Q & A

For hospital based services, you can use our online price estimator tool for at least 300 commonly shoppable services or call us at 1-833-3MYCOST (1-833-369-2678) to speak with a financial services team member. For provider clinic and/or urgent care services, please contact the clinic directly to request an estimate. You’ll need to have your insurance information available as well as the procedure code associated with your treatment or service (you can request this information from your doctor), or a description of the service.

Your insurance company decides what services are covered. Some insurance companies have requirements that must be met before they will cover a service. For more information about what’s covered, please contact your insurance company. If you need help with procedure or diagnosis codes, your provider can provide those details.

You’ll receive an estimate for scheduled services that shows your expected costs based on your health insurance benefits and the order from your provider. Payment for your portion is requested at or before the time of service.

To make sure AdventHealth and other providers involved in your care are covered by your insurance at the location where you want to receive care, please contact your insurance company.

If you don't have insurance or find it difficult to pay, we encourage you to reach out to our financial clearance department prior to service at 1-833-3MYCOST (1-833-369-2678). Financial assistance may also be available, and you may review our financial assistance policy here. We're here to support you and explore all available options to help you manage these expenses. Learn more in your AdventHealth Account. If you need assistance after you have already received services from us, our customer service team is here to assist you at 855-241-2455.

For hospital based services, you can reach us at 1-833-3MYCOST (1-833-369-2678). For provider clinic and/or urgent care services, please contact the clinic directly to request an estimate. So we can get you the most accurate estimate, please have the following information available:

• Name of procedure or specific procedure codes (HCPS/CPT/diagnosis codes)
• Name of insurance company or other coverage
• Group plan number
• Subscriber ID number

Your AdventHealth estimate includes hospital and AdventHealth-employed provider fees, when applicable. However, not all providers at AdventHealth facilities are employed by AdventHealth and may bill separately for their services. Hospitals also charge a facility fee, which is separate from provider fees.

For a list of non-AdventHealth providers and how to request their fee estimates, see the Additional Bill Types section.

This estimate is based on your insurance coverage at the time it was created and may not reflect unprocessed or updated benefits. It is calculated from your physician’s order and may vary depending on:

• Surgery or recovery time
• Equipment, supplies, or medications used
• Additional tests ordered
• Special care or complications
• Changes to your insurance benefits

We're committed to helping you understand your health care costs while remaining compliant with federal and state guidelines. Price Transparency allows you to make informed decisions by proactively comparing healthcare costs for different services. AdventHealth complies with price transparency regulations such as the No Surprise Act, a federal law designed to protect individuals covered by health insurance from unexpected medical bills, particularly from out-of-network care in emergency situations, non-emergency care at in-network facilities, and air ambulance services.