Family and Friends Health Care

Winter Garden’s Safe Choice for Expert ER Care

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In an emergency, every second counts. That’s where we come in. During these times of uncertainty, the need for emergency care might arise — and we're here to help.

Whether it’s a serious bodily injury or symptoms of a life-threatening condition like a heart attack, do not delay seeking medical care.

You may be worried about visiting an emergency room right now, but AdventHealth Winter Garden is here to keep you safe and provide the highest level of care, right in your community.

Your Winter Garden ER offers advanced emergency care for life-threatening conditions using the latest technology provided by trusted board-certified physicians.

Be prepared and know where to go: get directions to AdventHealth Winter Garden ER here. If you're experiencing a health emergency, call 911 immediately.

Emergency Care Services

If you're experiencing a health emergency, call 911 immediately.

If you or a loved one has heart attack symptoms, like chest pain that lasts for more than a few minutes, it’s critical to get care right away. The same is true for stroke symptoms, like a sudden loss of vision, numbness or slurred speech.

“Emergency care is lifesaving and entirely necessary. And with enhanced cleanliness and safety procedures in place at our facilities, it‘s never been a better time to find trusted, efficient emergency care.”

“If your emergency requires special attention, the network of AdventHealth specialists is ready to step in and provide that additional level of care with the latest treatments for your specific condition,” Dr. Gisel Cubero says.

Find peace of mind knowing you have emergency experts close to home. Our experienced teams know how to keep you safe in an emergency.

AdventHealth Winter Garden, your neighborhood emergency room, can provide care when you need it most.

You can expect care and services including:

  • 24-hour emergency medicine
  • Board-certified emergency physicians and staff
  • Care that considers your whole health, not just an illness
  • New diagnostic and treatment technologies
  • Full-service, on-site lab and pharmacy
  • Quick ambulance transport to our hospital, if needed
  • Short wait times
  • 24-hour observation medicine services
  • Pediatric-friendly rooms
  • Diagnostic imaging (CT, ultrasound and x-ray)

Extra Precautions Keep You Protected During In-Person Care

When you need care at our facility, you can be confident that you’ll be protected — from before you walk in, to the waiting room, exam room and beyond. “We continue to operate with enhanced safety measures we’ve put into place,” says Dr. Cubero, adding, “And we will continue taking these steps at Winter Garden for the foreseeable future.”

Screenings for Everyone Upon Arrival

Everyone — our team members, patients and visitors — has their temperature checked and is asked screening questions upon arrival.

Separate Care Areas for Anyone With COVID-19 Symptoms

If anyone appears to have coronavirus symptoms when they meet our screening team upon arrival, they’ll be cared for in an entirely separate wing of our facility for everyone’s protection. We take extra precautions to be sure that anyone who has a COVID-19 diagnosis or symptoms is cared for separately from other patients and guests.

Face Masks for All

All staff, patients and visitors must wear face masks over the nose and mouth. If you don’t have a cloth face covering, we’re happy to provide you with one when you check in.

Additionally, the Centers for Disease Control and Prevention (CDC) recommends that everyone should wear a cloth face covering in public settings.

Keep in mind that face masks are not recommended for people who are having difficulty breathing, are unconscious or are unable to remove them without assistance. They should also not be used by children under age 2.

Personal Protective Equipment (PPE) for All Staff

All AdventHealth team members and physicians are wearing medical-grade masks and gloves when caring for patients. We also have plenty of personal protective equipment on hand for those working in emergency rooms, such as additional face shields and gowns. Our PPE is refreshed as often as necessary, and our team members wear fresh masks, gloves and other equipment each day.

Continuous Cleaning and Disinfecting

We clean and disinfect our lobby and patient rooms continuously throughout the day. We also sanitize high-touch surfaces, such as light switches, countertops and door handles.

Social Distancing Measures

To help everyone practice safe social distancing, we have rearranged our waiting rooms to ensure people stay 6 feet apart, using floor markings and indicating which chairs are off-limits.

Helping You Keep Calm During Emergencies

At AdventHealth Winter Garden, we are here and ready to provide you with safe, leading-edge care during an emergency.

When experiencing a medical emergency, it’s critical to seek care right away. Delaying care for a serious injury or symptom like chest pain can be dangerous. Call 911 immediately to get care at your nearest AdventHealth hospital. Let the dispatcher know if you suspect you might have COVID-19, so they can take proper precautions.

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