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Refilling Your Prescriptions

Just Got Easier

AdventHealth employees are among the most giving, caring and hardworking people across the country. That’s why we’re making a difference in your daily life by taking one more item off your to-do list and helping you embrace whole health.

When you get your prescription refills through AdventHealth Rx Plus Pharmacy, you’re caring for your body, mind and spirit — and saving money while you’re at it. 

Our service is designed to be simple, reliable and easy to use. Spend a few minutes getting familiar with the forms you’ll need to get your refills delivered right to your door. 

AdventHealth Rx Plus Pharmacy

How It Works

Your doctor just prescribed a new 30-day maintenance medication — something that will help you maintain your body, mind and spirit. Depending on your needs, it could include medication to control blood pressure, blood sugar, cholesterol, asthma and more.

After you fill your first prescription at your local pharmacy, one of our representatives will help you transfer your prescription to AdventHealth Rx Plus Pharmacy. 

Once you connect with AdventHealth Rx Plus Pharmacy, we’ll automate your prescription, so you continue to receive your refills. When you’re about to run out of refills, contact us at least two weeks prior so we can initiate a refill with your physician. 

Please keep in mind that prescriptions are only good for one year. If your prescription is expired, you will need to schedule a doctor’s appointment to get a new prescription.

Frequently Asked Questions

Using AdventHealth Rx Plus Pharmacy

We know that using a new pharmacy can be confusing. That’s why we’ve answered some of the most frequently asked questions about using our employee pharmacy for your refill prescriptions. 

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What do I do after receiving a prescription with refills?

Any new prescription can be filled at any retail pharmacy. This includes antibiotics, cold, cough and pain medicine, and the first 30-day supply of any maintenance drug. 

Once you fill the first prescription for a maintenance drug, our team will contact you to transfer you to AdventHealth Rx Plus Pharmacy.  

What is a maintenance drug?

Maintenance medication helps you maintain your current health condition. This includes medicines that control blood pressure, blood sugar, cholesterol, asthma and other chronic conditions. 

Do I have to use AdventHealth Rx Plus Pharmacy for maintenance medication?

Yes. All maintenance drugs must be filled through AdventHealth Rx Plus Pharmacy. This enables us to deliver significant cost savings to you, our employees, and also save money as a company. Additionally, it gives us the opportunity to invest those savings in other areas and keeping health insurance costs down. 

After you fill the first 30-day supply of your medication, you will need to use AdventHealth Rx Plus Pharmacy. Our team will help you transfer your prescription and contact your physician if needed. If you do choose to fill your prescription elsewhere, you will only be able to get a 15-day supply at a 30-day cost. 

How do I request refills?

You can request a refill up to 30days in advance and at least two weeks before you need the medication (controlled substances subject to stricter refill allowance). Processing takes two to three days before it’s mailed, not including the weekend.  Request a refill online by clicking here. You can also request your refill by calling the automated phone line with your prescription # at 1-866-943-4535.

How do I fill a new prescription with AdventHealth Rx Plus Pharmacy?

You can send your prescription to AdventHealth Rx Plus Pharmacy in one of the following ways:

Through Your Doctor’s Office

Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling Call866-943-4535 or faxing Call407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy.

Please note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.

By Mail

You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:

AdventHealth Rx Plus Pharmacy
582 Monroe Road, Suite 1412A
Sanford, FL 32771

Please note that all Schedule II (CII) narcotics must be mailed from your doctor’s office. These prescriptions are only good for one fill. Your doctor must send a new prescription for each refill. This includes prescriptions for:

  • Adderall 
  • Concerta
  • Percodan
  • Percocet
  • Ritalin
  • Tylox

Thirty-day supplies of controlled substances can be filled at your local pharmacy.

How are my prescriptions delivered?

We send most prescriptions through the mail. The post office asks that we allow 10 business days for mail to be delivered, even to local areas. We are unable to resend any medications until this time has passed.

If you do not receive your package after 10 business days, we will send you an additional 30-day supply with no copay.

We ship all coolers by FedEx. You will receive an email notification the day your medication is shipped with tracking information. Please make sure AdventHealth Rx Plus Pharmacy has your preferred email address on file. Double-check your junk email to ensure you receive our notifications.

You can request that your prescription is sent via FedEx for an additional charge ($15 or $27 for overnight delivery). This does not guarantee your prescription will go to the top of the line. All prescriptions are filled in the order they are received.

Please notify us immediately with new contact information, including your address or email. The post office will not forward your prescription, which can result in a delay in receiving your medication. 

Can I request a specific manufacturer of medicine?

We fill prescriptions for AdventHealth employees with generic versions, when possible. You cannot request a specific manufacturer. This process helps keep our costs down for you and the benefits packages we offer to our employees.

Why should I ask for a 90-day prescription?

A 90-day supply delivers more than convenience. You get significant cost savings with a three-month supply. It’s a win-win for your wallet and peace of mind. Ask your physician to authorize a 90-day supply of your medication.

We transfer only prescriptions that are written to dispense a 30-day or more supply from another pharmacy. 

What laws protect my health and privacy?

AdventHealth Rx Plus Pharmacy follows several laws to ensure we safely and confidentially fill your prescription. These include, but are not limited to, the following regulations.

Faxed Prescriptions

We can only accept faxed prescriptions from your physician’s office with a cover sheet.

We cannot accept faxed prescriptions for certain types of medicine, including narcotics. The original written prescription must be mailed to us.

Valid Dates

Prescriptions are only valid for one year from the date the prescription was written by the physician, even if there are refills remaining.

Prescriptions for narcotics are only valid for six months from the date the prescription was written, even if there are refills remaining.

Returned Medication

Medications cannot be returned to the pharmacy unless the entire package has not been opened.

Generic Medication

In the state of Florida, it is the law that a pharmacy must dispense a generic drug in place of a brand-name drug, whenever one is available. This law is in place to ensure that the customer or health plan is paying for the least expensive option.

If a physician decides that they would prefer that a pharmacy dispense a brand-name drug instead of the available generic one, “medically necessary” must be written on the prescription. The physician cannot write “dispense brand,” “no substitution,” “DAW,” or “dispense as written.” The pharmacy, by law, is still required to dispense the generic drug unless “medically necessary” is included on the prescription.

Prescription Plan Design

Your prescription plan does include a few requirements to ensure you receive the appropriate prescriptions safely and at the best cost.

Generic Medication

A penalty may be applied if your physician chooses for you to receive a brand-name drug when a generic is available. Generic medications should be considered the first-line approach in therapy.

Using Local Pharmacies

You can fill your first 30-day prescription at your local pharmacy. After this time, you must use Rx Plus for refills. Otherwise, you will be required to pay a 30-day copay for a 15-day supply.

Controlled Substances

Controlled substances and Schedule II (CII) medications can be filled at the local pharmacy for a 30-day supply.

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Payroll Deduction

Making It Easy to Plan Ahead

AdventHealth Rx Plus Pharmacy is pleased to offer payroll deduction for prescription medication. Please contact us to get that set up.

Your Partner in Whole Health

We’re Here for You

A journey to whole health isn’t one to travel alone. We’ll be here to answer your questions, offer resources and get you the medicine and support you need to feel your best.