Convenient, On-Demand Care
We understand the importance of staffing our Emergency Department with physicians who are specially trained in Emergency Medicine. Our medical staff is ready to handle every situation from simple sutures or broken bones, to life-threatening illness or injury. The emergency room is located at the north end of the hospital and fully staffed 24 hours, every day of the year. We are in constant touch by radio to coordinate ambulance service and are affiliated with three air ambulance services, keeping AdventHealth Ottawa within minutes of major trauma facilities.
We have worked hard to focus on meeting your expectations and have recently received a Trauma IV designation as well as a Women’s Choice Award for Emergency Care.
When you Visit the Emergency Department
AdventHealth Ottawa Emergency Department (ED) physicians and staff want to provide you with the best possible care. So, we want you to understand the process and what to expect while you are here.
When you arrive in the Emergency Department, you will be assessed by a nurse to determine the severity of your illness or injury. Patients are seen according to the seriousness of their medical problem. Critically ill and injured patients are always seen first. Generally, all other patients are seen in the order in which they arrived.
At registration you will be asked information about yourself, your family, your doctor, employment and insurance. This is necessary to make a record of your visit. You will be asked to sign a consent form for your care. The consent of a parent or legal guardian is required for children under age 18.
- While you Wait
Illness and injury are treated based on the severity of need. If your condition is not severe or life-threatening, you may wait several hours in the waiting room while those more critically injured are treated. If your condition should change while in the waiting room, please notify the nurse. Please inform us if you are in pain. Please do not eat or drink anything while you wait, as this may interfere with your treatment.
- Consultations and Tests
After you are taken to a treatment room, you will be examined by a physician. They may need to order tests or consult with specialists. This may take two to four hours. Your patience and cooperation are greatly appreciated.
- Admission to the Hospital
If you require admission to the hospital, you may have to wait while arrangements are made to have a bed ready. Because it is an unscheduled admission, it may take time to make space available or to arrange for the necessary staff. The ED staff will care for you until you are transferred to a room within the hospital.
When you are discharged, you will be given detailed instructions on caring for your illness or injury at home. These instructions will also include the name of the physician or clinic where you have been referred for follow-up care.
- Patient Financial Services
AdventHealth Ottawa can assist you with billing questions. If you would like to talk with a Patient Financial Services representative, please call:
Hospital Billing: Call785-229-3379, Monday - Friday, 8 am – 4:30 pm
Physician Billing: Call1-800-378-4134, Monday - Friday, 8:30 am – 4:30 pm
Book an Urgent Care Appointment
If the unthinkable happens, you’ll need fast, dependable help. That’s where we come in. For less serious ailments like sprains, allergies, and minor cuts, schedule an appointment at our Centra Care to get you seen as quickly as possible.