Help Center

1. From the sign in page on the AdventHealth application, click Forgot Password.
2. Enter your email address.
3. Check your email inbox. AdventHealth will send a message to your account's email address.
4. Click the reset link in the email.
5. Choose a new password.

1. Click Account Menu on the top right of your screen to access My Account menu.
2. Click Profile & Settings from the dropdown list.
3. Click Change Password from the left menu.
4. Enter your new password. Make sure it meets the complexity requirements listed – you'll see all green checkmarks when it's secure enough.
5. Click Change Password to save.

First, double check that you have activated your account:

1. Click on the activation link in the email sent when your account was created.
2. Check your junk, clutter or spam folders. Sometimes emails from AdventHealth can end up in other inbox folders.

If you have not received an activation email, and are still receiving this message:

1. From the sign in page on the AdventHealth application, click Forgot Password.
2. Enter your email address.
3. Check your email inbox. AdventHealth will immediately send a message to your account's email address.
4. Click the reset link in that email.
5. Choose a new password.

For your security, we lock accounts after too many failed attempts to log in. If your account is disabled, you can reset your password:

1. From the sign in page on the AdventHealth application, click Forgot Password.
2. Enter your email address.
3. Check your email inbox. AdventHealth will immediately send a message to your account's email address.
4. Click the reset link in that email.
5. Choose a new password.

1. Click Account Menu on the top right of your screen to access My Account menu.
2. Click Profile & Settings from the dropdown list.
3. Click the Edit within the email address section of your profile.
4. Enter the new email address you wish to use.
5. Confirm the new email address you wish to use.
6. Check your email inbox. AdventHealth will send an email to you to verify the email address you've entered.
7. Click the verification link in the email.

1. Login to your account.
2. Make selection

My Records:

Click “I have a personal activation code” if you have the after care summary with a personal activation code. (Example)

● Enter your personal activation code and confirm your date of birth information.

● Request a verification code via text or call.

● Set your location.

● View your Account homepage.

OR

Click “Continue without a code” if you don’t have the personal activation code.

● Search for your medical records in our system by providing your legal first name, last name, date of birth and phone number associated to your records.

● Request a verification code via text or call.

● Set your location.

● View your Account homepage.

How do I add a child to my account?

18 and up:

● We take your privacy and security very seriously. To access someone's records over the age of 18, please have that individual visit the medical office to request an email invitation to be sent to you.

If you still do not see any health records after taking these steps, please contact us.

We ask for social security number as one of many methods to securely and accurately verify your identity online to connect you to your medical records within our electronic medical records system.

For online verification purposes, a social security number is required to link your account to your medical records.

If you do not have a social security number, or do not feel comfortable providing one, please visit your medical office to confirm your identity and connect your account.

If your account has incomplete, check the following:

• Are your visits associated with AdventHealth care provider and facilities? Currently we can only link to participating hospitals and doctor's offices.
• Check to see that your visit is showing. If it is, you may have to wait for this report to be completed or made available to you online if it was very recent.
• Has your care provider reviewed the information? Care provider may only release results to your Account after they have had an opportunity to fully review details. Always speak to your Care provider about any results posted.

If you want to correct information on your medical records:

Contact the Health Information Management department to request changes.

If you have not received your code:

1. Click resend code.
2. Enter the new code.

If the code you entered is creating an error:

1. Ensure you have entered the correct code OR
2. Change the code preference and resend.
3. If you cannot understand the code provided via phone:
4. Click the Text Message option.
5. Check your cell phone for a text message with a new code.

Don't forget - you can always speak with our physician's office about getting access to your records via invitation. If you are unable to verify your phone number online, please verify your identity in office.

AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:

1. Log in and click on your account menu in the upper right corner.
2. Click "Family Accounts".
3. Click "Add a Child".

• You must have your child's MRN or Patient Account ID.
• Search for your child's medical records in our system by providing their legal first name, last name, date of birth and phone number associated to their records.
• Request a verification code via text or call.

What to do if your phone number isn't receiving texts?

• Enter their MRN or Patient Account ID.
• Verify their information.

1. View your account homepage.
2. Click on your account menu in the upper right corner.
3. Select your child’s name from the dropdown list.

In the hospital:

If you are with your child or loved one at the time of registration in a facility, Patient Access can send you an invitation to view your child's records in AdventHealth.

Your Medical Record Number is available on the following documents:

• Discharge paperwork provided by the hospital. (Example below)
• On your wristband from a recent hospital stay. (Example below)

Your Patient Account ID can be found on the following documents:

Pre-registration paperwork provided by your doctor's office. (Example below)

Printed visit summary paperwork provided by your doctor's office. (Example below)

Billing statement provided by your doctor's office. (Example below)

Billing receipt provided by your doctor's office. (Example below)

If you have not received your code:

1. Click Send new verification code.
2. Enter the new verification code.

If the verification code you entered is creating an error:

• Ensure you have entered the correct code

OR

• Click the back button and then select Send by Call.

If you cannot understand the code provided via phone call:

1. Click the back button and select Send by Text Message.
2. Check your cell phone for a text message with a new code.

Don't forget - you can always speak with your care provider’s office about getting access to your records via invitation. If you are unable to verify your phone number online, please verify your identity in office.

1. Click a provider photo or initial from account homepage.
2. Click New Message button.
3. Select a topic and write your message and click “Send”.

If you want to add care provider to care team,

1. Click Get Care in the main menu on top.
2. Click Find a Doctor.
3. Enter a doctor's name and select doctor from the dropdown list.
4. Click Add to Care team to add to your care team

Providers you have seen in the past cannot be removed from your care team. If you want to remove care provider from care team you have added manually,

1. Click a three dots icon on care team area from account homepage.
2. Click manage from the dropdown list.
3. Find a care provider you wish to remove and click a three dots icon.
4. Select Remove from care team from the dropdown list.

Yes! You can find your available bills and pay them online.

1. Log in and click on Billing in the main menu on top.
2. Click View Bills Online to the right of your name for access.

If you have a paper bill:

1. Log in and click on Billing in the main menu on top.
2. Click Pay a Paper Bill.
3. If none of the bills match the images provided, please enter the website listed on the bill.

Make sure you have access to your child’s records
How do I add a child to my account?

1. Log in and click Billing.
2. Select your child’s name from the list.
3. View the Billing page.

If your paper bill does not match the images in the billing section of your account, you may have received a bill from one of our network partners, which currently is not available within your account. Please contact the billing office as listed on your paper bill for additional information on methods of payment.

If you don’t see a bill available when clicking "View Bills", please refer to the information on your paper bill or call the practice or facility you visited for additional information.

Please contact the facility directly. For a list of facilities, click here.

1. Click Find a Doctor from account homepage.
2. Enter your care provider's name and click search.
3. Locate your care provider in the results and dial the phone number listed.

1. Click Get Care in the main menu on top.
2. Click Find a Doctor.
3. Enter a condition, specialty, or doctor's name.
4. Select your location, insurance (optional), and visit reason and click "Search".

To schedule an appointment online.

1. Care providers with online availability will show time slots in their search results.
2. Select a date and time.
3. Select who the appointment is for and fill out the form. Click "Next".
4. Verify the appointment details and click "Confirm Appointment".
5. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.

If you cannot find convenient times available:

1. Click "Request Appointment" on the care provider you would like to schedule with.
2. Select who the appointment is for and fill out the form. Click "Request Appointment".

Some offices may need to be contacted directly in order to request an appointment.

1. Click Upcoming Appointments on your account homepage.
2. Locate the appointment you wish to change.
3. Cancel or reschedule.

You can also contact your care provider’s office by phone during office hours for more options.

If you have received an email asking to confirm an appointment:

1. Click the confirmation link in the email.
2. You're done.

1. Click My Health in the main menu on top.
2. Click Visits & Results.
3. Click Upcoming Visits.
4. Locate the appointment requiring paperwork.
5. Click the document links to download and print.

1. Download our AdventHealth app from the Apple App Store or Google Play Store
2. Contact the Video Visit technical support line by calling Call855-238-8791

Contact the Video Visit technical support line by calling Call855-238-8791.

A link to join your scheduled video visit appointment will be sent either via email or text 10 minutes before your appointment.

You can also access your upcoming visits by logging into your AdventHealth Account and clicking "My Health".

To get started with an urgent care video visit, please log into your AdventHealth Account and select any button that is labeled "Urgent Care Video Visit". You can also find this option under "Get Care".

We accept all AdventHealth and Disney employee insurances, such as:

• AdventHealth Employee Plan Aetna
• AdventHealth CastCare Allegiance
• Disney Cigna PPO
• Disney Cigna Consumer Choice

Otherwise, visits cost $59 or less if you have acquired a promotional code.