Search Questions & Answers
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Question: How can I support long-term heart health for my child?
Answer:Supporting long-term heart health for your child involves promoting a healthy diet rich in fruits, vegetables, whole grains and lean proteins, along with encouraging regular physical activity and limiting sedentary time. Regular checkups are critical to recognizing potential heart problem symptoms.
Educating your child about heart-healthy habits and providing emotional support within the family are important, along with setting a good example by adopting healthy behaviors as a family.
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Question: How common is it for a child to have a heart condition?
Answer:Heart conditions in children, particularly congenital heart defects (CHDs), are relatively common. Here are some key statistics:
- Congenital heart defects: CHDs are the most common type of birth defect. Approximately 1 in 100 to 1 in 200 babies are born with a congenital heart defect. This translates to about 40,000 babies per year in the United States alone.
- Acquired heart conditions: While less common than congenital defects, children can develop acquired heart conditions such as rheumatic heart disease, Kawasaki disease and myocarditis. These conditions can result from infections, inflammation or other diseases.
- Arrhythmias: Heart rhythm problems, or arrhythmias, can also occur in children, although they are less common than structural heart defects.
- Treatment: Some heart conditions in children are minor and may resolve on their own or require minimal treatment, while others can be severe and require ongoing medical care, medication or surgery.
Regular prenatal care, early detection through screening, and advances in pediatric cardiology have significantly improved the diagnosis and treatment outcomes for children with heart conditions.
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Question: What should I expect at a pediatric cardiology appointment?
Answer:At a pediatric cardiology appointment, you can expect to provide a detailed medical history, and discuss symptoms or concerns with the cardiologist. The doctor will perform a thorough physical examination and may conduct diagnostic tests such as an echocardiogram, electrocardiogram, chest X-ray, pulse oximetry or blood tests. Based on the findings, the cardiologist will explain the diagnosis, discuss treatment options, and outline a follow-up plan.
This appointment is an opportunity to ask questions and receive educational materials about your child's heart health, conditions and health care plan. Coordination with your child's primary care doctor or other specialists may also be arranged for ongoing care and monitoring.
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Question: What is a hospitalist?
Answer:Hospitalists are physicians who only work in the hospital. They are your in-hospital doctor and are available throughout your stay to discuss your care and treatment with you and your family. They're dedicated to ensuring you receive the very best care.
Hospitalist medicine is the fastest-growing specialty in health care, and our hospitalists have grown to supervise the majority of our inpatients across the AdventHealth network of care.
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Question: Can I request a specific manufacturer of medicine?
Answer:We fill prescriptions for AdventHealth employees with generic versions, when possible. You cannot request a specific manufacturer. This process helps keep our costs down for you and the benefits packages we offer to our employees.
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Question: Do I have to use AdventHealth's Rx Plus Pharmacy for maintenance medication?
Answer:Yes. All maintenance drugs must be filled through AdventHealth's Rx Plus Pharmacy. This enables us to deliver significant cost savings to you, our employees, and also save money as a company. Additionally, it gives us the opportunity to invest those savings in other areas and keeping health insurance costs down.
After you fill the first 30-day supply of your medication, you will need to use AdventHealth's Rx Plus Pharmacy. Our team will help you transfer your prescription and contact your physician if needed.
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Question: Having Technical Issues?
Answer:If you are running into issues with your browser, click here for instructions on how to clear your internet cache. If you continue to have issues, please contact Rx Plus Pharmacy via email at RxPlus.Pharmacy@AdventHealth.com or via phone at Call1-866-943-4535.
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Question: How are my prescriptions delivered?
Answer:Rx Plus Pharmacy will deliver your medication with eight days (excluding weekends and shipping). To avoid delays, please ensure you have provided the correct method of payment on your profile (insert Update Information form).
The default shipping method is DHL, with the post office making final delivery of the medication.
All specialty and cold chain medications are sent via FedEx. You can request that your prescription is sent via FedEx for an additional fee ($15 for instate Florida and $30 for out-of-state overnight delivery).
To avoid any delays in shipping, please ensure that Rx Plus Pharmacy has your correct shipping address on file. FedEx is unable to deliver to a PO Box and requires a physical address.
You will receive an email notification the day your medication is shipped with tracking information. Please make sure Rx Plus Pharmacy has your preferred email address file. Check your junk files to ensure you receive our notifications.
Please notify us immediately with any new contact information, including shipping address or email information. -
Question: How do I fill a new prescription with AdventHealth's Rx Plus Pharmacy?
Answer:You can send your prescription to AdventHealth's Rx Plus Pharmacy in one of the following ways:
Through Your Doctor’s Office
Your doctor or nurse can send your prescription directly to AdventHealth Rx Plus Pharmacy by calling 866-943-4535 or faxing 407-805-8545. Your doctor’s office can also send an electronic prescription via Surescripts to AdventHealth Rx Plus Pharmacy. Sending your prescriptions electronically through Surescripts is our preferred method.
Send to AdventHealth Rx Plus Pharmacy
Retail NCPDP#: 1086671
AdventHealth Rx Plus Pharmacy - Mail Order and SpecialtyPlease note that, by law, we can only accept faxed prescriptions from your doctor with a cover sheet.
By Mail
You can mail the prescription to the pharmacy via the United States Postal Service (USPS). The AdventHealth Rx Plus Pharmacy address is:
AdventHealth Rx Plus Pharmacy
5050 Wesley Road, Suite 110
Apopka, FL 32712 -
Question: How do I request refills?
Answer:You can request a refill up to 30 days in advance on a 90-day supply, and at least two weeks before you need the medication (controlled substances subject to stricter refill allowance). Rx Plus Pharmacy will deliver your medication within eight days (excluding weekends and shipping). To avoid delays, please ensure you have provided the correct method of payment on your profile. Click here if you need to update your payment method.