AdventHealth App Frequently Asked Questions

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  • Question: What is a video visit through the AdventHealth app?

  • Question: If I'm using insurance, what information do I need?

  • Question: What if my condition can't be treated during my visit?

  • Question: How do I create an account to schedule a virtual visit?

  • Question: Who can use telemedicine on the AdventHealth app?

  • Question: Can I schedule an appointment, or is it first-come, first-served?

  • Question: Who will I see when I begin my appointment?

  • Question: Can I get a prescription?

  • Question: How will I know my visit is private and secure?

  • Question: Can the physician or nurse practitioner write me a work or school release note?

  • Question: Is information sent to my primary care physician?

  • Question: What happens after my visit?

  • Question: What phone number can I call for billing questions?

AdventHealth App Technical Questions

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  • Question: When I register, it says, "email address already in use." What should I do?

  • Question: I'm receiving a Service Not Available message.

  • Question: I can't see my provider’s status as available. What should I do?

  • Question: I'm connected with my provider, but I can't see them. What should I do?

  • Question: How do I change my credit card or health savings and reimbursement account card information?

  • Question: I keep losing my internet connection. What should I do?

  • Question: I can't hear the provider. What should I do?

  • Question: I can't log in. What should I do?

  • Question: How do I change my notifications?

  • Question: Do I need Wi-Fi to use your service?

  • Question: What mobile devices and/or operating systems do you support?