Whole-Person Care to Help You Feel Your Best
Preparing for a hospital stay can be helpful. Our AdventHealth Heart of Florida patient guide was created with you – our patient, our visitor, our family and friend – in mind.
We take care of the details and pulled together important patient information to help make your stay a little easier, a little more comfortable and a little brighter.
And here, we care for more than your physical health. The AdventHealth Heart of Florida hospital chaplain is here to support you on your spiritual journey – however you need it.
Before you visit us, take a moment to sit back and review the information you may want to know. And remember, anytime you need us for anything at all – we’ll be right there by your side ready to heal your body, mind and spirit.
Supporting You On Your Spiritual Journey
Caring for the whole person includes offering spiritual and emotional support during times of joy or suffering, calm or crisis, from the beginning through to the end of life.
AdventHealth Heart of Florida, formerly Heart of Florida Regional Medical Center, offers a hospital chaplain to provide spiritual and emotional care to our patients, families, visitors and staff – regardless of their faith tradition and for those with no religious affiliation.
We’ll assist you on your spiritual journey however you need us – whether that’s through prayer, spiritual counseling, religious sacraments or simply listening to your story.
- What Is Spiritual Care?
- What Are The Benefits of Spiritual Care?
- Who Provides Spiritual Care?
- How Can I See A Hospital Chaplain?
- Where Are Heart of Florida Hospital Chapel Locations?
- How Can I Joint the Spiritual Care Team?
Patient Belongings and Valuables
When visiting us, we recommend only bringing a few essential items with you. We are not responsible for any lost items, per our consent form. We suggest that any items that are brought with you to the hospital are sent home with your family or visitors.
If a valuable item that is not an assistive device cannot be sent home, please connect with your health care team to discuss the option of securing your belongings with our security team. Please let your health care team know about any items you have with you during your stay.
- Denture Care
- Hearing Aids
- Eyeglasses/Contact Lenses
- Wheelchairs, Walkers and Canes
Our Gift Shop
Make your stay a little more comfortable with a visit to our gift shop. We offer reading materials, personal care items and gifts to help brighten your day.
Our gift shop, operated by the Heart of Florida Auxiliary, is located on the main floor near the lobby. We’re open daily from 9 am to 5 pm, but hours may vary based on volunteer availability. The gift shop is closed on holidays.
Request Your Medical Records
Patients who received care at AdventHealth Heart of Florida may request copies of their medical records or health information. Contact the hospital and request an Authorization for Release, Use and Disclosure of Health Records.
AdventHeath Heart of Florida Patient Information
The AdventHealth Heart of Florida patient guide is designed to help you take control of your hospital stay. Here, we provide helpful information and advice – from frequently dialed phone numbers to tips on how to take part in your health care.
Here, you are our partner. We want to hear your questions, concerns, goals and ideas about your treatment and care plans. Here are four ways to take charge of your care:
- Speak up with questions and concerns
- Pay attention to the medicine and treatments you receive
- Educate yourself about your condition and treatment options
- Find a support person who can help you navigate your care and be a mental, spiritual and emotional support
- Know your meds, including dosage and frequency
AdventHealth Heart of Florida is committed to providing information and details to make your stay comfortable. Hospital amenities include:
Food and Drink
Monday to Friday: 6:30 am to 7 pm
Saturday to Sunday: 6:30 am to 1:30 pm
Vending machines are available in cafeteria entry.
Lobby Coffee Shop:
Monday to Friday: 7 am to 8 pm
Saturday to Sunday: 7 am to 4 pm
Monday to Friday: 10 am to 7 pm
Saturday to Sunday: 10 am to 5 pm
The Ledger and News Chief are available for purchase in the gift shop. Patients receive a complimentary copy of The News Chief Monday to Friday.
TVs are available in patient rooms.
Free WiFi is available for patients and visitors. Log-in to HeartofFL and accept user terms to access internet services.
Staying connected when you’re in the hospital is an important part of your care. We’ve included a list of frequently dialed numbers for departments who can help answer questions and make your stay a little brighter.
Our patients can also make phone calls to numbers outside the hospital. Simply dial nine and then the 10-digit number of the person or place you’re trying to reach.
Business Office (Patient Billing Inquiries): Call866-481-2553
Financial Counselor: Call863-419-1229/2378
Food Services: Call863-419-2446
Medical Records: Call863-419-2343
Operator: Dial 0
Social Services: Call863-419-2181
Healing continues after your hospital stay with us. Your care team will work closely with you to create a discharge plan to help you on the road to recovery.
Plan a successful transition home with these tips:
- Ask questions about your discharge plan
- Review medicine list and instructions
- What to do if you don’t feel well
- Review follow-up care, which may include:
- Food and drinks to avoid
- Activities to avoid
- Follow-up doctor’s appointments
- Incision care
- Equipment to use
- Warning signs to watch for
- Who to call with questions
- Modified daily activities
Patient satisfaction matters to us. We want to make sure your hospital stay was as pleasant as possible. If you have any feedback you would like to share, please let your nurse or doctor know. You can also ask to speak with our Risk Management department or call Call863-419-2506.
After your stay, you may also be contacted by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHS). This survey is designed to be a standardized tool for measuring and reporting patient satisfaction across all hospitals in the U.S.
The telephone survey asks multiple choice questions on key care topics, such as:
- Doctor and nurse communication
- Medical and discharge information
- Communication about pain and staff responsiveness
- Overall quality of the hospital environment
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time. This will help you avoid any unexpected challenges and fees.