Our Platform Policy applies to all websites and online services of AdventHealth, including AdventHealth.com (the “Website”), any other website on which this Platform Policy is posted by AdventHealth (any “Other Website”), and any AdventHealth mobile application (an “App”). The Website, Other Websites, and the App will be referred to in this Platform Policy as the “Platform”. The Platform Policy describes our use or disclosure of anonymous or personally identifiable information collected on or through our Platform.
This Platform Policy does not apply to personally identifiable information received or created by AdventHealth from any of the following AdventHealth services:
Patient Care Services. Information you provide to an AdventHealth facility while being treated as a patient of that facility or using our online services available through the Platform is defined as “protected health information” under the Health Insurance Portability & Accountability Act and its attendant regulations (“HIPAA”) and is subject to our AdventHealth Joint Notice of Privacy Practices.
This Platform Policy outlines how we may use, disclose, maintain and protect anonymous and personally identifiable information you may give us through your use of our Platform.
What Information Do We Receive and How Do We Use It?
Anonymous Information; Log Files
Anonymous information refers to information that cannot be tied to a specific individual. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and click stream data. All anonymous information we collect through our Platform is collected when your device accesses our Platform. When you surf the Internet, your web browser automatically transmits information about your preferences to our server every time you visit our Platform, including your IP address. An IP address is a number that is assigned to your device when you access the Internet. Please note that although such information is not always personally identifiable, it is sometimes possible to determine a visitor's Internet Service Provider and the geographic location of his or her point of connectivity from an IP address. We may combine your IP address with other personally identifiable data held by third parties in order to send advertisements or other materials to you based on your preferences, interests, and attributes as described below.
The anonymous information we collect through your usage of our Platform is used in aggregate form to help us monitor audience size, measure traffic patterns and identify popular services and information within our Platform. We use this information to improve our services to you and to develop improved services based on user interests, behavior and demographics.
Anonymous Information; Web Beacons and Cookies
In addition, we may also collect anonymous information through the use of “Web Beacons” and “Cookies”.
A "Web Beacon" is a small transparent image placed on a website that may track visits to a particular page. We and some of our third-party service providers use web beacons to collect information to support our reporting software.
1. First-party cookies –AdventHealth uses first-party cookies to verify users when they log into their account within the Platform.
2. Third-party cookies – Our Platform Uses third-party cookies from service providers such as Google Analytics for the following purposes:
to record the time of your first visit to the Platform, the time of your most recent visit to the Platform, and the time of your current visit;
to record which page(s) you visit on the Platform;
to record how long you stayed on the Platform; and
to record how you located our Platform (i.e. Google search, keyword, link from other page etc.).
We only share the information obtained through the use of Google Analytics with Google. For more information on Google's use of your information, please see Types of Cookies Used by Google.
The cookies AdventHealth uses for these purposes do not track your Internet usage after leaving our Platform and do not store your personal information.
If you wish to find out how to prevent your browser or device from accepting new cookies or web beacons, how to disable cookies or web beacons altogether and how to monitor when you receive a new cookie or web beacon, you may wish to check the "help" feature of your web browser or visit www.allaboutcookies.org. You may adjust your browser to prompt you before it allows a website to place a cookie on your device, or to exclude cookies altogether. Please note that refusing or disabling cookies from our Platform may prevent you from accessing certain parts of our Platform.
Personally Identifiable Information
Personally identifiable information refers to information that tells us information that can be used to identify you, such as your name, address, age, etc. In many cases, we ask for this information to provide the personalized service you wish to use. The amount of personally identifiable information that we know about you is entirely up to you to decide. We will only know personally identifiable information about you if you choose to share this information about yourself; however, some services may not be available unless we obtain a certain amount of personally identifiable information from you.
We collect personally identifiable information when you voluntarily provide it, such as when you request a newsletter that we produce, indicate that you would like to receive certain targeted information on topics that interest you, or use our social media pages.
We are committed to protecting children’s privacy on the Internet and we do not knowingly collect personally identifiable information from children under 18 through the Platform.
When Do We Combine Anonymous and Personally Identifiable Information and How Do We Use it?
If you provide personally identifiable information on our Platform, we may combine that information with our anonymous information to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from AdventHealth directly or through Google’s advertisement banners if you have requested information from us or received services from us and, in each case, you have not opted out of receiving that marketing by emailing us at AHS.digital.crm@AdventHealth.com. If you have told us you do not want to receive information about AdventHealth services, it may take 3-5 days to process your request. After that time, you should not receive any more information about AdventHealth services from us or Google, but you may receive other advertisements for miscellaneous products and services from Google. For more information on Google's use of your information, please see Types of Cookies Used by Google.
When Do We Disclose or Provide Information to Third Parties?
We may share anonymous or personally identifiable information with our third-party service providers in order for them to perform their services for us.
We will not disclose your personally identifiable information to any other unaffiliated third party unless we have your permission or when we need to treat the information collected through this website as an asset in the event of the merger of sale of AdventHealth, or a portion of our business.
We may disclose any anonymous or personally identifiable information to the extent we believe the disclosure to be required by law. We may also disclose anonymous or personally identifiable information when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against a third party who may be violating our terms and conditions governing the use of our Platform, or who may be (intentionally or unintentionally) causing injury to or interference with your or our rights or property or those of a third party.
What Security Measures Do We Use?
AdventHealth has taken reasonable steps and has employed industry-standard practices and technology to ensure the integrity and confidentiality of personally identifiable information; but because even the most secure devices or networks can be violated, AdventHealth cannot guarantee security.
Once you print, download, or save to file any portion of your medical record or personal information from our Platform, AdventHealth is no longer able to protect that information from further uses and/or disclosures and is not liable for any further uses and/or disclosures of that information. You understand and agree that you are responsible for all further actions or omissions related to the security and privacy of that information.
IMPORTANT: Please keep in mind that whenever you voluntarily disclose information about yourself in the public domain, for example, through bulletin boards, chat rooms, e-mails, it is likely to be collected and used by third parties. These third parties may use your information to contact you or for unauthorized purposes. Also, please remember that no one can guarantee the absolute security of information transmitted electronically.
How Can You Update, Correct or Delete Personally Identifiable Information?
You may amend, update or delete the information about you (or your child(ren)) contained in any registration profile you have completed with us, including any and all personally identifiable information, or stop receipt of a newsletter, by mailing your request to:
900 Hope Way
Altamonte Springs, Florida 32714
Attn: Data Security Call407-357-1000
II. TERMS AND CONDITIONS OF USE
OUR WEBSITES AND OUR ONLINE SERVICES ARE NOT INTENDED TO BE USED TO ADDRESS MEDICAL EMERGENCIES. IF YOU ARE EXPERIENCING AN EMERGENCY OR URGENT MEDICAL PROBLEM, GO TO THE NEAREST EMERGENCY ROOM OR CALL 9-1-1 OR YOUR PHYSICIAN'S OFFICE IMMEDIATELY.
What Services are Available On-line?
Access to test results, medication lists and your medical record summaries
Online bill pay
eCare, our online urgent care clinic
Appointment scheduling with medical professionals or testing locations
The Platform includes a personalized, online service offered by AdventHealth and AMITA Health that gives you easy access to doctors, extended medical services and your personal medical records. You have the ability to schedule medical appointments, search for specialists in your network, pay bills online and view selected portions of your medical record by logging into your profile on an App or the Website. These portions of the Platform also provide a method to (i) participate in a virtual physician office visit, and (ii) view a timeline of care from participating locations and physicians in the hospital networks.
You agree that the Platform is a communication service offered only as a convenience tool to AdventHealth and AMITA Health patients. You understand that messages will be routed to the appropriate department as necessary for handling and therefore AdventHealth and AMITA Health employees, agents and contractors, other than your healthcare provider, may be involved in addressing your request. You understand that you may receive messages, test results, and other communications delivered via the Platform.
You understand that information accessible through the Platform is not your complete medical record. If you want a copy of your complete medical record, please contact an AdventHealth or AMITA Health facility Health Information Management Department.
How Do You Create an Online Account?
Our online services will prompt you to create an online account when necessary to use the online service. You simply follow each prompt and provide the requested information to set up your account.
For the best user experience and most secure connection possible, we recommend that you regularly update your web browser.
How Do You Access Your Child’s Medical Record Online?
If you have a child between the ages of newborn and 17 years of age, you may access your child’s medical record online by doing one of the following:
1. Complete the Child Proxy Access Form and provide a copy of your legal representative documentation (if applicable) to AdventHealth registration personnel at an AdventHealth facility.
2. Set up an account online through the Platform.
If the parent or legal representative has their own personal AdventHealth account(s), the child will be added to it. If the parent or legal representative does not have a personal account(s), one will be created for the child and the log in information will be sent to the parent’s or legal representative’s email address. Except as explained below, parental or legal representative access to the child's portal will automatically terminate when the child turns 18 years of age.
Under state and federal law, a minor patient 12-17 years of age may give consent for treatment of certain protected health conditions and restrict parental or legal representative access to such medical records. Because of these legal rights, minor patients between the ages of 12-17, who present with these protected health conditions, may choose to terminate a parent’s or legal representative’s access to the minor patient’s AdventHealth account upon request to AdventHealth. However, a parent or legal representative may obtain a copy of their child’s health information that is not protected by such laws by contacting the AdventHealth or AMITA Health facility Health Information Management Department.
Can a Guardian or Legal Representative of an Adult Set Up Online Accounts for Another Adult?
At this time, AdventHealth does not offer proxy access to guardians or legal representatives of adults.
What Do We Expect of You?
Except for limited circumstances when minors have protected health conditions, you must be 18 years of age or older to use our online services.
You may only provide information that you own or have the right to use when you create, transmit, or display health or any other information on our Platform. You represent and warrant that all information you give AdventHealth through the Platform, including without limitation any information contained in your personal account, is accurate and complete.
You are responsible for maintaining the confidentiality of all login credentials and other confidential information relating to the use of your AdventHealth account(s) and are fully responsible for all activities that occur using your accounts.
You are responsible for taking all reasonable steps to ensure that no unauthorized person accesses your account. You must promptly notify AdventHealth of any unauthorized use of or access to your accounts. AdventHealth assumes no responsibility or liability for any information that you transmit or submit to AdventHealth, or for any use or misuse by you or third parties who you authorize.
As a condition to your use of our Platform, you agree not to:
Use our websites and services in a manner that could disable, overburden, or impair our websites and services or interfere with any other party's use and enjoyment of our Platform.
Seek to obtain access to any materials or information through “hacking” or through other means we have not intentionally made available to you through our Platform.
Submit material to the Platform that is false, defamatory, unlawfully threatening, or unlawfully harassing.
Transmit materials through our Platform that you know or should know contain viruses, Trojan horses, worms, time bombs, cancelbots, or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept, or expropriate any system, data, or personally identifiable information.
Also, if you live in a state or country that has laws that would either (1) void or alter these terms and conditions or (2) make illegal the access or use of our websites or online services, then your use of our websites or online services is unauthorized; it cannot be sanctioned by AdventHealth, and you use our websites or online services at your own risk.
Can We Revoke or Suspend Your Use?
AdventHealth reserves the right at any time to terminate or suspend your access to some or all of our online services if you engage in activities that we conclude, in our discretion, breach your obligations stated in this Platform Policy.
Who Owns the Content?
All information including, but not limited to, software, artwork, text, video, audio, pictures, logos, and other material contained on or embedded in our Platform (the “Content”), including all associated intellectual property rights and the AdventHealth™ mark, are the proprietary property of AdventHealth and its licensors, and are protected by copyright and other intellectual property laws unless we have expressly granted you rights in or to that intellectual property.
Do You Have a Right to Use this Website and Content?
Some of the features available from or within the Platform are provided by third-party service providers at their own domains. These domains may contain some AdventHealth branding to indicate our affiliation with those third parties, but the websites are not hosted or operated by AdventHealth and will not include a link to this Platform Policy.
Our Platform and this Platform Policy may contain links to other sites. These links are for your convenience only, and AdventHealth makes no representations or endorsements whatsoever regarding such other sites. You should review the privacy policies of other sites carefully before providing any information to such website. AdventHealth is not responsible for the privacy policies or procedures or the content of any other website.
Will the Platform Policy Ever Change?
AdventHealth may modify or change this Platform Policy at any time. Such modifications or changes become effective immediately when they are posted to our Platform. You agree to review this Platform Policy frequently so that you will be familiar with the terms. You further agree that each time you use our Platform that you are, by such use, consenting to the terms of this Platform Policy that are applicable at your time of use.
What are AdventHealth’s Limited Warranties and Disclaimers of Liability? And What are Your Indemnification Obligations?
ADVENTHEALTH DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES, REPRESENTATIONS OR ENDORSEMENTS WHATSOEVER (INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR NONINFRINGEMENT, OR THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE) REGARDING INFORMATION, CONTENT OR ITEMS APPEARING ON OUR WEBSITES. ADVENTHEALTH DOES NOT WARRANT THAT DOWNLOADS FROM OUR PLATFORM WILL BE FREE OF ANY VIRUS, WORM, TROJAN HORSE, OR OTHER DATA ALTERING OR CONTAMINATING COMPONENTS. YOU ARE RESPONSIBLE FOR ENSURING THAT YOU HAVE IMPLEMENTED PROCEDURES TO PREVENT SUCH CONTAMINATING COMPONENTS FROM INFECTING YOUR COMPUTER OR DEVICE AND ITS DATA.
WHILE ADVENTHEALTH TRIES TO KEEP THE INFORMATION ON OUR PLATFORM BOTH ACCURATE AND UP-TO-DATE, ADVENTHEALTH DOES NOT WARRANT THE ACCURACY, COMPLETENESS, CORRECTNESS, USEFULNESS, OR APPLICABILITY OF ANY INFORMATION, OR OTHER DATA OR ITEMS APPEARING ON OUR PLATFORM. ADVENTHEALTH WILL NOT BE LIABLE IN ANY EVENT TO ANY USER FOR ANY DECISION MADE OR ACTION TAKEN IN RELIANCE UPON THE INFORMATION, OR CONTENT ON THIS PLATFORM.
ADVENTHEALTH DOES NOT GUARANTEE CONTINUOUS OR UNINTERRUPTED ACCESS TO OUR PLATFORM, AND OPERATION OF OUR PLATFORM MAY BE INTERFERED WITH BY FACTORS BEYOND ADVENTHEALTH’S CONTROL.
THE WRITTEN CONTENT OF THIS PLATFORM IS FOR INFORMATIONAL PURPOSES ONLY. NEVER DELAY IN SEEKING MEDICAL ADVICE OR ATTENTION BECAUSE OF SOMETHING YOU HAVE READ ON THIS PLATFORM.
PLEASE SEEK THE OPINION OF A PHYSICIAN OR HEALTH CARE PROVIDER FOR TREATMENT OR DIAGNOSES OF ANY MEDICAL PROBLEM. YOU MAY USE OUR VIRTUAL URGENT CARE CENTER THROUGH THE PLATFORM OR GO TO AN ADVENTHEALTH OR AMITA HEALTH FACILITY, BUT DO NOT RELY UPON ANY CONTENT ON OR IN THE PLATFORM FOR MEDICAL ADVICE.
YOU EXPRESSLY UNDERSTAND AND AGREE THAT ADVENTHEALTH AND AMITA HEALTH SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR INJURY, ILLNESS, DISABILITY, LOSS OF PROFITS, GOODWILL, USE, INFORMATION YOU PROVIDE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF ADVENTHEALTH AND AMITA HEALTH HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RESULTING FROM: (i) YOUR USE OR YOUR INABILITY TO USE OUR PLATFORM; (ii) THE COST OF PROCUREMENT OF SERVICES RESULTING FROM ANY GOODS, DATA, INFORMATION OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE PLATFORM; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THIS WEBSITE OR IN YOUR ONLINE ACCOUNT; (v) YOUR USE OF THE INTERNET OR YOUR INTERNET SERVICE PROVIDER; (vi) DEFECTS OR INACCURACIES IN YOUR DEVICE OR SOFTWARE USED TO ACCESS THE PLATFORM ; OR (vii) ANY OTHER MATTER RELATING TO YOUR USE OF THE PLATFORM. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF ADVENTHEALTH AND AMITA HEALTH EXCEED THE TOTAL AMOUNT OF FEES PREVIOUSLY PAID BY YOU (IF ANY) TO ADVENTHEALTH AND AMITA HEALTH RELATING TO YOUR USE OF THE PLATFORM. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. PLEASE ALSO BE ADVISED THAT ADVENTHEALTH AND AMITA HEALTH WILL NOT USE THESE TERMS TO DISCLAIM ITS LIABILITY FOR PROFESSIONAL MALPRACTICE LIABILITY THAT MAY ARISE FROM ITS PROVISION OF VIRTUAL URGENT CARE VISITS.
YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS ADVENTHEALTH AND AMITA HEALTH, AS WELL AS ADVENTHEALTH'S OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS AND SUPPLIERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEY'S FEES, RESULTING FROM YOUR VIOLATION OF THIS PLATFORM POLICY OR THE USE OF OUR PLATFORM. Your indemnification obligations do not apply to professional malpractice liability that may arise from your virtual URGENT CARE visits.
What is the Governing Law and Venue?
You expressly agree that exclusive jurisdiction for any dispute with AdventHealth and AMITA Health, or in any way relating to your use of our Platform, resides in the courts of Orange County in the State of Florida and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Orange County in the State of Florida in connection with any such dispute including any claim involving AdventHealth and AMITA Health or its affiliates, subsidiaries, employees, contractors, officers, directors, telecommunication providers, and content providers.
How Can You Contact Us About this Platform Policy?
If you have questions about this Platform Policy or any other questions concerning our Platform, please contact:
900 Hope Way
Altamonte Springs, FL 32714 Call407-357-1000