Ready to Help, Right Away
When you need care right away, we’re here for you. Our specially trained ER physicians and staff are always ready to offer emergency medical care. From simple sutures or broken bones to life-threatening illness or injury, our Ottawa hospital is here to help — 24/7.
If your condition were to warrant further treatment or evaluation, we offer a collaborative treatment plan with many additional facilities for more advanced treatment options. We’re also constantly in touch by radio to coordinate ambulance services to help you reach the more advanced treatment options you need, right away.
For Greater Peace of Mind
- State-of-the-Art ER/Trauma Center
- Award-Winning Emergency Care
- Your Legal Right to Quality Care
When you Visit the Emergency Department
When you arrive in the Emergency Department, you will be assessed by a nurse to determine the severity of your illness or injury. Patients are seen according to the seriousness of their medical problem. Critically ill and injured patients are always seen first. Generally, all other patients are seen in the order in which they arrived.
At registration you will be asked information about yourself, your family, your doctor, employment and insurance. This is necessary to make a record of your visit. You will be asked to sign a consent form for your care. The consent of a parent or legal guardian is required for children under age 18.
Illness and injury are treated based on the severity of need. If your condition is not severe or life-threatening, you may wait several hours in the waiting room while those more critically injured are treated. If your condition should change while in the waiting room, please notify the nurse. Please inform us if you are in pain. Please do not eat or drink anything while you wait, as this may interfere with your treatment.
After you are taken to a treatment room, you will be examined by a physician. They may need to order tests or consult with specialists. This may take two to four hours. Your patience and cooperation are greatly appreciated.
If you require admission to the hospital, you may have to wait while arrangements are made to have a bed ready. Because it is an unscheduled admission, it may take time to make space available or to arrange for the necessary staff. The ED staff will care for you until you are transferred to a room within the hospital.
When you are discharged, you will be given detailed instructions on caring for your illness or injury at home. These instructions will also include the name of the physician or clinic where you have been referred for follow-up care.
AdventHealth Ottawa can assist you with billing questions. If you would like to talk with a Patient Financial Services representative, please call:
Hospital Billing: Call785-229-3379, Monday to Friday, 8 am to 4:30 pm
Physician Billing: Call1-800-378-4134, Monday to Friday, 8:30 am to 4:30 pm