By tapping into new research and powerful stories from patients and caregivers, Perez weaves a compelling portrait of both the purpose and promise of modern medical care. Perez keeps his focus on the balance between consistently superior clinical performance and reliably purposeful interactions that bring meaning and healing to patient and caregiver alike.
The Patient Experience teaches:
- The 3 acts of The Patient Experience
- What is the one driving principle behind raising patient satisfaction?
- How to create moments of heartfelt, intentional hope communicated by word or deed
- The most important question to ask
The AdventHealth Healthcare and Leadership Monograph Series is rooted in the intellectual capital of employees at AdventHealth - the largest admitting hospital in America. Monographs in this series provide focused, expert, relevant, and affordable training to interested individuals and organizations on a specific topic. Because of AdventHealth's history, as well as a vast array of business and medical innovations, the monograph series covers topics with a unique whole person health undertone.