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Question: How can I change my email address?
Answer:- Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
- Click “Profile & Settings” from the dropdown list.
- Click the “Update” button within the Contact Information section of your profile, next to the email address you’d like to change.
- Enter the new email address you wish to use.
- Confirm the new email address you wish to use.
- Check your email inbox. AdventHealth will send an email to you to verify the email address you've entered.
- Click the verification link in the email.
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Question: My Account is locked, what do I do?
Answer:For your security, we lock accounts after too many failed attempts to log in. If your account is locked, there are two ways you can reset your password:
Continue ReadingOption 1 – Reset Password Page
On the Account login page of AdventHealth.com, click “Forgot Password”.
Enter your email address and click “Request a Reset Link”.
Check your email inbox. AdventHealth will immediately send a message to your account's email address.
Click the “Reset Your Password” button in the email.
Enter a new password.
Option 2 – Help Center
Call Call855-238-8791 where customer support can assist you.
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Question: Why does it say, "Invalid email/password combination" when I try to login?
Answer:You either do not have an account yet or the password you entered was not correct.
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Question: Why does it say, "Enter a valid email address." when I try to login?
Answer:You either entered something that is not an email address format or there is a blank character in the email address field.
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Question: I forgot my password.
Answer:- On the Account login page of AdventHealth.com, click “Forgot Password”.
- Enter your email address and click “Request a Reset Link”.
- Check your email inbox. AdventHealth will immediately send a message to your account's email address.
- Click the Reset Your Password button in the email.
- Enter a new password.
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Question: Can I use miles for my flight?
Answer:In some cases, volunteers can use their own personal miles to obtain plane tickets. However, the same itinerary as the group is required, as is approval from the GHI administration.
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Question: How do I get started, and what are the next steps?
Answer:Simply click the “Get Started Now” button to complete a short intake form and watch our online information session. Upon completion, you will then be asked to complete a short quiz and medical intake form. After completing all the necessary steps, a member of our team will contact you regarding the next steps to scheduling a one-on-one consultation with one of our surgeons.
Continue ReadingDuring this consultation, the surgeon will complete a pre-operative evaluation. Additional pre-operative consultations may be needed based on your individual needs. After completing all the required steps, surgery will be scheduled between 6 weeks and 6 months following your initial consultation depending on your insurance requirements and individual needs.
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Question: Which bariatric surgery procedure is right for me?
Answer:The best weight-loss procedure for you will be determined at your consultation appointment when you sit down with your bariatric surgeon. The decision is based on various factors, like:Continue Reading- Any health conditions (like diabetes or GERD)
- Any previous attempts at weight loss
- Your BMI
- Your health history overall
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Question: How can bariatric surgery improve my overall health?
Answer:Bariatric surgery is the most effective and long-lasting treatment for obesity. It can have overall health benefits like:Continue Reading- Increased ability for physical activities
- Improved fertility and hormone levels
- Improved quality of life
- Improved self-esteem
- Improved sexual function
- Reduced dependence on medications
- Reduced risk of disease
Studies have shown that many bariatric surgery patients experience remission of obesity-related diseases such as:
- Type 2 diabetes
- High blood pressure
- High cholesterol
- Heart disease
- Obstructive sleep apnea
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Question: How much excess skin will I have after surgery?
Answer:It varies, but most patients who experience substantial weight loss will have some extra skin. Exercising to tone muscles will help to some degree. Removal of the extra skin is usually considered cosmetic, and coverage depends on your insurance policy.