What to Expect During Your Visit
We feel your experience with AdventHealth should be as pleasant and productive as possible, and that starts even before you arrive. The information below will help familiarize you with what to expect during your visit, and your rights and responsibilities as a patient.
Committed to Your Care
At AdventHealth, we want to make it as easy as possible for our patients to make an informed decision about their health care. Reference the links to the left provided by the Agency for Health Care Administration to find resources for Florida residents.
Patient Resources and Information
Billing and Financial Services
Learn about registration, payment options, financing and our online billing system to help keep your account organized and up-to-date.
Accepted Insurance Plans
A comprehensive listing of insurance plans AdventHealth accepts in Florida. For your convenience, we’ve also included a separate section for plans that are not currently participating with our hospital system.
International Patient Services
People from every corner of the globe travel to AdventHealth for our world-class capabilities. Our knowledgeable care coordinators can assist you in the process of gaining a visa and will help ensure a smooth travel experience for you and your family.
Your Rights and Responsibilities
As a patient of AdventHealth you have certain rights and responsibilities that are guaranteed under the law and by hospital policy.
Our Commitment to Patient Safety
The safety of our patients, their families and visitors is of paramount importance to us. We abide by rigorous safety standards to create a safe and secure environment.
Maintain control over your health care, including your preferences for life support, resuscitation and other interventions when you are unable to communicate them yourself.
You have a right to access your medical records for personal use and we’ve made it easy to request and receive them, either from the hospital directly or your physician.
Resources that will be useful in helping you choose health care services and providers that are right for you and your family.
Treatment and Consent Form
For one less piece of paperwork each time you see us, you can complete this form once a year to consent to be treated at AdventHealth facilities, including hospitals, outpatient centers, medical group offices and Centra Care locations.
Patient Privacy: HIPAA
Your health information is personal and confidential. We are committed to keeping your health information private, and we are legally required to respect your confidentiality.
A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. You can also get information about billing practices and an estimate for your upcoming services ahead of time. This will help you avoid any unexpected challenges and fees.