Urgent Care Girl With Nurse

Ready to Help, Right Away

When you need care right away, we’re here for you. Our specially trained ER physicians and staff are always ready to offer emergency medical care. From simple sutures or broken bones to life-threatening illness or injury, our Ottawa hospital is here to help — 24/7.

If your condition were to warrant further treatment or evaluation, we offer a collaborative treatment plan with many additional facilities for more advanced treatment options. We’re also constantly in touch by radio to coordinate ambulance services to help you reach the more advanced treatment options you need, right away.

Better Emergency Room Care

For Greater Peace of Mind

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State-of-the-Art ER/Trauma Center

The 16,000-square-foot expansion project at AdventHealth Ottawa, formerly Ransom Memorial Health, in 2017 increased our hospital’s capability to serve you and your family. The emergency department and trauma center now includes:

  • 12 treatment rooms
  • 2 trauma bays
  • 2 critical care rooms
  • An enclosed and heated ambulance bay

We also have a large and comfortable waiting area for family at our Ottawa emergency room, so you can be nearby and ready to comfort your loved one.

Convenient Express Care Clinic for Urgent Care

While your primary care physician is there for your ongoing health care needs, some illnesses and injuries require immediate help. Not every case is serious enough for a visit to the ER, which is why we offer our Express Care Clinic for your urgent care needs.

Available Monday through Friday, 8 am to 6 pm, the Express Care Clinic provides diagnosis and treatment for non-serious illnesses and injuries that require urgent care.

Award-Winning Emergency Care

We’re proud to have a Trauma IV designation and to have received the Women’s Choice Award for Emergency Care the last two years

Your Legal Right to Quality Care

If you have a medical emergency or are in labor you have the right to receive, within the capabilities of this hospital’s staff and facilities:

  • An appropriate medical screening examination.
  • Necessary stabilizing treatment (including the treatment of an unborn child).
  • If necessary, an appropriate transfer to another facility even if you cannot pay or do not have medical insurance or you are entitled to Medicare or Medicare

AdventHealth Ottawa does not discriminate on the basis of race, color, religion, age, sex, sexual preference, national origin, disability or source of payment.

What to Expect

When you Visit the Emergency Department

When you arrive in the Emergency Department, you will be assessed by a nurse to determine the severity of your illness or injury. Patients are seen according to the seriousness of their medical problem. Critically ill and injured patients are always seen first. Generally, all other patients are seen in the order in which they arrived.

At registration you will be asked information about yourself, your family, your doctor, employment and insurance. This is necessary to make a record of your visit. You will be asked to sign a consent form for your care. The consent of a parent or legal guardian is required for children under age 18.

Illness and injury are treated based on the severity of need. If your condition is not severe or life-threatening, you may wait several hours in the waiting room while those more critically injured are treated. If your condition should change while in the waiting room, please notify the nurse. Please inform us if you are in pain. Please do not eat or drink anything while you wait, as this may interfere with your treatment.

After you are taken to a treatment room, you will be examined by a physician. They may need to order tests or consult with specialists. This may take two to four hours. Your patience and cooperation are greatly appreciated.

If you require admission to the hospital, you may have to wait while arrangements are made to have a bed ready. Because it is an unscheduled admission, it may take time to make space available or to arrange for the necessary staff. The ED staff will care for you until you are transferred to a room within the hospital.

When you are discharged, you will be given detailed instructions on caring for your illness or injury at home. These instructions will also include the name of the physician or clinic where you have been referred for follow-up care.

AdventHealth Ottawa can assist you with billing questions. If you would like to talk with a Patient Financial Services representative, please call:
Hospital Billing:  Call785-229-3379, Monday to Friday, 8 am to 4:30 pm
Physician Billing:  Call1-800-378-4134, Monday to Friday, 8:30 am to 4:30 pm

Recommendation

Have a Primary Care Physician

AdventHealth Ottawa recommends that everyone have a Primary Care Physician for all your on-going healthcare needs. Many illnesses and injuries may cause you to seek immediate help, however, not every case is serious enough for a visit to the ER.

Hours:

Monday - Friday
8:00 am to 6:00 pm

Express Care hours are applicable to change in the event of inclement weather. Please call Call785-229-8888 or check our social media pages for weather updates.