AdventHealth Medical Group Primary Care at Lawrence

AdventHealth is a faith-based, non-profit health care system focused on caring for the whole person — body, mind and spirit. In Kansas, AdventHealth includes:

• AdventHealth Medical Group primary and specialty care, which includes our office and dozens of other primary care and specialty care offices across Johnson, Douglas and Miami counties
• AdventHealth Ottawa (hospital)
• AdventHealth Shawnee Mission (hospital)
• AdventHealth South Overland Park (hospital)
• AdventHealth Lenexa (health campus)
• AdventHealth College Boulevard (health campus)
• AdventHealth Centra Care (urgent care)

Across the country, the AdventHealth network includes more than 50 hospital campuses and hundreds of care sites in nine states.

Our office continues to accept almost all insurance payers that we accepted in the past, except for Medica & WPPS/Provider Care. If you have additional questions about whether our office is in your insurance carrier's network, please contact your carrier.

No, not unless you need highly specialized care that our providers feel cannot be found closer to home. In most cases, the choice of where to go for hospital or specialty care will be a joint decision made by you and your provider, together.

Our goal is to assist our patients with prescription requests in an efficient and timely manner. To help us provide you with the best care and service, please follow these guidelines:

• Maintenance medication: For refill requests for maintenance medication, please contact your preferred pharmacy.
• New prescriptions: To request a new prescription or a change to an existing prescription, you must first be seen for an appointment with your provider.
• Pain medications: For refill requests for pain medication or other controlled substances — including medication for ADD/ADHD, anxiety, testosterone replacement and more — submit the request by logging into the AdventHealth patient portal (Account.AdventHealth.com) or by calling your provider's nurse. Refills for controlled substances will require an office visit every three (3) months and an annual drug screening.

Prescription refill requests will be addressed Monday through Friday, 8 am to 3 pm. Requests received after 3 pm on Friday will be processed the following week. Requests may take up to two business days to process and will not be addressed on weekends, holidays or after hours.

Yes, we are accepting new patients who have Medicare coverage.

You may schedule an appointment one of four ways:

1. By phone: Call our office at Call785-830-0100 and choose Option 2 to speak to a scheduler.
2. In the portal: Log in to your patient portal at Account.AdventHealth.com and submit an appointment request.
3. Online: Scroll up on this web page to locate and access your provider's profile, then view their availability and submit an appointment request.
4. In office: If you're in the office for an appointment and need to schedule a follow-up, talk with a scheduler in person before you leave.

You may pay your bill one of four ways:

1. In office: Anytime during regular business hours, you may walk in to pay your bill at our front desk.
2. By phone: Anytime during regular business hours, you may call our office at Call785-830-0100 and press 5.
3. Online: Visit www.adventhealth.com/pay-my-bill and use the access code on your statement.
4. By mail: You may mail a check to our office at 4921 W. 18th Street, Lawrence, KS 66047.

Our front-desk team is happy to help with questions regarding your statement. You may also call the AdventHealth billing team at Call866-751-3326. If there is a long wait time, you can opt to receive a return call rather than holding on the line. If you have questions about what services are covered by your insurance, please contact your insurance carrier.

For insured patients, we collect copays at the time of service. For self-pay patients, we collect payment for the price of an office visit at the time of service. If you have an outstanding balance, we highly recommend you pay at least 25% of the balance at the time of service. If you need financial assistance, you may inquire about payment plan options by contacting the AdventHealth billing team at Call866-751-3326.