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Question: Having Technical Issues?
Answer:If you are running into issues with your browser, click here for instructions on how to clear your internet cache. If you continue to have issues, please contact Rx Plus Pharmacy via email at [email protected] or via phone at Call1-866-943-4535.
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Question: Prescription Plan Design
Answer:Your prescription plan does include a few requirements to ensure you receive the appropriate prescriptions safely and at the best cost.
More InfoGeneric Medication
A penalty may be applied if your physician chooses for you to receive a brand-name drug when a generic is available. Generic medications should be considered the first-line approach in therapy.
Using Local Pharmacies
You can fill your first 30-day prescription at your local pharmacy. After this time, you must use Rx Plus for refills. Otherwise, your fill will be denied at the local pharmacy.
Controlled Substances
Controlled substances and Schedule II (CII) medications can be filled at the local pharmacy for up to a 90-day supply and are not required to go through Rx Plus Pharmacy.
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Question: What laws protect my health and privacy?
Answer:AdventHealth Rx Plus Pharmacy follows several laws to ensure we safely and confidentially fill your prescription. These include, but are not limited to, the following regulations.
More InfoFaxed Prescriptions
We can only accept faxed prescriptions from your physician’s office with a cover sheet.
We cannot accept faxed prescriptions for certain types of medicine, including narcotics. The original written prescription must be mailed to us.
Valid Dates
Prescriptions are only valid for one year from the date the prescription was written by the physician, even if there are refills remaining.
Prescriptions for narcotics are only valid for six months from the date the prescription was written, even if there are refills remaining.
Returned Medication
Medications cannot be returned to the pharmacy unless the entire package has not been opened.
Generic Medication
In the state of Florida, it is the law that a pharmacy must dispense a generic drug in place of a brand-name drug, whenever one is available. This law is in place to ensure that the customer or health plan is paying for the least expensive option.
If a physician decides that they would prefer that a pharmacy dispense a brand-name drug instead of the available generic one, “medically necessary” must be written on the prescription. The physician cannot write “dispense brand,” “no substitution,” “DAW,” or “dispense as written.” The pharmacy, by law, is still required to dispense the generic drug unless “medically necessary” is included on the prescription.
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Question: Why should I ask for a 90-day prescription?
Answer:A 90-day supply delivers more than convenience. You get significant cost savings with a three-month supply. It’s a win-win for your wallet and peace of mind. Ask your physician to authorize a 90-day supply of your medication.
We transfer only prescriptions that are written to dispense a 30-day or more supply from another pharmacy.
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Question: Can I request a specific manufacturer of medicine?
Answer:We fill prescriptions for AdventHealth employees with generic versions, when possible. You cannot request a specific manufacturer. This process helps keep our costs down for you and the benefits packages we offer to our employees.
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Question: How are my prescriptions delivered?
Answer:We send most prescriptions through the mail. The post office asks that we allow 10 business days for mail to be delivered, even to local areas. We are unable to resend any medications until this time has passed.
If you do not receive your package after 10 business days, we will send you an additional 30-day supply with no copay.
We ship all coolers by FedEx. You will receive an email notification the day your medication is shipped with tracking information. Please make sure Rx Plus Pharmacy has your preferred email address on file. Double-check your junk email to ensure you receive our notifications.
You can request that your prescription is sent via FedEx for an additional charge ($15 or $30 for overnight delivery). This does not guarantee your prescription will go to the top of the line. All prescriptions are filled in the order they are received.
Please notify us immediately with new contact information, including your address or email.
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Question: How do I fill a new prescription with AdventHealth's Rx Plus Pharmacy?
Answer:You can send your prescription to AdventHealth's Rx Plus Pharmacy in one of the following ways:
Through Your Doctor’s Office
Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling 866-943-4535 or faxing 407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy.
Please note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.
By Mail
You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:
AdventHealth Rx Plus Pharmacy
5050 Wesley Road, Suite 110
Apopka, FL 32712 -
Question: How do I request refills?
Answer:You can request a refill up to 30days in advance and at least two weeks before you need the medication (controlled substances subject to stricter refill allowance). Processing takes two to three days before it’s mailed, not including the weekend. Request a refill online by clicking here. You can also request your refill by calling the automated phone line with your prescription # at 1-866-943-4535.
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Question: Do I have to use AdventHealth's Rx Plus Pharmacy for maintenance medication?
Answer:Yes. All maintenance drugs must be filled through AdventHealth's Rx Plus Pharmacy. This enables us to deliver significant cost savings to you, our employees, and also save money as a company. Additionally, it gives us the opportunity to invest those savings in other areas and keeping health insurance costs down.
After you fill the first 30-day supply of your medication, you will need to use AdventHealth's Rx Plus Pharmacy. Our team will help you transfer your prescription and contact your physician if needed.
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Question: What is a maintenance drug?
Answer:A maintenance medication is a prescription that is taken on a regular basis or is filled more than once per 365 days. Rx Plus Pharmacy can work with your provider to get your maintenance medication set up through the mail for up to a 90-day supply. Exceptions include CII narcotics and CIII-V controlled substance prescriptions which can be filled at your local retail pharmacy.