A Welcoming Environment of Healing
At AdventHealth Port Charlotte, formerly ShorePoint Health Port Charlotte, our patients come first. As part of our commitment to those who turn to us for care, we follow practices and protocols that ensure the best outcome for you.
Partnering With You on Your Journey to Health
From caring for your needs to helping with the details, we'll work to give you the support you need. As your health and wellness partner, let us ease your mind and lift your spirits as we serve you and your loved ones.
Staying Connected During a Hospital Stay
We understand the positive impact your loved ones can have on you physically, mentally and emotionally while you’re here. Learn more below about your options for connecting with them during your stay, as well as guidelines for visitors.
- Your Right to Visitors
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In support of a patient-centered approach to care, we recognize each patient as an individual with unique needs, who is treated with dignity and respect and is granted the power of informed choice. All patients or their support person have the right to choose who may visit them during their hospital stay, regardless of whether the visitor is a family member, a spouse, a domestic partner (including same-sex domestic partner), or other type of a visitor, as well as their right to withdraw such consent to visitation at any time.
Visitation is not restricted, limited or denied on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability. Visitation may be limited based on appropriate clinical judgment that takes into account all aspects of patient health and safety, including the negative impact that patients, visitors and associates may have on other patients within the hospital. Visitation may be limited or restricted if:
- The patient is undergoing care interventions
- Visitation may interfere with patient care
- Existing court orders restrict visitor contact with the hospital
- Visitors are disruptive, threatening or violent
- The patient needs privacy or rest
Clergy may visit patients; in the case of a patient with infectious or communicable diseases, administrative approval is required before the visit.
Please note that visitation guidelines can change at any time as needed for health and safety reasons. If visitation is not recommended for a patient, the hospital team will work with the patient, family member, caregiver and/or clergy to connect via video calling.
Individuals can report concerns or issues to the Agency for Health Care Administration (AHCA):
Agency for Health Care Administration (AHCA)
2727 Mahan Drive
Tallahassee, Florida 32308
Toll Free: Call888-419-3456 - Visiting Hours and Guidelines
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Main Hospital Visiting Hours
The main hospital visiting hours are daily between 5:30 am and 8 pm.
Emergency Room Patients
Emergency department/ER patients are allowed to have one visitor (18 years or older) accompany them to their treatment room. Visitation may be restricted based on the nature of your emergency and is at the discretion of our care team. Your designated visitor will be allowed only in your room and cannot enter other areas of the ER or the hospital.
Labor and Delivery Patients
Labor and delivery patients may have four visitors per day with no more than two visitors at the bedside at a time. Visitors must be the same four people for the length of the patient’s stay. Siblings of the new baby may visit for short periods of time (during visiting hours) and must be accompanied by an adult. Children should never be left in the care of the admitted patient. Mothers are allowed one visitor (age 18+) to stay overnight.
Surgery, Procedural and Testing Patients
Patients in surgical, procedural and testing areas may each have one support person whose access will be limited to the surgical waiting area.
- What to Pack for Your Hospital Stay
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When you stay at our hospital, we want you to feel as comfortable as possible. But when it comes to bringing personal items, we suggest you only pack the essentials and leave valuables, including jewelry and most cash, at home.
Consider packing:
- Dentures with the case and cleaning solution
- Glasses, contact lenses, solutions and cases
- Personal hygiene items you prefer, such as shampoo or toothpaste
- Phone numbers of family and friends
- Robe and pair of non-slip slippers
- Small things that bring you comfort, such as photos, books or magazines
It’s also helpful to bring certain documents with you, including:
- Copy of your advance directives, like a living will or medical durable power of attorney
- Credit card or check for any co-payment your insurance may require
- Health insurance card(s) for any policy that covers you
- List your medications, with the dose and how often you take them
- Picture identification, such as a driver’s license or state ID card
- Prior test results, X-rays or medical records if your doctor requests them
- Workers’ compensation information, if applicable, including the billing address and claim number
Visit With Your Loved Ones Virtually
Keeping you, your loved ones and our care team safe is our priority. That may mean that due to your diagnosis or health status, it isn’t possible to spend time with others in person. We understand that staying in touch is important and can help you stay connected while avoiding the spread of infectious or communicable diseases.
We recommend using one or several of the following free apps: Facebook Messenger, Facetime, Google Hangouts, Google Duo, WhatsApp, or Skype. You and your loved one must download the same app(s). Patients have access to our Guest Wi-Fi network in the hospital; we will be happy to help if you need assistance.
Making the Details Easier to Manage
The most important task you have in front of you is your recovery. So when the logistics of managing your health care bog you down, it can take your focus off the thing that matters most: your healing. We’ve made sure that the resources and online tools you need are only a click away. We hope to make your experience with us as easy and convenient as possible so you can focus on recovering.
Feel Supported on Our Spiritual Care Hotline
Whatever you’re facing, you’re not alone. The AdventHealth Spiritual Care Hotline is here when you need a listening ear. Call Call833-258-2414 Monday through Friday, from 10 am to 6 pm Eastern Standard Time. Calls are free and confidential, and our caring team members will listen without judgment and offer prayer, support and additional resources if needed.