Video Visit FAQs

Are you having trouble with your video visit? Use our articles to help diagnose your issue.

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Allow Access to Your Camera and Mic

To have a video visit call, you need to give your browser permission to access your webcam and microphone. See the following specific instructions for your browser or operating system.

Virtual primary and specialty care

Test Your Device

Make sure your camera, microphone and speakers are working ahead of time, so you’re prepared to have a smooth video visit call.