Dr. Sandy Shugart was quickly advancing in his career. At the age of 25 he found himself as a senior leader in a large billion-dollar organization. As he became immersed in the competitive, power-laden politics of modern bureaucracy, something important happened; he wounded a colleague. As a result, he realized he was becoming someone he didn’t want to be. And it was happening at work.
“In a rare flash of insight,” he writes, “I realized that the jerks—the old burned-out, negative, manipulating, officious, self-centered bureaucrats about whom we all made jokes—had started out just like me. They hadn’t always been jerks.”