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Step-By-Step Guide to resolve Video Visit Issues
A comprehensive checklist for fixing problems with video, audio or connectivity issues during a video visit.
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How to change the microphone
Switch the audio source during a call
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Improve Internet speed in your home or office
Strengthening your network connection or increasing available bandwidth to improve video visit quality
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Video Visit didn't find my Microphone or Speaker
It could be the permissions or cache
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System Requirements for Your Video Visit
For a smooth video visit on your computer, please ensure you have the following requirements.
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Troubleshooting Video Visits
For a smooth video visit on your computer, please ensure you have the following requirements.
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Unable to Start a Video Visit
Use pre-call test to see which participants need to troubleshoot.
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Video Issue: My Provider Can't See Me
My webcam is not working, no video
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Ways to Get Expert Virtual Care
Online doctor visits are available at AdventHealth, and many of our providers can see you through an app, from the comfort of your home.
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Spiritual Renewal Series
Our Spiritual Renewal Series will focus on a famous prayer from scripture or history that was brought before God in uniquely challenging circumstances.