Now Let Us Care For You
Your visit matters. You’re here to support your loved ones as they face challenges, welcome new arrivals, and receive the care they need for healing. Your strength and smiles mean the world to them — and to us. At AdventHealth Ottawa, formerly Ransom Memorial Health, we know how important your visits are to your loved one’s care, and we’re here to support you.
While you’re here, we’ll try to provide all the hospital information you might need for a more convenient, more empowering visit. Brighten your loved one’s day with flowers from our hospital gift shop. Add their name to our prayer list. Find a moment of peace in our quiet chapel. We're here to serve you. Because your health matters, too.
Resources for Visitors
- Visitor Policy
We know that family and friends can help speed your recovery. We ask that, for the health and safety of all our patients, physicians and visitors, you review the following details about our visitor policy.
Ask about visitor restrictions.
During cold and flu season, we often limit visitors to help keep patients healthy. Your loved one’s nurse or physician will review any upcoming changes to our visitor policy, which may include limiting visitors from family under the age of 12 and staying home when feeling ill.
Do not sit on patient beds — even unoccupied beds — or handle equipment.
Pay attention to special patient precautions.
Talk to a nurse before entering a room with posted “Isolation Precautions.” You may need to wear a mask or other protective clothing.
Sanitize your hands.
Clean your hands before and after visiting to avoid bringing in and carrying out germs; after sneezing; coughing; touching your eyes, nose, or mouth; after using the restroom; and before and after eating and drinking. Cover your cough or sneeze with a tissue or your sleeve.
Stay home if you’re sick.
Please don’t visit if you’re sick or have had ill symptoms within the last three days, including nausea, vomiting, diarrhea, fever (or feeling feverish), uncontrolled cough or rash. Make sure children are free from symptoms of infection (e.g., runny nose, sore throat, rash, cough, etc.).
Visiting hours are from 6 am to 8 pm.
AdventHealth Ottawa recognizes the need for visiting hours and will make a reasonable effort to provide twenty-four (24) hours per day access to patients. For the rest and privacy of all patients, the switchboard will announce that general visiting hours are over at 8 pm. Any visitors arriving before 6 am or after 8 pm must check in through the emergency department entrance. Children under 12 years old must be accompanied by an adult.
Parking is available near the main entrance for patients and visitors. Emergency parking is available at the emergency entrance. If you’re attending a special event or education program, use the southeast parking lot.
- Handicapped Accommodations
Handicapped parking is available at the main entrance, emergency room and southeast entrances. Restrooms and conference rooms are handicapped accessible as well.
- Interpretation Services
We provide interpretation services in a variety of languages, including sign language. We also have accommodations for the hearing impaired.
AdventHealth Ottawa is a smoke-free facility. Patients, visitors, physicians, employees and volunteers are prohibited from smoking on the premises.
- Food and Drink
The Ransom Bistro, located on the lower level, is open daily from 7 am to 1:30 pm.
For more information about the Ransom Bistro, call 785-229‐8361. Coffee and fresh food items can also be found in the Auxiliary Gift Shop. Vending machines are located on the first floor in the Emergency Department waiting area. If you need assistance locating a vending machine, please inquire at the Volunteer Desk near the front entrance of the hospital. They’ll be glad to help you.
- Auxiliary Gift Shop
The Auxiliary Gift Shop provides a small area to enjoy coffee and fresh food items. It also features flowers, greeting cards, candy, snacks, baby gifts (Melissa & Doug), unique jewelry, accessories and clothing, and a variety of gift and home decor items, including Polish Pottery. It’s located on the first floor on your left as you enter the main hospital entrance. For more information, please call 785-229‐8297.
- Monday – Friday from 8 am to 7 pm
- Saturday from 11 am to 3 pm
Healing Made Simple
Health care can often come with questions. We’ve compiled some of the most frequently accessed resources for our patients and visitors and listed them here for your convenience. Have other questions? Please contact us.