Illinois Financial Assistance Information
Serving the Needs of Those in Our Area
At AdventHealth, we are committed to excellence in providing quality health care to all individuals in need. We believe that every person deserves access to medical treatment, irrespective of their financial circumstances. Therefore, we assure you that all patients will be treated with compassion and respect, regardless of their ability to pay. Our mission is to extend the healing ministry of Christ and we remain committed to upholding this principle at all times.
Financial assistance is only available for emergent care or medically necessary care, except as may be determined in the sole discretion of AdventHealth on a case-by-case basis. Patients may apply for financial assistance in accordance with the guidelines set forth in the Financial Assistance Policy below. Verification of income and financial information is required.
AdventHealth limits amounts billed for uninsured patients for emergency and medically necessary care that may be eligible for financial assistance to Amounts Generally Billed (AGB). The AGB amounts are determined by taking all accounts paid in full over a recent 12-month period for Medicare, Medicare Advantage and contracted commercial insurance and calculating the average discount given.
If you receive emergency or medically necessary care and are eligible for assistance under our Financial Assistance Policy, you will never be billed more than this amount. To request the actual percentage discount applicable to your hospital of choice, please refer to the contact information provided on the cover page of the financial assistance document packet or the contact information included on the financial assistance section of the financial assistance web page.
Per our Financial Assistance Policy, to qualify for a 100% reduction in your financial responsibility, you must have received emergency or medically necessary care and have an annual household income that does not exceed 250% of the Federal Poverty Guideline, according to the table below. An application and supporting documentation is required to qualify.
2025 Federal Poverty Guidelines | ||||
|---|---|---|---|---|
Household Size | 100% of Poverty | 250% of Poverty | 400% of Poverty | 600% of Poverty |
1 | $15,650 | $39,125 | $62,600 | $93,900 |
2 | $21,150 | $52,875 | $84,600 | $126,900 |
3 | $26,650 | $66,625 | $106,600 | $159,900 |
4 | $32,150 | $80,375 | $128,600 | $192,900 |
5 | $37,650 | $94,125 | $150,600 | $225,900 |
6 | $43,150 | $107,875 | $172,600 | $258,900 |
7 | $48,650 | $121,625 | $194,600 | $291,900 |
8 | $54,150 | $135,375 | $216,600 | $324,900 |
Financial Aid Policies and Applications
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Language
Summary of our Financial Assistance Policy
Financial Assistance Application
Financial Assistance Policy
Find Additional Support by Hospital Location
For additional assistance and information, please contact:
Phone: 800-462-0490
Fax: 423-485-6627
Mail to:
AdventHealth
PO Box 935979
Atlanta, GA 31193-5979
*Colorado patients may qualify for discounted care. Call to speak to a financial counselor for more information and to complete the application.
AdventHealth Avista:
Call303-673-1037
AdventHealth Castle Rock:
Call720-455-8105
AdventHealth Littleton:
Call303-734-2054
AdventHealth Parker:
Call303-269-4531
AdventHealth Porter:
Call303-715-7163
Click here to view a sample of the application. Learn more about your rights and qualifications here: English | Spanish
The following addendums to our financial assistance policy lists physicians providing services in our hospital and indicates whether they participate in our financial assistance program. Please select the facility where you are seeking medical attention.
* RMR HDC Locations
** No Financial Counselor on site, but Consumer Access can assist with scanning. Financial assistance related questions should be directed to the back office team at
Call800-462-0490
Self-Pay Guidelines
We’re committed to providing high-quality health care while serving the diverse needs of our communities, regardless of their ability to pay, ability to qualify for financial assistance or access to third-party coverage. Learn more about your financial responsibilities for uninsured and self-pay treatments.
The Uniform Collection Policy for Self-Pay establishes the guidelines for self-pay and uninsured patient balance responsibilities for elective and nonelective procedures.
The North Carolina Debt Mitigation Policy explains the right to emergency care regardless of ability to pay and a breakdown of the amounts generally billed to uninsured patients.