Every patient can expect exceptional, compassionate care from the moment they enter our Health Park doors. And we’re here to care for you in body, mind and spirit with an advanced level of personalization. That’s why we have dedicated Engagement Specialists, as that very important first point of contact to warmly welcome each and every individual we’re privileged to have in our care.
Just what is an Engagement Specialist and what do they do? Read on to find out about these special team members who are skilled at helping you feel whole.
Providing Personalized Concierge-Level Care
Engagement Specialists provide personalized concierge-level care and a seamless experience for each patient. They set the tone as patients enter our facilities so that they and their families know they’re in good hands from the first moment. Our Engagement Specialists greet each patient by name, check them in and take them straight back to see their care team. This eliminates time spent in the waiting room.
Navigating Patients to Their Next Venue of Care
Engagement Specialists help patients navigate all services within the Health Park. From primary and specialty care to diagnostic imaging, lab, sleep disorder studies and sports medicine and rehab, they make sure the transition is smooth, easy and without added stress. You can even enjoy a cup of coffee at our gourmet coffee shop.
In addition to guiding patients through their Health Park experience, they can answer questions about services, hours of operation, billing and scheduling — to details about features of the Health Park and our safe and convenient contactless registration. Our Engagement Specialists are your personal guides and are here to meet all of your needs.
Our Health Parks are designed to make it easy to get all your health care in one place. Located in Kissimmee with another location coming to Clermont in January 2022, our Health Park is a place where you can experience the future of health care.
Learn more and make an appointment today with our world-class team. Our wonderful Engagement Specialists are excited to welcome you and your family ours.