Yes, telemedicine physicians and nurse practitioners can prescribe non-controlled medication in accordance with state laws when deemed medically necessary. We can only provide a limited supply of long-term medications until you follow up with your primary care physician. We cannot refill controlled medications (narcotic pain relievers, benzodiazepines, etc.). Please contact your prescribing provider for these refills.

Does the application automatically show me available pharmacies that are within my insurance network?

No, you'll need to confirm with your insurance carrier prior to a visit to confirm that the selected pharmacy is within your network.

You have the option to choose an on-demand appointment, or you can schedule an appointment for a time that's convenient to you.

Yes, at the discretion of the physician or nurse practitioner. If a note is written, you can see the digital work/school release note on the last page of your visit summary sheet.

Although we recommend you use Wi-Fi for the best possible experience, it isn't required to use our service. As long as your connection is 4G or LTE, then you should be fine. If you experience connection issues, you can switch to audio-only when connected to a doctor, and your connection will improve.

At this time, the AdventHealth app doesn't support multiple credit cards. If you need to edit your credit card information, click on the menu icon in the upper left-hand corner. You can edit your payment information under the payment tab. Delete the existing card first, and then you can add your new credit card information.

To change your notifications, please click your name in the upper right-hand corner. From here, you'll see a menu appear. Please click “my account”. Go to the account information tab to toggle between your notifications to choose via phone, email or SMS (text).

Go to your app store (for Android, use Google Play, or for Apple products, use the Apple App Store) and download by searching "AdventHealth." You'll be prompted to create an account by entering information about yourself and will be asked to provide a credit card or health savings and reimbursement account card for billing. Your account won't be billed until after you're seen and treated.

Note: Each member of your immediate family will need their own account. If your child is under 18, you will fill out the guarantor section as their guardian.

Patient privacy is our priority, and you can rest assured that your information is secure. The AdventHealth app uses secure technology, encrypting all communication over the internet. We are compliant with all HIPAA regulations.

See our Notice of Privacy Practices.