Virtual Care in the Adventhealth App

Virtual Care in the Comfort of Your Home 

We’re here to provide your family with the convenient, quality care you need — when and where ever you need it. If you’re feeling sick or just want to seek care with a physician for the first time, you can now schedule a traditional or telehealth appointment with a health care professional.

 

AdventHealth providers offer the following kinds of visits via telehealth:

  • Follow-up visits
  • New patient visits
  • Sick visits
  • Wellness visits

 

Simply call your AdventHealth provider’s office or the AdventHealth Patient Resource Team at Call828-527-0015 to get started.

Telehealth FAQ

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I’ve never been to an AdventHealth physician before. Can I still use telehealth?

 Yes. We are accepting telehealth appointments for new patients. If you are a new patient and need assistance getting started, call Call828-527-0015.

What will I need for a telehealth appointment?

A telehealth appointment is a scheduled appointment with your regular physician or a new provider that occurs using the audio and video capabilities of your tablet, mobile phone or computer.

Which providers offer telehealth?

AdventHealth telehealth services are offered by both primary and specialty care physicians. Call your provider’s office to find out if they have telehealth appointments available. If you are a new patient and need assistance getting started, call Call828-527-0015.

What kind of visit can happen through telehealth?

AdventHealth providers are available for the following kinds of visits via telehealth:

  • Follow-up visits
  • New patient visits
  • Sick visits
  • Wellness visits
What are the hours of operation for telehealth?

The hours available for telehealth are the same as a provider’s regular business hours.

How does telehealth work through FaceTime?

Download the FaceTime app to your Apple device (FaceTime will not work on an Android phone or PC).

Call your provider’s office and give the scheduler the phone number associated with your FaceTime account. 

The provider will call you at the scheduled appointment time and the appointment will begin when you answer the call.

How does telehealth work through Skype?

Download the Free version of the Skype app to your smartphone or computer. 

Make sure the computer has a camera.

Follow the instructions for setting up an account. 

When the Medical Assistant calls to review your chart, they will confirm your Skype platform and have you search for the provider’s name. The Medical Assistant will share the name formatting and ask you to connect. This helps the provider find your Skype name efficiently.

How does telehealth work through Zoom?

Download the Zoom app to your smartphone or computer.

Follow the instructions for setting up an account.

Share your username with the scheduler when setting up your appointment.

Patient Resource Team

Our on-site Patient Resource Team is here to help connect you with the right physician, answer your questions and schedule appointments in one easy call. Find personalized support for all your health care needs by calling Call828-527-0015.

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Get Important Updates on Coronavirus (COVID-19)

Stay up-to-date on current coronavirus information and get tips for keeping your family health by visiting our dedicated website: CoronavirusResourceHub.com. You can even sign up for convenient email and text alerts. 

If you are experiencing symptoms and want to determine if you need to be tested, please call our AdventHealth Triage Nurse Hotline at Call828-681-2300.

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Providing Award-Winning Care

Nationally Recognized for Safety

AdventHealth Hendersonville consistently earns national ranking for its commitment to patient safety, including the overall Five-Star rating in Quality from the Centers for Medicare & Medicaid (CMS), seven consecutive “A” grades in Leapfrog Group’s Safety Grade survey and the 2019 Award for Excellence in Patient Safety Across the Board from Premier, Inc.