Your Health Is Our Highest Priority
At AdventHealth, patient experience is about more than a visit or appointment. It’s about helping you feel listened to, respected and supported throughout your care journey. From shorter wait times and clear communication to spiritual support, bedside compassion and personalized care plans, our teams are here to care for the whole person and help you move forward with confidence.
We’re committed to providing outstanding care at every turn – answering your questions and offering the resources and support you need. We’ll take care of the details, so you can focus on what matters most – healing.
Offering a Whole Care Experience
We know healing looks different for every person. That’s why our care teams focus on creating experiences that feel personal, connected and supportive. Depending on your needs, that may include:
- Nurses and care teams who take time to answer questions clearly
- Coordinated care that helps simplify appointments and next steps
- Emotional and spiritual support for patients and families
- Technology designed to make scheduling and communication easier
- Comfortable healing environments that support rest and recovery
Every interaction is an opportunity to help people feel cared for, valued and understood.
Delivering Exceptional Care for You
- We Promise to Keep You Safe
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Across our system — in every facility and in every role — we make the same promise: To keep you safe in every possible way. We’ll protect your privacy and confidentiality. We’ll keep our environment clean – from waiting and exam rooms to our cafeteria and every place in between. And we’ll deliver professional service by following our dress code and proudly wearing our badge.
- We Promise to Love You as a Family Member
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In order to provide outstanding care and an exceptional experience to our patients, we promise to treat you as more than your diagnosis. We promise to treat you, your family and one another with uncommon compassion and to nurture whole-person health through CREATION Life. And, we promise to treat you with fairness and respect, and to listen and communicate effectively with iCARE.
- We Promise to Make Your Experience Easy
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When you’re here, we seek out every opportunity to make your experience an easy one. We promise to help you get to your destination, and speak highly of our colleagues to provide you with the connected care you want and need. We promise to collaborate to offer solutions – not excuses. And, we’re committed to innovating and continually seeking ways to improve our work.
- We Promise to Own Our Actions
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We can only grow when we acknowledge and own our actions and learn from mistakes. At AdventHealth, we promise to always be positive and aim to exceed all your expectation. We promise to follow through on our commitments, and keep the focus on you by using discretion with personal devices. And, we promise to recover service and restore trust with you and our colleagues using ACT.
We Are Greater As a Whole
Our work depends on a strong culture. Each of us is required to do our part to find ourselves in this sacred mission. When we come together, listen, collaborate and commit to delivering exceptional care to our patients and boundless respect to one another, we’ll advance the care available to our patients, and far beyond our network.
When we work together, we’re greater as a whole.