Q & A

Search Questions & Answers

Sort by:

  • How do I set up a payment plan?

    You can set up a payment plan by clicking on the “Set up a payment plan” option in the AdventHealth app or through links provided in email or SMS messages. You can also request a payment plan by contacting Customer Service by phone at 855-241-2455.

  • I have an approved Financial Assistance application but need additional medical care. What are my options?

    Financial Assistance is approved for a specific timeframe, so you may still be eligible for assistance under your current application. If your approval dates have lapsed, you can re-apply through the AdventHealth app or contact us at 855-241-2455.

    *Note: Medically necessary care is covered under Financial Assistance. A medically necessary service does not include any of the following: (1) non-medical services

    such as social and vocational services; (2) Elective cosmetic surgery, but not plastic surgery designed

    to correct disfigurement caused by injury, illness, or congenital defect or deformity.

  • I have insurance, so why am I receiving a bill?

    We understand that managing health care costs can be stressful. While insurance covers many expenses, some costs may still fall to you, including copays, deductibles, and other charges. After your visit, you'll receive a bill once your insurance processes these costs, based on the Explanation of Benefits (EOB) provided.

    Additionally, please be aware that there could be extra charges from service partners who have contributed to your care. At AdventHealth’s provider-based locations, you may face both hospital facility charges and a professional fee for outpatient services. This could mean separate deductible and co-insurance payments for the facility services and the physician bill.

    If you don't have insurance or find it difficult to pay, we encourage you to reach out to us and review our financial assistance policy. We are here to support you and explore all available options to help manage these expenses through the AdventHealth App, contacting customer service at 855-241-2455, or visiting the Additional Bill Types section of the Pay My Bill page on the AdventHealth site.

  • I received a notification of a declined payment toward my payment plan. How do I update my credit card?

    To update your credit card on the AdventHealth app, open the app, navigate to the billing section, and follow the instructions to add a new card or edit existing payment information. To update by phone you can contact Customer Service at 855-241-2455.

  • If I apply for financial assistance, is my information kept private?

    All information related to your application is kept confidential and will be reviewed only by Financial Assistance team members for the purpose of determining your program eligibility.

  • If my account was sent to collections, who can I contact?

    You will receive a minimum of four statements to the address on file or based on your notification preference from AdventHealth if a balance is due. If the account remains unpaid, it may be referred to a collection agency. To prevent collections, a payment plan should be established to resolve the balance. Payment plan options are available in the AdventHealth app, or by contacting Customer Service at 855-241-2455. If you feel your account was sent to collections in error or you would like to resolve your balance, please contact the Collection Agency directly from your statement or by contacting Customer Service at 855-241-2455.

  • Is my online payment secure?

    Our website employs state-of-the-art encryption software to safeguard your confidential information. We invite you to review our privacy practices and HIPAA compliance details:

    https://www.adventhealth.com/legal/privacy-policy

  • My balance or charges appear incorrect on my statement, what can I do?

    Please contact our Customer Service team at 855-241-2455 to review the charge details or answer any questions you may have about your statement. If additional review is needed, they will guide you through the process and the timeframe to receive final determination, and will place your account on hold until the review is complete.

  • What actions are taken if my hospital billing account is overdue?

    You will receive a minimum of four statements to the address on file or based on your notification preference from AdventHealth if a balance is due. If the account remains unpaid, it may be referred to a collection agency. To prevent collections, a payment plan should be established to resolve the balance. Payment plan options are available in the AdventHealth app, or by contacting Customer Service at 855-241-2455.

    All statements from AdventHealth and their affiliates are sent based on the information provided during the service. If inaccurate information is provided, such as your phone number, mailing address or email address, we request you contact Customer Service immediately to update your information.

    We understand that different circumstances can make it difficult to pay on time, and we are here to support you. We are happy to assist with payment plans, discuss financial assistance, or explore additional options based on your scenario at 855-241-2455 or through the AdventHealth app.

  • What are my payment options?

    You can pay your bill with a check, credit card, or debit card:

    Payment Plan: To set up a payment arrangement or combine new balances with an existing plan

    Financial Assistance: If you cannot pay your balance, you may be eligible for financial assistance and can apply by phone at 800-462-0490 or visit FinancialHelp.AdventHealth.com.

    Please allow 3-5 business days for payment processing, payment is received by check it could take longer depending on postal delivery timeframes. Payments will be reflected on future statements. If you'd rather speak to a representative or need additional help please give our Customer Service team a call at 855-241-2455."