System Requirements

For a smooth video visit on your computer, please ensure you have the following requirements.

For Computers

  • Mac/PC/Linux/Chromebook with camera, microphone, and speakers
  • Internet connection with at least 2 Mbps download and upload speeds. We recommend anything above 10–15 Mbps for an optimum experience
  • Google Chrome, Mozilla Firefox, Microsoft Edge or Safari 11+ (latest release versions)
  • The latest operating systems such as Windows 10 or MacOS Catalina
  • Have Javascript enabled (this is enabled by default, but we'll give you a message in if you need to enable it)
  • TCP ports 80 and 443 open (sometimes firewalls will block these ports. If you’re having trouble connecting on a workplace network, ask your IT team to check this

For iOS and Android

  • Use Safari 11+ on your iOS devices (latest version of iOS)
  • Google Chrome on your Android device

The Following Are Not Compatible With Our Video Visit Software

  • Amazon Kindle and other e-readers
  • Voice-controlled smart speakers such as Alexa or Google Assistant

Allow Access to Your Camera and Mic

To have a video visit call, you need to give your browser permission to access your webcam and microphone. See the following specific instructions for your browser or operating system.

Virtual primary and specialty care

Test Your Device

Make sure your camera, microphone and speakers are working ahead of time, so you’re prepared to have a smooth video visit call.