AdventHealth has a deep and abiding respect for our patients and their rights. As a patient you have the right and responsibility to be informed and participate in every decision that involves your care and treatment. If you are unable to do so, then your rights can be legally transferred and exercised by someone that you designate to make decisions for you when you are temporarily incapacitated. State law requires that your physician and our facilities recognize your rights while you are receiving medical care and that you understand our rights in return to expect a certain behavior on your part as a patient. We’re more than happy to provide you with the full text of the laws regarding patient rights and responsibilities.
This notice about Patient Rights and Responsibilities applies to AdventHealth and:
Any health care professional authorized to enter information into your medical record maintained by an AdventHealth facility, such as doctors, nurses, physician assistants, technologists and others.
All departments and units of AdventHealth facilities, including hospitals, outpatient facilities, physician practices, skilled nursing facilities, home health agencies, hospices, urgent care centers, and emergency departments.
All employees, staff, students, volunteers and other personnel of AdventHealth facilities.
As a patient, you have the right to:
Impartial access to medical treatment or accommodations, regardless of race, national origin, religion, physical handicap or source of payment.
Treatment for any emergency medical condition that will deteriorate if treatment is not provided.
Know who is providing medical services and who is responsible for your care.
Request notification of a family member or representative and your own physician(s) promptly upon admission to an AdventHealth facility.
Be given information by AdventHealth or your physician(s) concerning your diagnosis, health status, planned course of treatment, alternatives, risks and prognosis.
Be informed about the outcomes of care, treatment and services that have been provided, including unanticipated outcomes.
Assessment and management of your pain.
Request and refuse any care, treatment or services, except as otherwise provided by law.
Formulate Advance Directives and have your physician(s) and AdventHealth facility staff provide care that is consistent with these directives.
Prompt and reasonable responses to questions and requests.
Be free from both physical restraints and drugs used as a restraint, except when necessary and or when less restrictive interventions have been determined to be ineffective.
Be treated with courtesy and respect, with appreciation of your individual dignity in an environment that contributes to a positive self-image.
Be free from mental, physical, sexual and verbal abuse, neglect and exploitation.
Protection of your need for privacy and to receive care in a safe setting.
Confidentiality of your health information.
Access to information contained within your medical record within a reasonable timeframe.
Know what rules and regulations apply to your conduct.
Know what patient support services are available, including whether an interpreter is available if you do not speak English.
Access protective and advocacy services.
Know if medical treatment is for the purpose of experimental research and to give your consent or refusal to participate in such research.
Be given information and counseling on the availability of known financial resources for your care upon request.
To know upon request and in advance of treatment, whether the AdventHealth facility or your physician(s) accepts the Medicare assignment rate.
Receive, upon request and prior to treatment, a reasonable estimate of charges for medical care.
Receive a copy of a reasonably clear and understandable itemized bill, and upon request, have charges explained.
Have the AdventHealth facility or your physician(s) address you or your family’s concerns or complaints about your care or services provided.
Express grievances regarding any violation of your rights as stated in your state’s law, through the grievance procedure of AdventHealth or your physician(s) and to the appropriate state licensing agency.
As a patient you are responsible for:
Providing AdventHealth and your physician(s), to the best of your knowledge, accurate and complete information about present complaints, past illnesses, prior hospitalizations, medications and other matters related to your health.
Reporting unexpected changes in your condition to AdventHealth and your physician(s).
Reporting to AdventHealth and your physician(s) whether you comprehend a contemplated course of action and what is expected of you.
Following the treatment plan recommended by AdventHealth or your physician(s).
Keeping appointments and, when you are unable to do so for any reason, notifying AdventHealth or your physician(s).
Taking responsibility for your actions if you refuse treatment or do not follow the instructions from AdventHealth or your physician(s).
Assuring that the financial obligations of your healthcare are fulfilled as promptly as possible.
Following AdventHealth facilities’ rules and regulations affecting patient care and conduct.