AdventHealth leaders talk mission, consumer-focused care at Press Ganey's national client conference

Press Ganey, a health care performance improvement company, recently held its 2019 National Client and Executive Leadership Conference in Orlando, Florida. The conference brought together more than 3,000 health care professionals to celebrate top performers and share strategies for addressing the industry’s biggest challenges and opportunities to transform care.

More than 100 AdventHealth team members were in attendance to represent the organization during the event. Notably, AdventHealth President/CEO Terry Shaw and Central Florida Division CEO Daryl Tol served as guest speakers during the executive leadership portion of the conference, where hundreds of industry executives learned first-hand about the organization’s mission, vision, values and service standards, as well as its journey to provide transformative care that fosters wholeness through a consumer-focused approach.

More than 100 AdventHealth team members were in attendance at Press Ganey’s National Client and Executive Leadership Conference.

The conference also featured an awards program to honor top performers for providing an exceptional experience for patients, including three AdventHealth facilities named 2019 Guardian of Excellence Award winners. The facilities – AdventHealth Gordon Outpatient Oncology, AdventHealth Palm Harbor ER and AdventHealth South Overland Park ER – earned the recognition for achieving the 95^th percentile or above for performance in patient experience.

AdventHealth President/CEO Terry Shaw (middle) and leaders representing Guardian of Excellence Award winners – AdventHealth Gordon Outpatient Oncology, AdventHealth Palm Harbor ER and AdventHealth South Overland Park ER – celebrated patient experience excellence at Press Ganey’s National Client and Executive Leadership Conference.

“We strive to provide a consistent and exceptional experience for consumers across all of our care settings, and it is an honor to have these facilities recognized among the top performers in patient experience,” said Pam Guler, chief experience officer for AdventHealth. “As we work to foster wholeness, we will continue to emphasize making the experience of our patients a focal point of their overall care journey.”

The Press Ganey Guardian of Excellence Award is a nationally recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top five percent of all Press Ganey clients for each reporting period during the course of one year. The 2019 awards are based on quarterly performance between May 2018 and April 2019.

"Congratulations to these facilities for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, executive chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality, and experience of care.”