The Care You Need, When You Need It
When you’ve got a cough that won’t quit or your little one comes home with pink eye, you can get the care you need without leaving home. All you have to do is log on and meet with a provider to start feeling better. In most cases, your provider will deliver a diagnosis and treatment plan just like during an in-person visit. And if you need a prescription, they’ll call it into your pharmacy.
For your virtual urgent care session, you must:
- Be physically present in Colorado at the time of treatment due to licensing requirements
- Be a parent or guardian and present for the visit if the patient is a minor
- Have access to the patient’s online health care account
- Have previously been seen at one of our facilities
How To Choose the Correct Kind of Care
While virtual urgent care is a great option for many of life’s last-minute medical needs, it’s not always the right choice. There are some symptoms or conditions that require in-person care. And remember, if you’re experiencing a life-threatening emergency, call 911 right away.
- When To Seek Virtual Urgent Care
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If you or a loved one are experiencing any of the following, a virtual urgent care visit would be appropriate:
- Allergies
- Cough, cold or flu symptoms
- Minor sprains and strains
- Nausea, vomiting or diarrhea
- Pink eye
- Rashes and minor burns
- Sinus infections
- Urinary tract infections (women only)
If you or your loved one are experiencing a life-threatening emergency, such as chest pain or breathing difficulties, please call 911 or go to your nearest emergency room immediately.
- When To Seek In-Person Urgent Care
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Conditions that require lab work, X-rays or a procedure are best managed onsite at one of our combined emergency and urgent care centers, which are located in Parker and Denver.
If you need a prescription for a controlled medication, such as opiate painkillers, please contact your primary care provider to schedule a visit.
Critical symptoms that require a call to 911 or an immediate trip to the emergency room include:
- Any sudden or severe pain
- Chest or upper abdominal pressure or pain
- Confusion
- Difficulty breathing or shortness of breath
- Difficulty speaking
- Seizure
- Severe or persistent vomiting or diarrhea
- Sudden face drooping
- Uncontrolled bleeding
How to Have a Successful Video Visit
Keep these tips in mind for your virtual urgent care visit:
- Position yourself in a well-lit room so that your provider can see you
- Set the camera at eye level
- Turn off electronics like speakers or screens to reduce background noise
- Be in a private space, as you’ll be discussing personal medical information
- Write down any questions for your provider before the visit
- Have paper and a pen ready to take notes
- Have your doctor’s office phone number handy
- Close any unnecessary programs on your device
- If you’re logging on with your web browser, test your device before the visit to ensure that your network, microphone and camera are working correctly
Contact and Billing Information
If your virtual urgent care visit results in a bill, it will come from US Acute Care Solutions (USACS), our virtual urgent care partner. If you elect not to have your insurance billed, you will receive a bill for a flat fee of $80.