Whole-Person Care to Help You Feel Your Best
Preparing for a hospital stay can be helpful. Our AdventHealth Heart of Florida patient guide was created with you – our patient, our visitor, our family and friend – in mind.
We take care of the details and pulled together important patient information to help make your stay a little easier, a little more comfortable and a little brighter.
And here, we care for more than your physical health. The AdventHealth Heart of Florida hospital chaplain is here to support you on your spiritual journey – however you need it.
Before you visit us, take a moment to sit back and review the information you may want to know. And remember, anytime you need us for anything at all – we’ll be right there by your side ready to heal your body, mind and spirit.
Supporting You On Your Spiritual Journey
Caring for the whole person includes offering spiritual and emotional support during times of joy or suffering, calm or crisis, from the beginning through to the end of life.
AdventHealth Heart of Florida, formerly Heart of Florida Regional Medical Center, offers a hospital chaplain to provide spiritual and emotional care to our patients, families, visitors and staff – regardless of their faith tradition and for those with no religious affiliation.
We’ll assist you on your spiritual journey however you need us – whether that’s through prayer, spiritual counseling, religious sacraments or simply listening to your story.
- What Is Spiritual Care?
Spiritual care offers spiritual or religious support to those who need it. This care focuses on helping others feel whole, comforted and heard. Our team often helps patients and their families address big life questions, such as “Why is this happening to me?” or “How do I make sense of this?”
Spiritual care can be biblically-based guidance to help others heal, restore or live life honoring God. Our chaplains offer context and, very often, hope to help you address challenging issues in an environment where you are heard and respected.
- What Are The Benefits of Spiritual Care?
Spiritual care supports the body, mind and spirit. At AdventHealth Heart of Florida, our program:
- Accepts you as a person of worth and value
- Cares for your spiritual needs
- Contacts your minister upon request
- Helps you obtain information when asked
- Listens and understands your feelings
- Respects your faith
- Spends time with you
- Who Provides Spiritual Care?
Our hospital chaplains are often leaders in their religions, such as a pastor, elder or Sunday school teacher. They are not licensed therapists. You can request a chaplain from your religion or speak to any one of our compassionate pastoral care leaders.
- How Can I See A Hospital Chaplain?
Any of our staff members can help you arrange a visit with an AdventHealth Heart of Florida hospital chaplain. You can also call the Spiritual Care office directly at Call863-419-4153.
If you need to see a chaplain right away, call extension 4153 when in the hospital. Our chaplain is in the hospital Monday to Friday from 8 am to noon.
Chaplains are also available to 24 hours a week, seven days a week. Call the hospital operator for an on-call list of more than 40 chaplains and assistant chaplains available to offer support whenever you need it.
- Where Are Heart of Florida Hospital Chapel Locations?
AdventHealth Heart of Florida has two convenient chapels for prayer and reflection. The first-floor chapel is just off the hospital lobby next to the fountain. The second-floor chapel is located off the side of the ICU waiting room.
Both hospital chapels are open to all religious beliefs and are available to patients, families and visitors every day, around the clock.
- How Can I Joint the Spiritual Care Team?
We welcome pastors, elders, deacons, Sunday school teachers and other religious leaders to join our hospital chaplain program. Contact us to request an information packet.
Our Gift Shop
Make your stay a little more comfortable with a visit to our gift shop. We offer reading materials, personal care items and gifts to help brighten your day.
Our gift shop, operated by the Heart of Florida Auxiliary, is located on the main floor near the lobby. We’re open daily from 9 am to 5 pm, but hours may vary based on volunteer availability. The gift shop is closed on holidays.
Patient Belongings and Valuables
When visiting us, we recommend only bringing or keeping a few essential items with you. Per CONSENT FORM AdventHealth is not responsible for any lost items. If possible, we suggest any items that are brought with you to the hospital are sent home with your family or visitors. If a valuable item (i.e., jewelry, electronics, etc.) that is not an assistive device cannot be sent home, please connect with your healthcare team to discuss the option of securing your belongings with our security team. It is important to make your healthcare team aware of any items you have with you during your stay.
A hospital gown and non-skid socks will be provided to every patient. We recommend any clothes brought with you to the hospital are sent home with your family or visitors. Near the end of your stay, we suggest having family bring clothes to you shortly before transitioning from the hospital. Per CONSENT FORM AdventHealth is not responsible for any lost items.
- Denture Care
We understand you need your dentures with you during your hospital stay. We will provide a denture cup for you to secure your dentures. This cup will stay with you at your bedside. Please be cautious of your denture cup, we ask that you keep your denture cup in a visible area. It is important that you do not place your denture cup on your food tray, in your linens or in a hidden area. This may cause your dentures to be accidentally removed from your room. Per CONSENT FORM AdventHealth is not responsible for any lost items.
- Hearing Aids
We understand you need your hearing aids during your hospital stay. Hearing aids are best kept on your person, or in their original case. If your original case is not available, please let your healthcare team know so that we can provide a case for you to use. Please do not leave your hearing aids unattended. It is important that you do not place your hearing aids on your food tray, in your linens or in a hidden area. This may cause your hearing aids to be accidentally removed from your room. Per CONSENT FORM AdventHealth is not responsible for any lost items.
- Eyeglasses/Contact lenses
We understand you need your glasses or contact lenses during your hospital stay. Glasses and contact lenses are best kept on your person, or in their original case. If an original case is not available, please let your healthcare team know so that we can provide a case for you to use. It is important that you do not place your glasses or contact lenses on your food tray, in your linens or in a hidden area. This may cause your hearing aids to be accidentally removed from your room. Per CONSENT FORM AdventHealth is not responsible for any lost items.
- Wheelchairs, Walkers and Canes
Please ensure that any assistive devices that can be provided by the hospital during your stay are sent home with your family or visitors. Please ask your healthcare team about walkers, wheelchairs and canes that can be used during your stay in the hospital. We highly recommend any of your personal assistive devices that cannot be provided by the hospital are labeled with your name. Per CONSENT FORM AdventHealth is not responsible for any lost items.
Please bring a list of current medications with you to the hospital, including any herbal supplements and over-the-counter medications. Please do not bring any medications with you to the hospital. If any medications are brought with you, we ask that you send them home with your family or visitors. If they cannot be sent home, we will store them. We ask that medications not be stored at bedside. Per CONSENT FORM AdventHealth is not responsible for any lost items.
Request Your Medical Records
Patients who received care at AdventHealth Heart of Florida may request copies of their medical records or health information. Contact the hospital and request an Authorization for Release, Use and Disclosure of Health Records.
AdventHeath Heart of Florida Patient Information
The AdventHealth Heart of Florida patient guide is designed to help you take control of your hospital stay. Here, we provide helpful information and advice – from frequently dialed phone numbers to tips on how to take part in your health care.
Here, you are our partner. We want to hear your questions, concerns, goals and ideas about your treatment and care plans. Here are four ways to take charge of your care:
- Speak up with questions and concerns
- Pay attention to the medicine and treatments you receive
- Educate yourself about your condition and treatment options
- Find a support person who can help you navigate your care and be a mental, spiritual and emotional support
- Know your meds, including dosage and frequency
AdventHealth Heart of Florida is committed to providing information and details to make your stay comfortable. Hospital amenities include:
Food and Drink
Monday to Friday: 6:30 am to 7 pm
Saturday to Sunday: 6:30 am to 1:30 pm
Vending machines are available in cafeteria entry.
Lobby Coffee Shop:
Monday to Friday: 7 am to 8 pm
Saturday to Sunday: 7 am to 4 pm
Monday to Friday: 10 am to 7 pm
Saturday to Sunday: 10 am to 5 pm
The Ledger and News Chief are available for purchase in the gift shop. Patients receive a complimentary copy of The News Chief Monday to Friday.
TVs are available in patient rooms.
Free WiFi is available for patients and visitors. Log-in to HeartofFL and accept user terms to access internet services.
Staying connected when you’re in the hospital is an important part of your care. We’ve included a list of frequently dialed numbers for departments who can help answer questions and make your stay a little brighter.
Our patients can also make phone calls to numbers outside the hospital. Simply dial nine and then the 10-digit number of the person or place you’re trying to reach.
Business Office (Patient Billing Inquiries): Call866-481-2553
Financial Counselor: Call863-419-1229/2378
Food Services: Call863-419-2446
Medical Records: Call863-419-2343
Operator: Dial 0
Social Services: Call863-419-2181
Healing continues after your hospital stay with us. Your care team will work closely with you to create a discharge plan to help you on the road to recovery.
Plan a successful transition home with these tips:
- Ask questions about your discharge plan
- Review medicine list and instructions
- What to do if you don’t feel well
- Review follow-up care, which may include:
- Food and drinks to avoid
- Activities to avoid
- Follow-up doctor’s appointments
- Incision care
- Equipment to use
- Warning signs to watch for
- Who to call with questions
- Modified daily activities
Patient satisfaction matters to us. We want to make sure your hospital stay was as pleasant as possible. If you have any feedback you would like to share, please let your nurse or doctor know. You can also ask to speak with our Risk Management department or call Call863-419-2506.
After your stay, you may also be contacted by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAPHS). This survey is designed to be a standardized tool for measuring and reporting patient satisfaction across all hospitals in the U.S.
The telephone survey asks multiple choice questions on key care topics, such as:
- Doctor and nurse communication
- Medical and discharge information
- Communication about pain and staff responsiveness
- Overall quality of the hospital environment
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time. This will help you avoid any unexpected challenges and fees.