
Get the Billing Flexibility You Need
Have a bill to pay from your visit to AdventHealth Polk, formerly St. Luke's Hospital? We offer flexible billing options, so you can:
- Make a full or partial payment
- Pay with a checking or savings account or a credit or debit card
- Set up and manage payment plans online
- Learn more about financial assistance
We've made updates to your AdventHealth patient portal. We’re using our partnership with AdventHealth to enhance the way you manage your health information, appointments and communications.
Pay Your Bill Online
As a faith-based medical organization, we’re committed to making sure everyone has access to quality care. Every day, we work with families with different backgrounds and medical challenges, and we can always find a solution that works for you. Whether you need financial assistance and a price estimate, or you just have questions about your bill, we’re here to help.
To pay for services provided prior to January 19, 2025.
Billing and Financial Services
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Contact Us With Questions
For billing questions or if you need further assistance, please contact a member of our Patient Financial Services team at Call855-241-2455, or you can reach us online.
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Financial Assistance
Our faith-based hospitals are committed to excellence in providing quality health care while serving the diverse needs of those living in our area.
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Price Estimates
We're pleased to offer price estimates through our Patient Financial Services department for potential patients, to empower you to make the best possible choice in your health care provider.

Helping Patients Make Informed Decisions
We're committed to price transparency and believe you should know the cost of items and services well before you receive a medical bill. A hospital’s charges are the same for all patients, but each patient’s responsibility may vary, depending on payment plans negotiated with individual health insurance companies and your out-of-pocket responsibility (i.e., deductible, co-insurance, copays, etc.). Click below to learn more and use our price estimator tool.

Your Legal Protection From Balance Billing
When you get emergency care or are treated by an out-of-network provider at an in-network hospital or ambulatory surgical center, you’re protected from surprise billing — also known as balance billing. Learn more about your rights under Florida law and the federal No Surprises Act.
Self-Pay Guidelines
We’re committed to providing high-quality health care while serving the diverse needs of our communities, regardless of their ability to pay, ability to qualify for financial assistance or access to third-party coverage. Learn more about your financial responsibilities for uninsured and self-pay treatments.
The Uniform Collection Policy for Self-Pay establishes the guidelines for self-pay and uninsured patient balance responsibilities for elective and nonelective procedures.
The North Carolina Debt Mitigation Policy explains the right to emergency care regardless of ability to pay and a breakdown of the amounts generally billed to uninsured patients.
Access Your Records Anytime and Anywhere
With MyChart, you can access all your lab results and health care records from AdventHealth Polk, formerly St. Luke’s Hospital, as well as message your provider.