AdventHealth Hendersonville Implements Comprehensive Reopening Plan to Safely Resume Important Health Services

N.C., AdventHealth Hendersonville Implements Comprehensive Reopening Plan to Safely Resume Important Health Services

HENDERSONVILLE, N.C., May 1, 2020 – AdventHealth Hendersonville is taking specific measures to ensure the safety of team members, medical staff and patients as it brings the hospital and physician offices back online.

On May 4, 2020, AdventHealth Hendersonville will resume surgical services and diagnostic exams at its hospital campus and AdventHealth Medical Group facilities will resume in-office procedures. Throughout the COVID-19 Pandemic, AdventHealth Medical Group has maintained regular care appointments through traditional and new Telehealth appointments.

“We want nothing more than to fully reopen our doors and take care of our whole community, including those who may have postponed their care as they quarantined at home. To do that, we have taken steps to ensure the safety of everyone coming to our hospital and physician offices for surgeries and in-office procedures and other care,” said Teresa Herbert, MD, MPH, FAAP, AdventHealth Hendersonville Chief Medical Officer.

As plans to reopen take shape, AdventHealth Hendersonville is complying with the county, state and federal government and maintaining COVID-19 readiness with adequate levels of personal protective equipment (PPE), medical supplies, staffing and bed capacity.

AdventHealth is also taking several steps to safeguard patients, team members and communities. These include requiring everyone to wear masks; continuing with its current visitor restrictions; conducting rapid COVID-19 testing and ongoing surveillance for patients, team members and medical staff; performing temperature screenings on everyone entering its facilities; modifying access points and following social distancing guidelines in waiting rooms, reception areas and elevators; implementing registration and waiting in patient vehicles for certain appointments; instituting new deep-cleaning procedures; and cohorting COVID-19 patients.

“We are operating in a new environment, but our mission of Extending the Healing Ministry of Christ has not changed. Keep Me Safe is the first of our service standards as we foster wholeness for the people we serve and to ensure our communities are healthier because we are here. We look forward to caring for all the members of our community and encourage anyone who has delayed a medical test or procedure to follow up with their personal physician or call our Patient Resource Team at Call855-774-5433,” said Christy Sneller, AdventHealth Hendersonville Vice President of Physician Services.

About AdventHealth Hendersonville: Founded in 1910, AdventHealth Hendersonville, formerly Park Ridge Health, is dedicated to meeting the health care needs of our growing communities, providing high-quality, compassionate, not-for-profit care in a Christian environment.

In 1984, AdventHealth Hendersonville became a member of Adventist Health System. With a sacred mission of Extending the Healing Ministry of Christ, AdventHealth is a connected system of care for every stage of life and health. More than 80,000 skilled and compassionate caregivers in physician practices, hospitals, outpatient clinics, skilled nursing facilities, home health agencies and hospice centers provide individualized, wholistic care. A shared vision, common values, focus on whole-person health and a commitment to making communities healthier unify the system's nearly 50 hospital campuses and hundreds of care sites in diverse markets throughout almost a dozen states.

Leading the way in many medical firsts for the region, AdventHealth Hendersonville is the first hospital in Western North Carolina to earn The Joint Commission’s Gold Seal of Approval® for five orthopedic specialties including Spine Surgery, Total Ankle Replacement, Total Hip Replacement, Total Knee Replacement and Total Shoulder Replacement. It is also the first to use the Mazor X™ and Navio™ Robotic Guidance Platforms. AdventHealth Hendersonville consistently earns national ranking for its commitment to patient safety, earning the overall Five-Star rating in Quality from the Centers for Medicare and Medicaid (CMS), eight consecutive “A” grades in Leapfrog Group’s Safety Grade survey and the 2019 Award for Excellence in Patient Safety Across the Board from Premier, Inc.

AdventHealth Hendersonville includes cardiac care and rehabilitation, emergency services, nationally awarded cancer care, state-of-the-art surgical care, full-service orthopedic care, an award-winning labor and delivery experience, and a full range of imaging services to help people across our region experience whole health. For more information about AdventHealth Hendersonville or to find a physician, please visit or call Call855-774-LIFE (5433).