Woman using a smart phone

Prescription Refills As Easy as 1-2-3

If you need to refill a prescription, you can do it quickly and easily through your RX Plus Pharmacy account.

Step one: If you already have an account with us, you can log in with your AdventHealth account to access your pharmacy account. (Please note the AdventHealth Rx Plus Pharmacy application only supports modern browsers. It is also recommended that you clear your internet cache when accessing your account for the first time or if you are running into issues.)

Step two: Make sure your payment method is up to date. You can do this by completing the update information form. Payroll deduction will no longer be available, but credit, debit, FSA or HSA cards are all accepted.

Step three: Enter your refill request!

What’s the Status of My Prescription?

If you’re looking for the status of a current prescription, you can log in to your RX Plus account to check on it.

4 items. To interact with these items, press Control-Option-Shift-Right Arrow
  • Question: What does it mean if my status shows “received”?


    A received status update means that your prescription or refill request has been received and entered into the Rx Plus Pharmacy system.

  • Question: My status shows “in process.” What does that mean?


    If your prescription status shows “in process,” it means the prescription is going through the workflow steps (pharmacist verified > insurance billing > payment collected > prescription fulfillment > pharmacist approved).

  • Question: What does it mean when my status shows “shipped”?


    Congrats! If your prescription status shows shipped, your prescription is on its way to you, and you should receive it in approximately three to five business days.

  • Question: Why does my prescription status say it was deleted?


    If the status shows that your prescription was deleted, your payment method was denied, and you have not responded to outreach requesting an updated payment method. Note: Rx Plus Pharmacy will hold prescriptions without payment for seven days.

    If you need additional assistance, please contact our customer service team at Call866-943-4535, Monday – Friday, 8am - 8pm EST or email us at [email protected].