Allow Access in Windows 10

If your camera and mic are blocked in Windows 10, there's a few steps you'll need to take in order to enable them for use on a call.

  1. Open the Start menu in the lower left corner of your screen and go to “Settings”
  2. Open "Privacy” tab
  3. Scroll down to “Camera and Microphone”
  4. Make sure “Allow access to the camera on this device” is toggled on
  5. Ensure that “Allow apps to access your camera” is toggled on (If you're using a company-owned device, please ensure there are no administrative restrictions on camera or mic access)
Windows 10.1

You may have a Windows update available. This will ensure that Windows has the latest camera and mic driver software needed to work in your preferred browser. If you have a Windows update available:

  1. Go to the Start button
  2. Then Settings
  3. Update & Security
  4. Select Windows Updates
Windows 2

You may need to select a different camera or mic input. Most Windows 10 devices have multiple outputs for the integrated camera and mic, but it may not always default to the correct one. Here's how to change it in your Chrome settings:

  1. Open Settings in upper right menu
  2. In the search bar, type “Site settings”
  3. Go to “Camera” or “Microphone” tab
  4. Select the dropdown menu, and switch between the options until you find the correct input

If you’re using a Lenovo device:

  1. Open Start menu and search for “Lenovo Vantage”
  2. Ensure camera and mic are toggled on