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Article Type: News

AdventHealth Gordon receives 2019 Press Ganey Guardian of Excellence Award® for achieving and sustaining excellence in patient experience

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AdventHealth Gordon is pleased to announce it has been named a 2019 Guardian of Excellence Award® winner by Press Ganey. The Guardian of Excellence Award recognizes top-performing health care organizations that have achieved the 95th percentile or above of performance in patient experience.

The Press Ganey Guardian of Excellence Award is a nationally-recognized symbol of achievement in health care. Presented annually, the award honors clients who consistently sustained performance in the top 5% of all Press Ganey clients for each reporting period during the course of one year.

AdventHealth Medical Group Hematology Oncology at Calhoun and AdventHealth Infusion Center Calhoun are responsible for earning AdventHealth Gordon this prestigious award. They achieved high scores in several patient experience areas including caring and compassionate team members, adjusting care to patient needs, meeting the individual needs of each patient and caring for patients as if they were family.

"Congratulations to AdventHealth Gordon for receiving the Guardian of Excellence Award,” said Patrick T. Ryan, Executive Chairman of Press Ganey. “This honor reflects their unwavering commitment to improving the safety, quality and experience of care. Their hard work and dedication are inspiring, and we are proud to partner with them on our shared mission to reduce patient suffering.”

According to Pete Weber, president and CEO of AdventHealth Gordon, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the delivery of care.

“We are extremely proud to receive this prestigious award,” said Weber. “Our goal is to make each person who walks through our doors feel whole by providing exceptional and compassionate care.”

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