An elderly Caucasian couple rides on the bus on a sunny afternoon.
Thank You for Caring

Now Let Us Care For You

Your visit matters. You’re here to support your loved ones as they face challenges, welcome new arrivals, and receive the care they need for healing. Your strength and smiles mean the world to them — and to us. At AdventHealth Ottawa, formerly Ransom Memorial Health, we know how important your visits are to your loved one’s care, and we’re here to support you.

While you’re here, we’ll try to provide all the hospital information you might need for a more convenient, more empowering visit. Brighten your loved one’s day with flowers from our hospital gift shop. Add their name to our prayer list. Find a moment of peace in our quiet chapel. We're here to serve you. Because your health matters, too.

Services for Those Who Serve

AdventHealth Ottawa Guest Services

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Our Visitor’s Policy

Family and friends brighten your day and help speed your recovery. Visiting hours are from 6 am to 9 pm, with the exception of patients located in the ICU and the AdventHealth Ottawa Family Birth Place. These units maintain special visiting hours and policies. Check with staff on these units for the specific policies. Any visitors arriving before or after these hours must check in through the emergency department entrance. Children under 12 years old must be accompanied by a responsible adult.

  • Sanitize hands before and after visiting to avoid bringing in and carrying out germs
    Please sanitize your hands when entering and exiting AdventHealth Ottawa facilities. Clean your hands after sneezing; coughing; touching your eyes, nose, or mouth; after using the restroom; and before and after eating and drinking. Cover your cough or sneeze with a tissue or your sleeve. Do not sit on patient beds—even unoccupied beds—or handle equipment.
  • Stay home if you are sick
    Please do not visit if you are sick or have had ill symptoms within the last three days including nausea, vomiting, diarrhea, fever (or feeling feverish), uncontrolled cough, or rash. Make sure children are free from symptoms of infection (e.g., runny nose, sore throat, rash, cough, etc.).
  • Special precautions
    Talk to a nurse before entering a room with posted “Isolation Precautions.” You may need to wear a mask or other protective clothing.

Parking is available near the main entrance for patients and visitors. Emergency parking is available at the emergency entrance. If you are attending a special event or education program, use the Southeast parking lot.

Handicapped Accommodations

Handicapped parking is available at the main, emergency room and southeast entrances. Restrooms and conference rooms are handicapped accessible as well.

Interpretation Services

AdventHealth Ottawa provides interpretation services in a variety of languages and sign language. We also have accommodations for the hearing impaired. For more information, call the Emergency Room at 785-229‐8300 and ask for the nursing supervisor.


AdventHealth Ottawa is a smoke-free facility. Patients, visitors, physicians, employees and volunteers are prohibited from smoking on the premises.

Food and Drink

The Ransom Bistro, located on the lower level is open daily.

  • Breakfast: 7 to 10 am
  • Lunch: 11 am to 2 pm

For more information about the Ransom Bistro, call 785-229‐8361. Coffee and fresh food items can also be found in the Auxiliary Gift Shop (see below). Vending machines are located on the first floor in the Emergency Department waiting area. If you need assistance locating a vending machine, please inquire at the Volunteer Desk near the front entrance of the hospital. They will be glad to help you!

Auxiliary Gift Shop
  • Monday to Friday from 8 am to 8 pm
  • Saturday from 9 am to 5 pm
  • Sunday from 1 pm to 5 pm.

AdventHealth Ottawa Auxiliary Gift Shop provides a small area to enjoy coffee and fresh food items. It also features flowers, greeting cards, candy, snack, baby gifts (Melissa & Doug), unique jewelry, accessories and clothing, and a variety of gift and home decor items, including Polish Pottery. It is located on the first floor on your left as you enter the main hospital entrance. For more information, please call 785-229‐8297.

Keep Making a Difference

Learn how you can get more involved at AdventHealth Ottawa — and more involved in your loved one’s care