Allow Access in Firefox for Desktop

If your camera and mic are blocked in Firefox, there's a few steps you'll need to take in order to re-enable them for use on a call.

  1. Select the lock icon located on the right side of your search bar
  2. Click both Xs to Clear this permission and ask again
  3. Refresh the browser tab
  4. When prompted, ensure you're using the correct camera and microphone inputs, and select “Allow”

If your camera still won't turn on in Firefox:

  1. Select menu icon in upper right corner
  2. Go to “Preferences” or “Options”
  3. Scroll down to “Privacy & Security”
  4. In your “Camera & Microphone” settings, ensure that AdventHealth is set to “Allow”
  5. Restart Firefox