Pam Guler, vice president of patient experience at Adventist Health System, recently presented Gordon Hospital with several awards including Top Performer in Patient Experience for all of Adventist Health System, in inpatient HCAHPS. HCAHPS, the Hospital Consumer Assessment of Healthcare Providers and Systems, is a patient satisfaction survey required by the Centers for Medicare and Medicaid to make sure the voice of the patient is heard.
Our front-line team is committed to providing each patient and their family members with an exceptional experience while they are in our care, said Pete Weber, president and CEO of Gordon Hospital. Our goal is to continually grow and improve, and I am proud of the work they do each and every day to extend the healing ministry of Christ throughout our community.
Other awards that were presented to Gordon Hospital are Top Performer in Nurse Communication, Quiet Environment, and Purposeful Hourly Rounding.
About Gordon Hospital
Founded in 1935, Gordon Hospital is proud to be a member of Adventist Health System. With 45 hospital campuses and more than 8,300 licensed beds in nine states, Adventist Health System is a faith-based healthcare organization headquartered in Altamonte Springs, Florida. A national leader in quality, safety, and patient satisfaction, Adventist Health Systems more than 80,000 employees maintain a tradition of whole-person health by caring for the physical, emotional, and spiritual needs of every patient. Each Adventist Health System facility operates independently in delivering care and services to best meet the needs of the local communities they serve. While each entity is unique, all remain united in one mission of extending the healing ministry of Christ.