Care Teams Across Adventist Health System Recognized for Excellence in Patient Experience

Adventist Health System has announced the care teams across the system that excelled at fostering an exceptional patient experience. Teams earned recognition based on feedback and information gathered from patient experience surveys that were administered over a one-year period.

'With each patient and consumer interaction, we strive to deliver an exceptional experience that embodies our mission,' said Terry Shaw, president/CEO for Adventist Health System. 'I commend the efforts of the care teams honored this year to uphold our high standard of care, which personifies our systemwide focus on enhancing every aspect of care delivery.'

As Adventist Health System works to engage consumers more closely in their health, gathering insights directly from patients and families, such as the feedback garnered from the patient experience surveys, allows the organization to enhance care delivery across the continuum.

'We are proud to recognize those that excelled in patient experience with awards across various patient care settings,' said Pam Guler, vice president and chief experience officer for Adventist Health System. 'Patient feedback is critical to providing exceptional, wholistic care, and the information gathered from surveys not only enables us to recognize top performers in patient experience, it also helps us implement ways to elevate care and experience at numerous touch points across the system.'

The following care teams are recognized for excellence in patient experience, based on survey results:

Inpatient/HCAHPS

• Top Performer Overall - Gordon Hospital (Pictured Above)
• Most Improved - Florida Hospital DeLand, Florida Hospital Lake Placid, Manchester Memorial Hospital

HCAHPS Composite Awards

• Rate the Hospital, Staff Responsiveness, Cleanliness - Florida Hospital Wesley Chapel
• Care Transition, Pain Management - Florida Hospital Celebration Health
• Nurse Communication, Quietness - Gordon Hospital
• Doctor Communication - Manchester Memorial Hospital
• Discharge Information - Florida Hospital Altamonte
• Medication Communication - Florida Hospital DeLand

Inpatient Process Awards

• Nurse Leader Visits - Florida Hospital Altamonte & Florida Hospital DeLand
• Hourly Visits - Florida Hospital DeLand
• Hourly Visit Purposefulness - Gordon Hospital
• Physician/Nurse Rounding - Metroplex Hospital

Top Quartile Club (overall 75th percentile or higher)

• Florida Hospital Carrollwood
• Florida Hospital Celebration Health
• Florida Hospital Wesley Chapel
• Gordon Hospital
• Rollins Brook Community Hospital
• Shawnee Mission Medical Center

Emergency Department (ED)

Large/Very Large EDs (> 40k Patient Visits)

• Top Performer Overall ' Florida Hospital Celebration Health
• Most Improved ' Florida Hospital Apopka
• Patient Rounding & Flow/Throughput ' Florida Hospital DeLand

Medium EDs (>20k Visits)

• Top Performer & Most Improved ' Florida Hospital Wesley Chapel
• Patient Rounding ' Florida Hospital Carrollwood
• Patient Flow/Throughput ' Florida Hospital North Pinellas

Small EDs (<20k Visits)

• Top Performer & Most Improved ' Rollins Brook Community Hospital
• Patient Rounding ' Chippewa Valley Hospital
• Patient Flow/Throughput ' Florida Hospital Lake Placid

Freestanding EDs

• Top Performer ' Florida Hospital Winter Garden

Top Quartile Club

• Florida Hospital Carrollwood
• Florida Hospital Lake Placid
• Florida Hospital Wauchula
• Florida Hospital Wesley Chapel
• Florida Hospital Winter Garden
• Rollins Brook Community Hospital
• Shawnee Mission Prairie Star

Ambulatory Surgery

Top Performer

• Florida Hospital Altamonte & Florida Hospital Kissimmee

Top Quartile Club

• Florida Hospital Altamonte
• Florida Hospital Kissimmee
• Florida Hospital Winter Garden
• Texas Health Huguley Surgery Center
• Rollins Brook Community Hospital

Outpatient Services

Top Performer

• Florida Hospital Wesley Chapel

Most Improved

• Winter Park Memorial Hospital & Florida Hospital for Children

Top Quartile Club

• AMITA Health Adventist Medical Center, Hinsdale
• Florida Hospital Apopka
• Florida Hospital Memorial Medical Center
• Florida Hospital North Pinellas
• Florida Hospital Wesley Chapel
• Florida Hospital Winter Garden
• Florida Radiology Imaging
• Sports Medicine & Rehab - Florida Hospital Connected Care

Medical Practice

Top Performer

• Florida Hospital HealthCare Partners

Pediatrics

Top Performer Inpatient

• Florida Hospital for Children

Top Performer NICU

• Shawnee Mission Medical Center

Emergency Department Top Performer & Top Quartile Club

• Florida Hospital East Orlando

Emergency Department Top Quartile Club

• Florida Hospital for Children

Home Health

Top Performer

• Shawnee Mission Home Health Care

Most Improved

• Florida Hospital Home Health Services

Hospice

Top Performer

• AMITA Health Adventist St. Thomas Hospice