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Refilling Your Prescriptions Just Got Easier

AdventHealth employees are among the most giving, caring and hardworking people across the country. That’s why we’re making a difference in your daily life by taking one more item off your to-do list and helping you embrace whole health.

When you get your prescription refills through AdventHealth Rx Plus Pharmacy, you’re caring for your body, mind and spirit — and saving money while you’re at it.

Our service is designed to be simple, reliable and easy to use. Spend a few minutes getting familiar with the forms you’ll need to get your refills delivered right to your door.

How Our Pharmacy Works

Your doctor prescribed a new 90-day maintenance medication that helps maintain your body, mind or spirit. Common maintenance medications include meds that control blood pressure, blood sugar, cholesterol, asthma or other chronic conditions.

You'll fill your initial script at your local pharmacy, and then one of our representatives will help you transfer your prescription to AdventHealth Rx Plus Pharmacy.

Contact us via email or call 866-943-4535 and select option 3 to connect to our Transfer Department.

You'll need your prescription information, including the medication name, dosage strength, provider name, prescription number and original filling pharmacy.

Once your prescription transfers to Rx Plus, refills will be automated. When your last refill is approaching, contact us at least two weeks prior so we can initiate a refill with your physician.

Please note that prescriptions are only good for one year. If your prescription expires, you'll need to meet with your doctor to get a new prescription.

AdventHealth Rx Plus Pharmacy FAQs

We know that using a new pharmacy can be confusing. That’s why we’ve answered some of the most frequently asked questions about using our employee pharmacy for your refill prescriptions.

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  • Question: What do I do after receiving a prescription with refills?


    One-time prescriptions and first fills of maintenance medications may be filled at any retail network pharmacy. Any refills, including refills of maintenance medications, need to be filled through AdventHealth's Rx Plus Pharmacy.

    CVS Caremark does not support 15-day refills of maintenance medications at a retail network pharmacy after filling an initial 30-day supply. These requests will be denied.

    Once your initial 30-day supply for maintenance medication has been filled, please contact Rx Plus Pharmacy to transfer your prescription by clicking here. Failure to do so may result in a gap in your medication supply.

  • Question: What is a maintenance drug?


    A maintenance medication is a prescription that is taken on a regular basis or is filled more than once per 365 days. Rx Plus Pharmacy can work with your provider to get your maintenance medication set up through the mail for up to a 90-day supply. Exceptions include CII narcotics and CIII-V controlled substance prescriptions which can be filled at your local retail pharmacy.

  • Question: Do I have to use AdventHealth's Rx Plus Pharmacy for maintenance medication?


    Yes. All maintenance drugs must be filled through AdventHealth's Rx Plus Pharmacy. This enables us to deliver significant cost savings to you, our employees, and also save money as a company. Additionally, it gives us the opportunity to invest those savings in other areas and keeping health insurance costs down.

    After you fill the first 30-day supply of your medication, you will need to use AdventHealth's Rx Plus Pharmacy. Our team will help you transfer your prescription and contact your physician if needed.

  • Question: How do I request refills?


    You can request a refill up to 30 days in advance on a 90-day supply, and at least two weeks before you need the medication (controlled substances subject to stricter refill allowance). Rx Plus Pharmacy will deliver your medication within eight days (excluding weekends and shipping). To avoid delays, please ensure you have provided the correct method of payment on your profile. Click here if you need to update your payment method.

  • Question: How do I fill a new prescription with AdventHealth's Rx Plus Pharmacy?


    You can send your prescription to AdventHealth's Rx Plus Pharmacy in one of the following ways:

    Through Your Doctor’s Office

    Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling 866-943-4535 or faxing 407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy. Sending your prescriptions electronically through Surescripts is our preferred method.

    Rx Plus Pharmacy Retail NCPDP# 1086671, RxPlus Adventist Health Group.

    Please note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.

    By Mail

    You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:

    AdventHealth Rx Plus Pharmacy
    5050 Wesley Road, Suite 110
    Apopka, FL 32712

  • Question: How are my prescriptions delivered?


    Rx Plus Pharmacy will deliver your medication with eight days (excluding weekends and shipping). To avoid delays, please ensure you have provided the correct method of payment on your profile (insert Update Information form).

    The default shipping method is DHL, with the post office making final delivery of the medication.

    All specialty and cold chain medications are sent via FedEx. You can request that your prescription is sent via FedEx for an additional fee ($15 for instate Florida and $30 for out-of-state overnight delivery).

    To avoid any delays in shipping, please ensure that Rx Plus Pharmacy has your correct shipping address on file. FedEx is unable to deliver to a PO Box and requires a physical address.

    You will receive an email notification the day your medication is shipped with tracking information. Please make sure Rx Plus Pharmacy has your preferred email address file. Check your junk files to ensure you receive our notifications.

    Please notify us immediately with any new contact information, including shipping address or email information.

  • Question: Can I request a specific manufacturer of medicine?


    We fill prescriptions for AdventHealth employees with generic versions, when possible. You cannot request a specific manufacturer. This process helps keep our costs down for you and the benefits packages we offer to our employees.

  • Question: Why should I ask for a 90-day prescription?


    A 90-day supply delivers more than convenience. You get significant cost savings with a three-month supply. It’s a win-win for your wallet and peace of mind. Ask your physician to authorize a 90-day supply of your medication.

    We transfer only prescriptions that are written to dispense a 30-day or more supply from another pharmacy.

  • Question: What laws protect my health and privacy?


    AdventHealth Rx Plus Pharmacy follows your state laws to ensure we safely and confidently fill your prescription. These include, but are not limited to, the following regulations:

    More Info

    Faxed Prescriptions

    We cannot accept faxed prescriptions for schedule 2 controlled medications. The original written prescription must be mailed to us.

    Valid Dates

    Prescriptions for controlled substances are only valid for six months from the date the prescription was written, even if there are refills remaining.

    Returned Medication

    Medications cannot be returned to the pharmacy unless the entire package has not been opened.

    Generic Medication

    In the state of Florida, it is the law that a pharmacy must dispense a generic drug in place of a brand-name drug, whenever one is available. This law is in place to ensure that the customer or health plan is paying for the least expensive option.

    If a physician decides that they would prefer that a pharmacy dispense a brand-name drug instead of the available generic one, “medically necessary” must be written on the prescription. The physician cannot write “dispense brand,” “no substitution,” “DAW,” or “dispense as written.” The pharmacy, by law, is still required to dispense the generic drug unless “medically necessary” is included on the prescription.

    More Info
  • Question: How is our Prescription Plan Designed?


    For more information and details on the prescription plan design, visit our FAQ section.

  • Question: Having Technical Issues?


    If you are running into issues with your browser, click here for instructions on how to clear your internet cache. If you continue to have issues, please contact Rx Plus Pharmacy via email at [email protected] or via phone at Call1-866-943-4535.

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Making It Easy to Plan Ahead

AdventHealth Rx Plus Pharmacy is able to accept credit, debit, FSA and HSA cards online.

Please contact us for more details and to get that set up.

How To Learn More About Your Medications

Rx Plus Pharmacy uses MedsOnCue to deliver on-demand medication videos — in English and Spanish — straight to your smartphone or tablet. Other valuable services include Med Guides, written information and images of what your medication looks like.

MedsOnCue is an electronic alternative to printing patient education and drug monographs, and many pharmacy state boards and pharmacists favor it.

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  • Question: Will there be a QR code printed for every prescription?


    All prescriptions will have a QR code printed on the pharmacy receipt, but not every prescription will have a medication specific video. If you have any questions on MedsOnCue, email us at [email protected].

  • Question: What if I don't have a Smartphone?


    We are working on adding an online library where you can search for videos using the medication name or NDC number located on your pharmacy receipt. If you wish to have a printed copy of the patient education and drug monograph mailed to you, please email us at [email protected].

  • Question: What is a QR Code?


    QR — or quick response — codes are two-dimensional barcodes that can be read using smartphones (or electronic tablets) and a QR scanning app. The barcodes link to websites, texts, emails, phone numbers and more.

    The QR code on your pharmacy receipt links to the MedsOnCue website.

  • Question: What is MedsOnCue?


    MedsOnCue delivers hundreds of on-demand medication videos, in both English and Spanish, straight to your smartphone and electronic tablets. Other valuable services included Med Guides, written information, drug images and more.

We’re Your Partner in Whole Health

A journey to whole health isn’t one to travel alone. We’ll be here to answer your questions, offer resources and get you the medicine and support you need to feel your best.