (Español)
- Tagalog (Filipino)
- Urdu (اُردُو)
- Vietnamese (Tiếng Việt)
- Colorado
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.
- Georgia
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.
- Illinois
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.
- Kansas
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.
- Kentucky
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.
- North Carolina
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.
- Texas
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.
English (AdventHealth locations)
English (Texas Health Huguley)
English (Texas Health Mansfield) - Wisconsin
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Balance billing can happen when you can’t control who is involved in your care — like in an emergency, or when you schedule at an in-network facility but are unexpectedly treated by an out-of-network provider. The most that the provider or facility may bill you is your plan’s in-network cost-sharing amount (such as copayments and coinsurance). You cannot be balance-billed for these kinds of services. To review your rights and protections against surprise medical bills, access the documents below.