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Article Type: Blog

Care Is a Priority at AdventHealth Manchester

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Coronavirus cases continue to rise in our area and experts anticipate that we’ll see subsequent waves of COVID-19 cases until we have a vaccine, which might not occur for at least a year or more.  

Where the waves will happen is difficult to predict because people who have no symptoms can still spread the virus. With this knowledge in mind, it’s important to remain responsible for your health and safety — including getting medical care when you need it.  

At AdventHealth Manchester, our team of professionals is ready to welcome you when you feel ready. “Our team members all try to maintain a unified, positive, prepared state of mind and we know that a positive mindset can lead to a positive impact on our health,” says AdventHealth Manchester CEO Chris Self.  

There’s a Safe Way to Get the Care You Need 

In our new way of life, continue practicing all the safety steps you know while moving forward with any care you need. If you or someone in your family needs emergency or urgent health care, don’t delay getting medical attention out of fear of COVID-19. 

“For many of our patients, waiting to receive medical care will make matters worse,” Chris said, adding, “When you’re sick, in a situation where you would normally come in to see us, come. We’re here to care for you when you need it, and we can do so safely.”

AdventHealth Manchester has implemented extra safety precautions as part of our new normal for your protection. We are well-equipped to handle rises in coronavirus cases in our community while meeting your needs and keeping you protected.  

Don’t Delay Care for Emergency and Urgent Issues 

For emergency health issues  like chest pain, bleeding that won’t stop, or difficulty breathing, call 911 right away to be taken to your closest emergency department. These are life-threatening problems that can’t wait. Urgent health issues like broken bones, ear infections, or sports injuries may become more serious problems if you don’t seek help promptly.  

With these health concerns, you need to be seen by a physician as soon as possible, and you can rest assured that all of our facilities have your protection top of mind during your in-person ER visit or after-hours office visit, available until 10:00 pm each day of the week at our AdventHealth Primary Care Clinic, located on our Manchester campus, and AdventHealth Medical Group Family Medicine at our London Parkway location offers after hours visits 9am–9pm on Saturday and Sunday. Monday through Friday, our London Parkway location operates normal business hours of 8am–5pm. 

Emergency Care Services  

Remember that we know how to keep you safe in an emergency. If you have a serious health issue that is life-threatening or harmful if not seen by a physician right away, call 911 immediately.  

For example, if you or a loved one has heart attack symptoms, such as pain in the chest that lasts for more than a few minutes, or stroke symptoms, such as sudden loss of vision, numbness, or slurred speech, emergency care is life-saving and entirely necessary. Feel confident that we have special precautions in place to keep you safe if you need to come in for care.  

Virtual Care for Urgent Health Needs 

We can care for some urgent health problems in a video visit, such as pink-eye, acid reflux, or lower back pain. Use the AdventHealth App to schedule a video appointment and get expert virtual care in the comfort of your own home. Your physician or a nurse practitioner may be able to assess your symptoms in a virtual visit and guide your care from there.  

Our New Normal: Extra Precautions Keep You Protected During In-Person Care 

When you need care at any of our facilities, you can be confident that you’ll be protected — from before you walk in, to the waiting room, to the exam room and beyond. We continue to operate our facilities with extra safety measures because keeping you protected is our top priority. 

Screenings for Everyone Upon Arrival 

Everyone — our team members, patients and visitors — has their temperature checked and is asked screening questions upon arrival. You can trust that all our care team members and physicians are healthy as they care for you.  

Separate Care Areas for Anyone With COVID-19 Symptoms 

If anyone appears to have coronavirus symptoms when they meet our screening team at the entrance, they’ll be cared for in a separate area of our facility, for everyone’s protection. We take extra precautions to be sure that anyone who has signs and symptoms of COVID-19 is cared for separately from other patients and guests to prevent the spread of the disease. 

Face Masks for All  

All staff, patients and visitors must wear face masks over the nose and mouth. If you don’t have a face covering, we’re happy to provide you with one when you check in.  

Additionally, the Centers for Disease Control and Prevention (CDC) recommends that everyone should wear a cloth face covering in public settings to help slow the spread of respiratory viruses.  

Keep in mind that face masks are not recommended for people who are having difficulty breathing, are unconscious, or are unable to remove them without assistance. They should also not be used by children under age 2.  

Fresh, New Supplies of Personal Protective Equipment (PPE) for All Staff 

All AdventHealth care team members and physicians are wearing medical-grade masks and gloves when caring for patients. We also have plenty of personal protective equipment on hand for our staff, such as additional face shields and gowns. Our PPE is refreshed as often as necessary, and our team members wear fresh masks, gloves and other equipment as needed each day. 

Continuous Cleaning and Disinfecting 

We are cleaning and disinfecting our lobbies and patient rooms continuously throughout the day. We are also sanitizing high-touch surfaces, such as elevator buttons, light switches and door handles.  

Social Distancing Measures 

To help everyone practice social distancing, we have re-arranged our waiting rooms to ensure people stay 6 feet apart, using floor markings and indicating which chairs are off-limits.  

Find a Provider

If you’ve been putting off seeing a specialist for a new or ongoing health concern, find a doctor at AdventHealth Manchester who can help you get back to feeling your best.

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