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  • How do I connect my health records?

    1. Sign In and accept the terms and conditions if you have not already.
    2. On the Account homepage, scroll down to the “Finish Setting Up Your Account” section, and click the “Complete Account Setup” button.
      Click "I have a personal activation code" if you have the aftercare summary with a personal activation code. 
    • Enter your personal activation code and confirm your date of birth information.
    • Request a verification code via text or call.
    • Set your location.
    • View your Account homepage.
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  • How do I message my 24/7 Virtual Urgent Care Provider?

    1. Once logged into your Account, on the homepage click “24/7 Virtual Urgent Care” in your Care Team or from the “Get Care” page.
    2. Once on the 24/7 Virtual Urgent Care page, click the “View Inbox” button.
    3. In your Virtual Care Inbox, click the “Create a New Message” button.
    4. Select the care provider, message type, add your subject, write your message, and click “Send”.

  • How do I message my AdventHealth provider?

    1. Once logged into your Account, on the homepage click “Messages” from the “Quick Links” section.

      OR

      Click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app. Once in MyChart, click the “Messages” button in the menu or the quick links.
    2. Once on the Message page, click the “New Message” button.
    3. Select a topic, write your message, and click "Send".

  • How do I pay bills for family members?

    Make sure you have access to your family member’s records via the “Sharing Hub” in MyChart.
    How do I add a child or family member to my account?

    1. Once logged into your Account, select the family member’s name in the top menu or after tapping “Switch Account” if using the app.
    2. After switching accounts, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu.
    3. Your family member’s bills should show in the list of Billing Summaries.

  • How do I schedule appointments for myself or my family members?

    With a new care provider:

    1. Once logged into your Account, click “Find Care” in the top menu, or at the bottom of your screen if using the app.
    2. Fill in your credentials using the search bar. You can include:
    3. The condition, specialty, or care provider’s name
    4. Your location,
    5. Insurance, if available, and click the "Find Care" button in the search bar.
    6. You will be presented with a list of care providers that best match your credentials, and with their availability next to their names.
    7. If needed, please modify your search using the filters or changing what was entered in the search bar.
    8. After selecting a care provider and clicking on an appointment time, fill out the form details and click “Submit”.
    9. You will receive an email confirming your appointment details. You may be contacted by a member of the office staff as well.
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  • How else can I access my records?

    Patients can visit any office in person or call the facility.

    Paper copies of medical records may be released upon receipt of written authorization of patients over the age of 18 or a legal guardian.

  • I forgot my password.

    1. On the Account login page of AdventHealth.com, click “Forgot Password”.
    2. Enter your email address and click “Request a Reset Link”.
    3. Check your email inbox. AdventHealth will immediately send a message to your account's email address.
    4. Click the Reset Your Password button in the email.
    5. Enter a new password.

  • I have a question about something on my bill.

    For billing questions or if you need further assistance, you can contact a member of our Patient Financial Services team by clicking here.

  • I need to find my doctor's phone number.

    1. Once logged into your Account, find your care provider’s name in your Care Team on the homepage.
    2. Click your care provider’s name, and then click the “Call” button.

  • I scheduled a video visit with my provider. How do I access the visit?

    A link to join your scheduled video visit appointment will be sent either via email or text 10 minutes before your appointment.

    You can also access your upcoming visits by signing into your AdventHealth Account and clicking the “Visits” quick link on the homepage or clicking the visit within your Health Updates.