Search Questions & Answers
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Question: What is changing?
Answer:Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua.
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Question: Will our hospital get a new name?
Answer:The facilities and related businesses, physician clinic operations and outpatient services will become a part of AdventHealth.
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Question: Can I check in before my appointment? How?
Answer:Yes, you can check in online using Account’s eCheck-In feature. To use this feature:
- Check your inbox for an email titled “Check in for Your Upcoming Visit”.
- Open the email and click the “Begin eCheck-In” button.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
Continue ReadingOR
- Check your phone for a text message from AdventHealth letting you know it’s time to check in for your appointment.
- Click the link in the text message.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
OR
- Once logged into your Account, scroll down to your Health Updates on the homepage.
- Click the “eCheck-In” button of the upcoming visit.
- Follow the steps to check in.
- Once all pre-registration forms and questionnaires have been completed and submitted, you will be checked in for your upcoming visit.
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Question: Can I pay my bills through my AdventHealth Account?
Answer:Yes, you can find your available bills and pay them online.
Continue Reading- When in your Account, click the “Billing” button that is found under the “More for You” section of your homepage, or in the top menu of your browser.
OR
- When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
- Click the menu button and scroll down to the “Billing” section and click the “Billing Summary” button.
Other ways to pay:
Please visit our “Pay My Bill” page to find more billing types and options.
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Question: How can I access my records?
Answer:- When in your Account, click the “MyChart” button that is found in the top menu of your browser, or in the lower right corner if you are using the app.
- In the “My Record” section of the dropdown menu, click on any one of the following to access the appropriate health records:
Continue Reading- COVID-19
- To Do
- Visits
- Test Results
- Medications
- Plan of Care
- Preventive Care
- Questionnaires
- Upcoming Tests and Procedures
- Medical and Family History
- Health Reports
- Trends Dashboard
- Growth Charts
- Document Center
- Genetic Profile
- End-of-Life Planning
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Question: How can I cancel or reschedule an appointment?
Answer:- Once logged into your Account, click the “Visits” quick link on the homepage.
- Click the upcoming visit you wish to change.
- If you wish to cancel, click “Cancel appointment”.
If you wish to reschedule, click “Reschedule appointment” if the option is available.
Continue ReadingOR
- Once logged into your Account, scroll down to your Health Updates on the homepage.
- Click “View details” of the upcoming appointment you wish to change.
- If you wish to cancel, click “Cancel appointment”.
If you wish to reschedule, click “Reschedule appointment” if the option is available.
Please note that some visit types cannot be rescheduled online. Please contact your care provider's office by phone during office hours to reschedule, cancel or for more options.
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Question: How can I change my email address?
Answer:- Click your Account Menu on the top right of your screen where your name is if you are using a browser, or on the top left if using the app.
- Click “Profile & Settings” from the dropdown list.
- Click the “Update” button within the Contact Information section of your profile, next to the email address you’d like to change.
- Enter the new email address you wish to use.
- Confirm the new email address you wish to use.
- Check your email inbox. AdventHealth will send an email to you to verify the email address you've entered.
- Click the verification link in the email.
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Question: How can I get video visit for urgent care?
Answer:To get started with 24/7 Virtual Urgent Care, please log into your AdventHealth Account, and click the “24/7 Virtual Urgent Care” option in your Care Team, or on the Find Care page below the search bar – where you can find other urgent care options.
If this is a medical emergency, please call 911 immediately.
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Question: How do I add a child to my account?
Answer:AdventHealth is only able to create accounts for users at least 14 years of age. If you would like to view your child's records online:
Continue Reading- Log in and click on your account menu in the upper right corner.
- Click "Family Accounts".
- Click "Add a Child".
- You must have your child's MRN or Patient Account ID.
- Search for your child's medical records in our system by providing their legal first name, last name, date of birth and phone number associated to their records.
- Request a verification code via text or call.
What to do if your phone number isn't receiving texts?
- Enter their MRN or Patient Account ID.
- Verify their information.
- View your account homepage.
- Click on your account menu in the upper right corner.
- Select your child’s name from the dropdown list.
In the hospital:
If you are with your child or loved one at the time of registration in a facility, Patient Access can send you an invitation to view your child's records in AdventHealth.
If you still do not see any health records after taking these steps, please contact us.
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Question: How do I add a provider to my care team? How do I remove a provider from my care team?
Answer:Providers will be added automatically to your care team after you have scheduled a visit with them.
Providers you have seen in the past cannot be removed from your care team. You can manually hide care providers from your list by using the “Settings” button found in the upper right corner of your Care Team.
Once you have the Care Team Settings sheet open, hide the care providers you do not wish to show up in your Care Team via the toggle to the right of their names.