Troubleshooting Steps

If Video Visits did not find your Microphone or Speaker, it could be due to the cache or permissions. Please select the browser being used for more information to allow access:

Change Browsers
Sometimes there can be an error on your browser. Try using a different browser to see if it works. AdventHealth video visits is compatible on Chrome, Firefox, and Safari.

Check your computer settings
Your computer settings may prevent you from sharing your microphone. Check your microphone computer settings on Windows or Mac.

Check antivirus, firewall or parental settings
You may have antivirus, firewall, or parental control software installed that is blocking access to your microphone.

Virtual primary and specialty care

Test Your Device

Make sure your camera, microphone and speakers are working ahead of time, so you’re prepared to have a smooth video visit call.