Welcome
Welcome to the AdventHealth Payer Access website. This site provides you with instructions for requesting payer access to the AdventHealth Health Record. It also provides instructions on how to utilize the web-based platform called Millennium Page (MPage) created by AdventHealth to ease the access and review of medical records.
AdventHealth is a faith-based health care organization headquartered in Altamonte Springs, Florida. A national leader in quality, safety and patient satisfaction, AdventHealth has more than 78,000 employees maintain a tradition of whole-person health by caring for the physical, emotional and spiritual needs of every patient.
With 47 hospital campuses and more than 8,300 licensed beds in 10 states, AdventHealth facilities incorporate the latest technological advancements and clinical research to serve more than 4.7 million patients annually. The full continuum of integrated care also includes urgent care centers, home health and hospice agencies, and skilled nursing facilities.
Each AdventHealth facility operates independently in delivering care and services to best meet the needs of the local communities they serve. While each entity is unique, all remain united in one mission of Extending the Healing Ministry of Christ.
Frequently Asked Questions
The PDF contains some frequently asked questions.
Additional Information
- Initiating Payer Access Request
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To request access for your users, the delegated Payer Representative needs to complete the AdventHealth Security Request Form for each of their company utilization review nurses. The required form can be downloaded by clicking on the link below. Submit your completed forms via secure email to [email protected]. At this time we are granting security access to licensed clinical personnel for the purpose of utilization review. Note that security access may take up to two weeks.
Security Request Form-Instructions
Each user must complete and sign the Payer Access to Information Systems Acknowledgement. The completed form needs to accompany each of the completed security request forms and must be sent via secure email as instructed above.
Payer Access to Information Systems Acknowledgement Form
Payer Access to Information Systems Acknowledgement Form-Instructions
- Obtaining Remote Access
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Once security access is granted, each user needs to contact the AdventHealth Information Technology Help Desk (AIT Help Desk) to complete the set-up for user remote access or SecureAuth. Information about completing the SecureAuth process can be obtained by clicking on the link below.
Each user is required to review the Quick Reference Guide for Using SecureAuth OTP with VPN. Upon completion of review, each user must contact the AIT Help Desk to complete the set up by dialing the number below.
- User Training
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After remote access is completed, the licensed clinical personnel can proceed to log-in and begin reviewing the AdventHealth Records. To assist users in navigating the AdventHealth MPage, please refer to the required training material by clicking the link below.
Link for AdventHealth Payer Access Reference Guide for New Users
- Obtaining AIT Help Desk Support After Initial Access is Granted
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For additional AdventHealth Information Technology technical support, contact the AIT Help Desk to generate a help desk ticket. Users will need to have their operator identification or OPID readily available to expedite the process. The AIT Help Desk can be reached by dialing the number below.