Urgent Care Girl With Nurse
Around-the-Clock Emergency Room Care

Convenient, On-Demand Care

We understand the importance of staffing our Emergency Department with physicians who are specially trained in Emergency Medicine. Our medical staff is ready to handle every situation from simple sutures or broken bones, to life-threatening illness or injury.  The emergency room is located at the north end of the hospital and fully staffed 24 hours, every day of the year. We are in constant touch by radio to coordinate ambulance service and are affiliated with three air ambulance services, keeping AdventHealth Ottawa within minutes of major trauma facilities.

We have worked hard to focus on meeting your expectations and have recently received a Trauma IV designation as well as a Women’s Choice Award for Emergency Care.

What to Expect

When you Visit the Emergency Department

AdventHealth Ottawa Emergency Department (ED) physicians and staff want to provide you with the best possible care. So, we want you to understand the process and what to expect while you are here.

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Arrival

When you arrive in the Emergency Department, you will be assessed by a nurse to determine the severity of your illness or injury. Patients are seen according to the seriousness of their medical problem. Critically ill and injured patients are always seen first. Generally, all other patients are seen in the order in which they arrived.

Registration

At registration you will be asked information about yourself, your family, your doctor, employment and insurance. This is necessary to make a record of your visit. You will be asked to sign a consent form for your care. The consent of a parent or legal guardian is required for children under age 18.

While you Wait

Illness and injury are treated based on the severity of need. If your condition is not severe or life-threatening, you may wait several hours in the waiting room while those more critically injured are treated. If your condition should change while in the waiting room, please notify the nurse. Please inform us if you are in pain. Please do not eat or drink anything while you wait, as this may interfere with your treatment.

Consultations and Tests

After you are taken to a treatment room, you will be examined by a physician. They may need to order tests or consult with specialists. This may take two to four hours. Your patience and cooperation are greatly appreciated.

Admission to the Hospital

If you require admission to the hospital, you may have to wait while arrangements are made to have a bed ready. Because it is an unscheduled admission, it may take time to make space available or to arrange for the necessary staff. The ED staff will care for you until you are transferred to a room within the hospital.

Discharge

When you are discharged, you will be given detailed instructions on caring for your illness or injury at home. These instructions will also include the name of the physician or clinic where you have been referred for follow-up care.

Patient Financial Services

AdventHealth Ottawa can assist you with billing questions. If you would like to talk with a Patient Financial Services representative, please call:
Hospital Billing: Call785-229-3379, Monday - Friday, 8 am – 4:30 pm
Physician Billing: Call1-800-378-4134, Monday - Friday, 8:30 am – 4:30 pm

AdventHealth Centra Care

Book an Urgent Care Appointment

If the unthinkable happens, you’ll need fast, dependable help. That’s where we come in. For less serious ailments like sprains, allergies, and minor cuts, schedule an appointment at our Centra Care to get you seen as quickly as possible.

It’s the Law

If you have a medical emergency or are in labor you have the right to receive, within the capabilities of this hospital’s staff and facilities:

  • An appropriate medical screening examination.
  • Necessary stabilizing treatment (including the treatment of an unborn child).
  • If necessary, an appropriate transfer to another facility even if you cannot pay or do not have medical insurance or you are entitled to Medicare or Medicare

 AdventHealth Ottawa does not discriminate on the basis of race, color, religion, age, sex, sexual preference, national origin, disability or source of payment.

Recommendation

Have a Primary Care Physician

AdventHealth Ottawa recommends that everyone have a Primary Care Physician for all your on-going healthcare needs. Many illnesses and injuries may cause you to seek immediate help, however, not every case is serious enough for a visit to the ER.

Hours:

Monday - Friday
8:00 am to 6:00 pm

Express Care hours are applicable to change in the event of inclement weather. Please call Call785-229-8888 or check our social media pages for weather updates.