COVID 19 Adventhealth Hospital Safety Measures Infographic

Extra Safety Measures for Your Protection

We’re employing the following safety measures and protocols to ensure you and your loved ones feel confident, protected and safe in our facilities.

Universal Mask Use

Even in a pandemic, you can feel safe. We’re stocked with safety supplies, and have the personal protective equipment (PPE) including masks for all patients, visitors and team members at our facilities.

Temperature Checks

Have peace of mind that everyone you come into contact with has their temperature checked upon arrival. Every facility. Every time.

Social Distancing

Feel confident you’re doing the right thing to keep yourself and others safe. With limited visitation, new waiting room protocols and more, you can safely practice social distancing.

Patient Cohorting

Take comfort knowing your safety is our priority. COVID-19-positive and symptomatic patients are carefully quarantined away from patients and visitors.

Enhanced Sanitation Measures

If you’ve visited our facilities in the past, you know that cleanliness has always been one of our top priorities. But now we’re taking extraordinary new steps to ensure thorough, frequent and ongoing sanitation measures are happening around the clock.

A little girl in a cast smiles while sitting next to a windowsill
Always Here. Always Caring.

Our 24-Hour Emergency Room

When you need help fast, you can find it here. AdventHealth Durand, formerly Chippewa Valley Hospital, is open 24 hours a day, seven days a week with convenient emergency medical treatments and care. With an ER team certified in advanced life support, a trauma department recognized by the state, and a helicopter landing pad for quick hospital transfers, we’re well-equipped to step in, take control, and help in any situation.

Even when you’re not dealing with a medical emergency, you can trust us to make your care more convenient and less stressful. Through our Video Visit services, you can speak with a doctor or nurse practitioner from the comfort of your own home, receiving care for minor ailments like pink eye and allergies. Whether you’re receiving appendicitis surgery in our Emergency Care, or visiting with a doctor virtually to discuss your back pain, you can depend on our team to deliver fast, safe, and effective healing.

You Can Count on Us

When Every Second Counts

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When to Head to the Closest Emergency Room

How to Identify an Emergency

Sudden abdominal pain, a severe allergic reaction, weakness, or trouble breathing — when you find yourself in an emergency situation, it’s natural to feel shaken and uncertain.

When you aren’t sure what to do, trust your instincts. If you think you recognize the symptoms of a serious medical condition, err on the side of caution. Call 911 right away or head to the closest emergency room. Conditions we offer emergency medical treatments for include:

  • Complicated Fractures
  • Deep Wounds
  • Extreme Difficulty Breathing
  • Head Injury
  • Poisoning
  • Severe Allergic Reactions
  • Severe Burns
  • Suspected Heart Attack
  • Suspected Stroke
  • Vomiting or Coughing Up Blood

Designated by the state of Wisconsin as a level IV trauma center, AdventHealth Durand, formerly Chippewa Valley Hospital, has years of experience looking after the people of Chippewa Valley and the surrounding area. With an experienced medical staff, advanced X-ray and imaging equipment, and life support services, our Durand ER team is here to help you find relief and healing.

What to Expect When You Visit the ER

We know you'll probably have a lot of questions when you come in for emergency medical treatments. And we want you to feel confident in the care you receive, so we’ll take the time to answer each one thoughtfully and patiently. We’ll have some questions for you, too, because the more we know, the more safely and quickly we can care for you. First, we’ll ask for basic information like your medical history and the reason for your visit. After taking your vital signs, we’ll decide on the best way to help you heal.

In our Durand ER, we use a process known as triage to prioritize who receives care first. This means we may treat a later-arriving patient suffering from a stroke before a patient in a less critical condition. To help us better serve you, you may want to consider keeping an information card in your purse or wallet. Include information like:

  • Advance Directives (Like Power of Attorney and Health Care Proxy)
  • List of All Your Medications and Drug Allergies
  • Name and Number of Your Primary Care Doctor

When we know all the facts, we can deliver safer, faster healing.

Video Visit Services to Bring You Healing Wherever You Are

When you’re not feeling like yourself, getting dressed and going to the doctor’s office (or just getting out of bed) may be the last thing you want to do. That’s why we created Video Visits — so you can visit with a doctor or nurse practitioner from your couch using a smartphone, tablet, or computer. Through Video Visits, we offer advice and support for a number of minor ailments, including:

  • Conjunctivitis/Pink Eye
  • Cough, Colds, Bronchitis, and Flu
  • Lower Back Pain
  • Seasonal Allergies
  • Sinus and Upper Respiratory Infections
  • Skin Conditions
  • Urinary Tract Infections

Hours: Monday through Friday, 8 am to 8 pm | Saturday through Sunday, 8 am to 5 pm. No appointment needed.

How It Works

  • Download the app on iTunes or GooglePlay.
  • Create an account.
  • Tap the "Request Visit" link in your app and get started.

Your care is just a click away. Get started today.

After Your Emergency Care or Video Visit

Hopefully, your trip to the emergency room will be the only medical attention you'll need for a while. If your injury or condition requires further treatment, however, our care navigators will help connect you with follow-up care wherever you live. As part of our mission to provide whole-person care, we're here to not only heal your body. We want to help ease your mind and minister to your spirit, as well.