Navigating complexity with kindness: Dana Kapler’s approach to transplant care

For Dana Kapler, the path to health care wasn’t linear—but it was always guided by a deep commitment to serving others. “I come from a family of health care workers,” Dana shares, “but I actually started my career teaching high school Spanish in the Bronx and later worked in non-profit in Colorado.” It was her sister’s encouragement to apply to nursing school that ultimately led Dana to discover a new way to support underserved communities—through nursing.

Dana’s passion for helping those in need found a powerful outlet in transplant coordination. “I worked in dialysis and with pre-dialysis patients before joining transplant,” she explains. “I’ve always wanted to work in transplant to see an alternative—and often positive—treatment for end stage renal disease.”

Her connection to transplant care is also personal. “My husband’s uncle was on dialysis for a few years and then received a kidney transplant,” Dana says. “And my cousin was an altruistic donor.” These experiences have deepened her appreciation for the life-changing impact of organ donation.

As a transplant coordinator, Dana finds joy in building relationships with patients. “I love getting to know patients and I’m honored to work with them as they’re evaluated to be on the list,” she says. Her role involves sitting with patients during evaluations and being available by phone to guide them through the complex process. “I help review outstanding items needed before they can be listed for transplant,” she adds.

One of Dana’s most memorable moments came early in her transplant career. “A patient I’d worked with previously transplanted,” she recalls. “I had helped them develop a dialysis plan, and it was amazing to see them avoid dialysis and thrive after transplant.”

But the role isn’t without its challenges. “I’m always heartbroken to deliver news to patients when they’re not candidates for transplant,” Dana admits. Emotional resilience is key, and she credits her supportive coworkers and providers for helping her navigate difficult situations.

Dana wishes more people understood the realities of transplant care. “Transplants are a wonderful option for many patients,” she says, “but there are many appointments, labs, and tests after transplant that can be difficult to manage.”

Her guiding philosophy is rooted in empathy. “I’ve personally found navigating medical appointments anxiety-provoking,” Dana shares. “I hope to make my patients feel comfortable as they navigate a very complex evaluation by being available and breaking down expectations in a way that is kind and easy to understand.”