Types of Medical Records Requests
- Records for your Physician(s)
If your physician is on staff at an AdventHealth facility, he or she may access your medical records from their office without your permission. If not, your doctor’s office can be faxed records that you personally request at no charge to you. You must still submit the appropriate authorization form, making sure to include the physician’s name, mailing address, phone number, and fax number.
A form must be completed for each physician to whom you need your medical records mailed or faxed.
- Insurance, Attorney, and Disability Requests
Records Requests should be sent from your insurance company, attorney, or Disability Determination Service (DDS) and mailed to the address on the authorization form. All charges for medical records will be billed to the requestor.
- Radiology/Imaging Films or Other Department Requests
Please contact the department directly that performed this service by calling Call407-303-4111 to facilitate your request.
- Birth and Death Certificates
Birth and Death certificates are not available from AdventHealth’s Health Information Management department. These records must be ordered from the Florida Bureau of Vital Statistics.
Who to Contact
- Release of Medical Records
Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian. Once authorization is received, it may take up to 10 days to process your request. Behavioral health records, by state law, require physician approval prior to release; please allow an additional 3-4 business days for these requests to be processed.
There might be a charge for medical records if being a request by a patient or patient representative. If the records are needed for continued care, there is no charge to the patient when records are sent directly to your physician or the facility providing treatment.
If records are needed for treatment or for an appointment within the next 48-72 hours, physicians can request records by fax when you arrive in his/her office for treatment. Records can be faxed to the physician’s office at no charge to the patient.
- Records Request Forms & Contact Information
How to obtain copies of medical records:
Email or fax the completed request form to the facility’s Health Information Management (HIM) Department.
Mail or bring the completed request form to the facility’s HIM Office
Medical records will be mailed or emailed to the requested address with a bill for any applicable charges
Download the form you need below. To speak with someone about medical records, give one of our Health Information Management departments a call.