Supportive AdventHealth doctor with patient and caregiver.

What to Expect During Your Visit

We feel your experience with AdventHealth should be as pleasant and productive as possible, and that starts even before you arrive. The information below will help familiarize you with what to expect during your visit, and your rights and responsibilities as a patient.

Patient Resources and Information

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  • Billing and Financial Services

    Learn about registration, payment options, financing and our online billing system to help keep your account organized and up-to-date.

  • Insurance

    In network or out? Proper coverage can significantly reduce the cost of your visit. Learn about your financial obligations with and without insurance, Medicare or Medicaid.

  • Understanding Your Bill

    Our patients have the flexibility to select a treatment plan that works within the constraints of their insurance plan, and is consistent with their physician and location preferences.

  • International Patient Services

    People from every corner of the globe travel to AdventHealth for our world-class capabilities. Our knowledgeable care coordinators can assist you in the process of gaining a visa and will help ensure a smooth travel experience for you and your family.

  • Your Rights and Responsibilities

    As a patient of AdventHealth you have certain rights and responsibilities that are guaranteed under the law and by hospital policy.

  • Our Commitment to Patient Safety

    The safety of our patients, their families and visitors is of paramount importance to us. We abide by rigorous safety standards to create a safe and secure environment.

  • Advance Directives

    Maintain control over your health care, including your preferences for life support, resuscitation and other interventions when you are unable to communicate them yourself.

  • Medical Records

    You have a right to access your medical records for personal use and we’ve made it easy to request and receive them, either from the hospital directly or your physician.

  • Quality Measures

    Resources that will be useful in helping you choose health care services and providers that are right for you and your family.

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Feel Supported on Our Spiritual Care Hotline

Whatever you're facing, you're not alone. When you need a listening ear, the AdventHealth Spiritual Care Hotline is here for you at Call833-258-2414, Monday through Friday, from 10 am to 6 pm ET. Calls are free and confidential, and our caring team members will listen without judgment, offering prayer, support and additional resources, if needed.

A hospital stay can bring many visits and services from multiple medical providers. We know it’s hard to plan ahead for an emergency hospital visit, but if you have a scheduled health care service that requires a hospital stay, we recommend contacting your anticipated health care practitioners within the hospital to confirm they participate with your insurance provider. Services may be provided in the hospital by AdventHealth as well as by other health care practitioners who may bill you separately. By contacting your anticipated health care practitioners ahead of time, you can get information about billing practices and an estimate for your upcoming services to help avoid any unexpected challenges and fees.