In a Family Environment
When you step through our doors, we want you to feel at home. Whether you're receiving cardiac care, getting your annual screenings, or bringing life into the world — as soon as you enter our network of care, you're family. We know it’s easier to heal when you’re in expert hands, when you’re surrounded by people who care and when your loved ones can visit often. That’s what you’ll find at AdventHealth, formerly Shawnee Mission Health. So take a deep breath and know that you're in the right place.
Here are some helpful links to patient resources, hospital information and other services most requested by our patients.
Patient Resources and Services at AdventHealth
- What to Bring with You for Easier, More-Comfortable Healing
A visit to the hospital can be stressful, but we're here to make it easier. To prepare for their stay, patients should bring the following items with them to the hospital:
- A List of Your Current Medications
- A List of Your Medical Conditions and Allergies
- All Medications You Currently Take
- Names and Contact Info of Your Pharmacies
- Hospital Amenities
While you’re here, our goal is to make you as comfortable as possible. We’re here to serve.
Mommy and Me Boutique
The Mommy and Me Boutique offers convenient, specialized support for new mothers. You’ll find breast pumps, nursing bras, and breastfeeding-support products, all designed to help you care for yourself and your little one.
The Mommy and Me Boutique is located in the AdventHealth Shawnee Mission Birth Center lobby. For more information, call Call913-632-4121.
The Mommy and Me Boutique is open:
- Monday through Thursday: 10 am to 5 pm
- Friday: 10 am to 4 pm
- Patient Advocate
You heal best when you have a dedicated support team, and we’re here to guide you through every stage of your health-care journey. Should you need it, your patient advocate will serve as a liaison between you, your care team, hospital staff, visitors, family members, and other health-care providers. They'll help you schedule appointments, provide a second opinion, and make sure every aspect of your care is in line with your needs and desires.
If you have any questions or concerns about your visit, contact our patient advocate office anytime from 8 am to 4:30 pm, Monday through Friday. To call the office from inside our network of care, dial extension 72155. From outside, call Call913-676-2155. If you need help outside of normal business hours, call the hospital operator - 0 from inside, Call913-676-2000 from outside - and ask for the house nursing supervisor.
If you have questions about your care, download this brochure to learn how to address concerns to ensure your satisfaction and good care.
- Hospital Parking is Low-Stress
Focus on health, not parking. For your convenience, we offer free hospital parking and complimentary valet parking.
Free Hospital Parking
Whichever one of our facilities you’re visiting, you’ll find free, convenient parking for you and your loved ones.
Hospital Valet Parking
We’re making things easier for you. Take advantage of our free valet parking from 8 am to 4:30 pm, Monday through Friday, at the main hospital entrance.
Information for Travelers
Coming from out of town? See our Information For Travelers.
- Hospital Visiting Hours
Your loved ones strengthen you as you heal, and we want them to feel welcome here. Please note our visiting hours and suggestions for specialized units below:
General Visiting Hours: 11 am to 8 pm
Intensive Care Unit: 11 am to 8 pm. Immediate family and/or significant others may visit whenever you would like them to; within general visiting hours. To make sure you get the rest you need for healing, we encourage up to three visitors at a time in the ICU.
Mental Health and Addiction Recovery Unit: 5:30 pm to 7 pm. Children under 12 may visit between 5 pm and 5:30 pm.
- Pastoral Care
A hospital stay can be an unexpected, anxious and a lonely time, not only for loved ones, but family and friends as well. AdventHealth Shawnee Mission knows that your spiritual care is also an important part of the healing process. That’s why members of the Department of Pastoral Care are available to you and your loved ones during your time in the hospital, providing you with spiritual care and support.
Contact a Chaplain
Patients, their family members or friends can request a visit from a chaplain, and we are also available to assist clergy or other pastors coming to visit their congregants.
- Planning Ahead for Health Care Decisions
How can you help your family if you have a serious illness? One way is to prepare. You can prepare for health care problems the same way you prepare to enter college, marry, start a family, go no vacation or retire. You plan ahead.
The first step is to consider an advance directive. This is a means of pre-planning your health care before there's a need. An advanced directive gives you a chance to tell your family and your doctor how you would like to be cared for, even if you can't speak.
Download our advance directive booklet to help you be proactive in planning for health care needs before they arise.
- Quality Measures
At AdventHealth we care deeply about the wellbeing of our patients and their families. As such, we believe it is important to provide our patients with necessary resources to make informed decisions about their care based on the very latest information available.
Click here for resources that will be useful in helping you choose health care services and providers that are right for you and your family.
Everything You Need for Convenient Care
Patient Experience Initiatives
At AdventHealth Shawnee Mission, patient satisfaction is our top priority. AdventHealth Shawnee Mission promotes healing and wellness by offering unsurpassed clinical quality and compassionate care for the whole person. We have implemented unique services and initiatives to ensure each patient’s stay is as comfortable and convenient as possible.
- Interactive TV System
AdventHealth Shawnee Mission’s Interactive Patient System, also known as Skylight, transforms existing patient room TVs into an interactive information, communication and entertainment platform. Patients can receive key information about the hospital, their stay and patient rights; request direct assistance from patient support departments; view on-demand health education by disease; provide real-time feedback through inpatient surveys; and enjoy entertainment with cable television, movies, music, Internet, e-mail and games. Skylight also features a real-time suggestions and concerns program to ensure staff can meet patients’ needs promptly.
- Customized Room Service
Using the Interactive TV System, patients can order personalized meals in the convenience of their room through TouchPoint Dining. The meal ordering system displays menu items on the TV and patients can select their choices using the remote. Nutritional information accompanies the order summary and menu options are tailored to fit each patient’s dietary needs.
- Bedside Shift Reports
Bedside shift reporting benefits patients and care providers in a variety of ways. Patients see and hear from the team of professionals providing their care. They know who their nurse is on every shift and they hear necessary information given to the oncoming staff to provide excellent care. The report keeps patients well informed and allows them to participate in their care, making them less anxious and more satisfied.
- Hourly Rounding
Utilizing a proactive nursing approach to patient care, the practice of hourly rounding comes in the wake of research results showing that a strategy of consistently checking on patient needs effectively reduces monthly call-light use by 38 percent, patient falls by 50 percent, and skin breakdowns by 14 percent, while simultaneously increasing patient satisfaction.
- Safety Huddle
This five- to 10-minute gathering at the beginning of each shift change gives us the information we need to work as a team. Both shifts assemble at the central nurses' station and the off-going staff report critical information on each patient, including code status, fall risk and other safety issues. The on-coming and off-going nurses then head to the bedsides for detailed reports. Safety Huddles increase safety awareness among front-line nursing staff and helps support a culture of safety throughout the hospital.
- Condition Help
Condition Help was created to address patient needs in the event of an emergency or when a patient is unable to get the attention of a health care provider. By calling Ext. 78888 from the bedside telephone, you will be linked to the hospital’s 24 hour Rapid Response Team – a group of specially trained Intensive Care Nurses and Respiratory Therapists who assist in evaluating and decision making for patients who experience a decline in condition.
- Quiet Time for Healing
"SHHH…..Silent Hospitals Help Healing." In an effort to support a quiet healing environment, AdventHealth Shawnee Mission has established a daily one-hour window of quiet time. The hospital's Quiet Time for Healing program instructs staff members to dim the lights in hallways and rooms for one hour of silence for patients and staff in the afternoon. Hospital associates typically use the time to catch up on charting and other administrative tasks, while patients are invited to enjoy a period of uninterrupted relaxation. Patients are still permitted to chat with visitors, watch television or enjoy a relaxation video but are asked to keep noise to a minimum in order to preserve the low-stress environment.
- Spiritual Support
The Spiritual Development team is available to accommodate any patient or family member’s spiritual needs. A chaplain can visit patients at their bedside for prayer, communion and anointing, or just to talk. The chaplain is available to help families make decisions about the care of a loved one in the hospital and help them understand the patient’s situation. Grief support is offered for all who have experienced a loss in the hospital on an individual basis or in a class setting.
No one dies alone. Impending death can be a scary time. AdventHealth Shawnee Mission believes in supporting every patient in any point of his or her stay by being present during their last hours if family is not available. Staff and volunteers are available on call by our nurses to be a human touch, a reassuring word as patients without family spend their last hours in the hospital.
- Music Enrichment
As you enter AdventHealth Shawnee Mission, you are met by a musical serenade of calming music in the parking garages and entrances. We understand coming to the hospital as a patient or guest may cause anxiety and we have created an atmosphere designed to calm the senses from the minute you arrive. The power of music can be a profound impact to the healing process. AdventHealth Shawnee Mission's Healing Concerts focus on practical musical solutions to help people learn about their personal healing journey. A wide range of music, from classical to popular, is presented while Janalea Hoffman, a pioneer in music therapy and founder of Rhythmic Medicine, demonstrates why each piece was specifically chosen for healing.
- Pet Visits
Interactions with pets encourage healing, boost the immune system and ease stress during a patient’s stay in the hospital. AdventHealth Shawnee Mission coordinates pet visits through Mo-Kan Pet Partners twice a week to promote total healing and provide special entertainment for our patients.
- Valet Parking
AdventHealth Shawnee Mission provides valet parking at the main entrance to any guest or patient from 5 am to 4:30 pm, Monday through Friday. A valet is available to assist those with special needs, those in a hurry or those who just want to be pampered!
- Individualized Pharmacy Consultation
If your visit to AdventHealth Shawnee Mission requires you to become an inpatient, our team of pharmacists can offer you an individualized consultation to discuss your prescriptions and address any questions or concerns regarding your medications.
AdventHealth Pharmacy Shawnee Mission
Formerly known as Shawnee Mission Medical Center Medical Center Pharmacy
About Our Location:
The Medical Center Pharmacy is a full-service pharmacy, owned and operated by AdventHealth Shawnee Mission. Located within the main entrance of AdventHealth Shawnee Mission, the Medical Center Pharmacy offers patients and the public a convenient place to fill their prescriptions.
For More Information:
Monday to Friday: 9 am to 5:30 pm
What We Offer:
- High quality, professional care
- Fast, friendly service
- Convenient location
- Accept most insurance plans
- Individualized patient counseling
- Counseling with every prescription
- Prescription compounding
- On-site diabetes specialists
- Pediatric flavoring available
- Zostavax (shingles vaccine) injections administered with prescription
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time. This will help you avoid any unexpected challenges and fees.