Helpful Tips

Any new prescription can be filled at any retail pharmacy. This includes antibiotics, cold, cough and pain medicine, and the first 30-day supply of any maintenance drug.

Once you fill the first prescription for a maintenance drug, our team will contact you to transfer you to AdventHealth Rx Plus Pharmacy.

A maintenance medication is a prescription that is taken on a regular basis or is filled more than once per 365 days. Rx Plus Pharmacy can work with your provider to get your maintenance medication set up through the mail for up to a 90-day supply. Exceptions include CII narcotics and CIII-V controlled substance prescriptions which can be filled at your local retail pharmacy.

Yes. All maintenance drugs must be filled through AdventHealth Rx Plus Pharmacy. This enables us to deliver significant cost savings to you, our employees, and also save money as a company. Additionally, it gives us the opportunity to invest those savings in other areas and keeping health insurance costs down.

After you fill the first 30-day supply of your medication, you will need to use AdventHealth Rx Plus Pharmacy. Our team will help you transfer your prescription and contact your physician if needed. If you do choose to fill your prescription elsewhere, you will only be able to get a 15-day supply at a 30-day cost.

You can request a refill up to 30days in advance and at least two weeks before you need the medication (controlled substances subject to stricter refill allowance). Processing takes two to three days before it’s mailed, not including the weekend. Request a refill online by clicking here. You can also request your refill by calling the automated phone line with your prescription # at 1-866-943-4535.

You can send your prescription to AdventHealth Rx Plus Pharmacy in one of the following ways:

Through Your Doctor’s Office

Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling Call866-943-4535 or faxing Call407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy.

Please note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.

By Mail

You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:

AdventHealth Rx Plus Pharmacy
582 Monroe Road, Suite 1412A
Sanford, FL 32771

Please note that all Schedule II (CII) narcotics must be mailed from your doctor’s office. These prescriptions are only good for one fill. Your doctor must send a new prescription for each refill. This includes prescriptions for:

• Adderall
• Concerta
• Percodan
• Percocet
• Ritalin
• Tylox

Thirty-day supplies of controlled substances can be filled at your local pharmacy.

We send most prescriptions through the mail. The post office asks that we allow 10 business days for mail to be delivered, even to local areas. We are unable to resend any medications until this time has passed.

If you do not receive your package after 10 business days, we will send you an additional 30-day supply with no copay.

We ship all coolers by FedEx. You will receive an email notification the day your medication is shipped with tracking information. Please make sure AdventHealth Rx Plus Pharmacy has your preferred email address on file. Double-check your junk email to ensure you receive our notifications.

You can request that your prescription is sent via FedEx for an additional charge ($15 or $30 for overnight delivery). This does not guarantee your prescription will go to the top of the line. All prescriptions are filled in the order they are received.

Please notify us immediately with new contact information, including your address or email. The post office will not forward your prescription, which can result in a delay in receiving your medication.

We fill prescriptions for AdventHealth employees with generic versions, when possible. You cannot request a specific manufacturer. This process helps keep our costs down for you and the benefits packages we offer to our employees.

A 90-day supply delivers more than convenience. You get significant cost savings with a three-month supply. It’s a win-win for your wallet and peace of mind. Ask your physician to authorize a 90-day supply of your medication.

We transfer only prescriptions that are written to dispense a 30-day or more supply from another pharmacy.

AdventHealth Rx Plus Pharmacy follows several laws to ensure we safely and confidentially fill your prescription. These include, but are not limited to, the following regulations.

Faxed Prescriptions

We can only accept faxed prescriptions from your physician’s office with a cover sheet.

We cannot accept faxed prescriptions for certain types of medicine, including narcotics. The original written prescription must be mailed to us.

Valid Dates

Prescriptions are only valid for one year from the date the prescription was written by the physician, even if there are refills remaining.

Prescriptions for narcotics are only valid for six months from the date the prescription was written, even if there are refills remaining.

Returned Medication

Medications cannot be returned to the pharmacy unless the entire package has not been opened.

Generic Medication

In the state of Florida, it is the law that a pharmacy must dispense a generic drug in place of a brand-name drug, whenever one is available. This law is in place to ensure that the customer or health plan is paying for the least expensive option.

If a physician decides that they would prefer that a pharmacy dispense a brand-name drug instead of the available generic one, “medically necessary” must be written on the prescription. The physician cannot write “dispense brand,” “no substitution,” “DAW,” or “dispense as written.” The pharmacy, by law, is still required to dispense the generic drug unless “medically necessary” is included on the prescription.

Your prescription plan does include a few requirements to ensure you receive the appropriate prescriptions safely and at the best cost.

Generic Medication

A penalty may be applied if your physician chooses for you to receive a brand-name drug when a generic is available. Generic medications should be considered the first-line approach in therapy.

Using Local Pharmacies

You can fill your first 30-day prescription at your local pharmacy. After this time, you must use Rx Plus for refills. Otherwise, you will be required to pay a 30-day copay for a 15-day supply.

Controlled Substances

Controlled substances and Schedule II (CII) medications can be filled at the local pharmacy for up to a 90-day supply and are not required to go through Rx Plus Pharmacy.

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