A girl smiles with her nurse
Patient-Centered

Health and Healing

AdventHealth is committed to extending the healing ministry of Christ through health and healing that is patient-centered, safe, effective, timely and efficient. Patients and their families will experience superior outcomes as well as a sense of trust, belonging and hope as we fulfill our Mission.

Sound principles of organizational excellence are the AdventHealth way. These principles, based on ISO 9001 and the Baldrige framework, include:

  • Innovation
  • Focus on Customers
  • Servant Leadership
  • Engaging and Energizing Our Workforce
  • Process Improvement
  • Reliance on Scientific Evidence
Quality Control and Safety Standards

What Quality Care Means to Us

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How We Define Quality Care
  • Safe: Patients are not harmed during their care.
  • Timely: Patients are treated without unnecessary delay.
  • Effective: Patients are treated with evidence-based medicine.
  • Efficient: Patients are treated without waste or overuse.
  • Patient-centered: Patients are made to feel trust, belonging and hope. Patients and families are involved in decision-making.
  • Equitable: Providing care that does not vary in quality due to gender, ethnicity, geographical location, or socioeconomic status.
Quality and Safety Initiatives

Examples of how AdventHealth for Children, formerly Florida Hospital for Children, is continuously reviewing and improving our quality assurance and patient safety standards:

  • Member, Children’s Hospitals Solutions for Patient Safety, and participant in national quality assurance initiatives
  • Member, Children’s Hospital Association, and participant in collaborative efforts to improve patient safety
  • Member, The Florida Health Information Exchange, to ensure the secure and electronic sharing of health information between health care providers
  • Use of electronic medical records to ensure consistency and completeness in patient records
  • Medication safety scanning to ensure children receive the medications they need
  • Breastmilk scanning to improve patient safety
  • Locked units with secure badging so parents can take comfort in knowing only approved and essential personnel will be on their child’s unit
  • Vaccine compliance is required by staff including flu vaccine and DTaP (Diphtheria, Tetanus, and Pertussis) vaccine
  • A comprehensive emergency preparedness plan to ensure that the safety and wellbeing of patients are assured in the event of a disaster.
  • Daily safety huddles, safety briefs and debriefs to improve communication and quality, and assure exceptional care as recommended by The Institute for Healthcare Improvement, Agency for Healthcare Research & Quality, and Children’s Hospitals Solutions for Patient Safety. 
  • Simulation training and techniques in a variety of programs designed to enhance the skills of healthcare providers. Simulation in health care creates a safe learning environment in which researchers and practitioners can test new clinical processes and enhance their individual and team skills. Many simulation applications involve artificial "patients" that can show symptoms and respond to simulated treatment, allowing practitioners to hone their clinical skills without putting patients at risk. 
  • Family Advisory Council and Teen Advisory Council whose members provide guidance for many key decisions regarding quality of patient care.  Committees include Patient Safety Quality and Shared Leadership Quality & Practice.
  • Journey to become a High Reliability Organization, an environment in which potential problems are anticipated, detected early, and virtually always responded to early enough to prevent catastrophic consequences. This mindset is supported by five characteristic ways of thinking: preoccupation with failure; reluctance to simplify explanations for operations, successes, and failures; sensitivity to operations (situation awareness); deference to frontline expertise; and commitment to resilience.
  • Safety Hotline for anonymous reporting of safety concerns: 407-303-7268
External Quality Measures

Safety and quality is an integral part of our approach to caring for children, and we hold ourselves to the highest standards. But we understand parents want as much information as possible about the care their child receives. The following is an overview of external organizations that provide information and reports on quality.

Leapfrog Group Top Children’s Hospital
Leapfrog Group Top Children’s Hospital

Commitment to Patient Safety and Quality Care

The Leapfrog Group has recognized AdventHealth for Children, formerly Florida Hospital for Children, as one of the top children’s hospitals in the United States. This elite distinction was given for excellence in patient safety and rates the quality of our care as the highest in the nation. We’re honored to be one of only 10 children’s hospitals to earn this recognition from America’s premier advocate for hospital transparency.

To see the full list of institutions honored as 2017 Top Hospitals, visit 

Improving our Effectiveness

Measurable Quality Objectives

AdventHealth, through its strategic planning process, establishes measurable quality objectives to meet this commitment and evaluates those objectives with scorecards and ongoing management reviews. This triad of outcomes, process and structure allow AdventHealth to meet or exceed requirements and continually improve the effectiveness of its management systems.

Focus on Quality and Patient Safety

Awards and Accreditations

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Leapfrog Group Top Children’s Hospital 2017

The Leapfrog Group has recognized AdventHealth for Children as one of the top children’s hospitals in the United States. This elite distinction was given for excellence in patient safety, surgical expertise, maternity care and leadership, and rates the quality of our care as the highest in the nation.

Det Norske Veritas Global Healthcare Accreditation (DNV)

DNV Accreditation requires an annual survey and the organization’s continual compliance with the Det Norske Veritas Accreditation process. Focusing on aspects of quality, innovation and continual improvement, DNV accredits health care providers across the US, including multi-hospital systems, community hospitals, teaching institutions and regional medical centers.

Accreditation is a process of review that healthcare organizations participate in to demonstrate the ability to meet predetermined criteria and standards of accreditation established by a professional accrediting agency.  DNV integrates the CMS Conditions of Participation with the internationally recognized ISO 9001 quality management framework. 

We are the first and only accreditation program to integrate the CMS Conditions of Participation with the ISO 9001 Quality Management Program.

DNV GL is your partner for safer healthcare, providing quality driven accreditation and clinical excellence certifications to America’s hospitals.

International Organization for Standardization (ISO)

ISO is a nationally recognized quality management system of standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. AdventHealth for Children is ISO 2008 certified.

Magnet® Recognition

For a second time, the American Nurses Credentialing Center (ANCC) granted AdventHealth for Children Magnet® recognition, which establishes us as a national leader in nursing and patient care. Only 7 percent of the nation’s hospitals have received this recognition.

ELSO Award for Excellence in Life Support

The Extracorporeal Life Support Organization (ELSO) is an international non-profit consortium of health care centers and individuals who are dedicated to the development, evaluation and improvement of extracorporeal membrane oxygenation (ECMO) and other innovative therapies for support of failing organ systems in the neonate, child and adult. The ELSO (Extracorporeal Life Support Organization) Award for Excellence in Life Support recognizes ECLS programs worldwide that distinguish themselves by having processes, procedures and systems in place that promote excellence and exceptional care in extracorporeal membrane oxygenation.

Doctor checking on Child
Striving to Be a Top-Performing Hospital

Outcomes Reporting

We compare our outcomes data to peer data provided by our national benchmarking registries and databases.  By including benchmarks in our outcomes reporting and striving to meet or beat national top quartiles, we demonstrate our aim of being a top-performing hospital that provides the best possible care to patients and families.

Providing the Best Possible Care

Benchmarking Registries and Databases

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National Database of Nursing Quality Indicators

The National Database of Nursing Quality IndicatorsTM (NDNQI®) is the only national nursing database that provides quarterly and annual reporting of structure, process, and outcome indicators to evaluate nursing care at the unit level.

We submit data to NDNQI for the following:

  • CLABSI (all inpatient units)
  • CAUTI (all inpatient units)
  • VAP (all applicable inpatient units)
  • Pressure Ulcers (all inpatient units)
  • Falls (all inpatient units plus CEC and POPS)
  • RN Satisfaction (annual survey) – all units and departments with nursing
  • RN Education/Certifications (all inpatient units plus CEC and POPS)
National Health & Safety Network

The AdventHealth for Children reporting plan for NHSN/CDC is as follows;

1. Device Associated Module

  • CLABSI
  • CAUTI- minus NICU
  • PedVap- PICU, PCIC

2. Procedure Associated Module

  • Colon Surgery
  • HIP prosthesis HPRO
  • Knee prosthesis KPRO
  • Abdominal hysterectomy HYST

3.  Facility wide In-Patient Lab ID events

  • C-Diff, MRSA
Cardiac Registries

We participate in two cardiac registries. The IMPACT Registry compiles and analyzes data on pediatric and adult congenital heart disease (CHD) patients who undergo diagnostic catheterizations and catheter-based interventions. The Society for Thoracic Surgeons (STS) database is a collaborative registry focusing on cardiac surgery outcomes.

Children’s Hospitals Neonatal Database

We are members of the Children’s Hospitals Neonatal Consortium (CHNC) and submit NICU patient data to the Children’s Hospitals Neonatal Database (CHND), so that we can work with other hospitals to establish and update best practice standards for these tiny patients.

Safety: Your Right, Our Responsibility

AdventHealth for Children is committed to providing safe and efficient care to all patients. Everyone plays a vital role in providing quality patient focused care. All AdventHealth employees are Patient Safety Advocates. Please call our Safety Hotline at 407-303-7268 to report a safety concern.